Masseys offers catalog-style shopping with credit approval options. This page aggregates customer ratings and reviews to help you decide whether to shop here. The feedback below reflects actual shopper experiences with product quality, shipping, returns, and customer service.
Masseys Reviews
1.6
14 reviews
What Shoppers Say About Masseys
Created with AI, based on recent reviews
Masseys is rated 1.6 out of 5 by 14 shoppers, with the vast majority reporting serious problems. Common complaints include unexpected credit requirements and deposit demands that contradict advertised terms, high return shipping costs combined with processing fees that eat into refunds, defective products (incomplete shipments, damaged packaging, counterfeit items), and poor customer service marked by order cancellations without explanation or communication. The few positive experiences mention smooth initial ordering and credit approval processes, but these are vastly outweighed by complaints about misleading practices and operational failures.
Shoppers emphasize caution before ordering, particularly regarding the true cost of returns and the risk of receiving damaged or counterfeit merchandise. The combination of advertised benefits that don't materialize, unexpected fees, and unresponsive customer service creates a pattern of dissatisfaction that dominates customer feedback.
Customer Reviews (14)
Sorted by: Most recentRobert C.Feb 25, 2025
Someone opened a fraudulent account using my elderly father's name. A small package showed up at his house for something he never bought and didn't authorize. We spent hours trying to reach a representative and finally got told this is a common scam where crooks buy something small to test if you have good credit, then order expensive items. We were told on the phone that the item didn't need to be returned, the account would be closed, and everything would be handled. Now my father is getting bills and collection threats for an item he never ordered in the first place. When I spent hours with their customer service team today they basically shrugged and said too bad about your elderly father's situation. Unacceptable.
David R.Jan 22, 2025
They gave me a $150 credit line and then bombarded me with emails pushing me to use it. I wasn't really interested because their prices are way higher than anywhere else, but I figured I'd make a small purchase to help my credit report. Nope. The order went through but then it said it couldn't be completed. I tried again and the same thing happened a few weeks later so I stopped trying. I'd be doing them a favor paying those inflated prices. Then they send me promo codes for 25% off and I'm thinking okay maybe that helps, but when I try to use them it says invalid. I literally just laugh at this point. Customer service was a total waste of my time. This company is embarrassing and I have no idea how they stay open.
Jennifer H.May 9, 2023
Very rough experience from the start. They extended me credit and I ordered two pairs of leather boots. The boots aren't actually leather. Then they emailed pushing me to spend more, so I got two dresses with sweaters. Nobody told me the dresses were on backorder. I tried to pay the entire balance online to fix everything but their website doesn't work and neither do their customer service phone lines. This feels like fraudulent business practices to me.
Masseys Review FAQ
How is Masseys rated on RetailCoupons.com?
Masseys is rated 1.6 out of 5 stars based on 14 customer reviews. The majority of reviews are one-star ratings, reflecting widespread customer dissatisfaction with multiple aspects of the shopping experience.
What are the main complaints about Masseys?
Shoppers most frequently report unexpected fees and credit requirements that contradict advertised promotions, high return shipping and processing costs, receiving damaged or counterfeit items, incomplete orders (such as single shoes instead of pairs), and lack of communication regarding order cancellations or problems.
Are return policies at Masseys expensive?
Yes, according to reviews. Customers report having to pay for return shipping labels themselves and facing additional processing fees on top of initial shipping charges, which can make returns financially unviable depending on the item value.
What quality issues have customers experienced?
Reviewers report receiving counterfeit designer products, damaged merchandise due to poor packaging, incomplete orders (missing items from shipments), and shoes arriving without pairs. These quality and fulfillment problems appear multiple times across reviews.
Do customers recommend shopping at Masseys?
Based on the review data, most shoppers explicitly warn against ordering from Masseys due to the combination of misleading credit offers, high return costs, product quality issues, and poor customer service. Only a very small percentage report positive experiences.
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