Mattress Warehouse sells mattresses, protectors, and related bedding products. This page aggregates RetailCoupons.com shoppers' ratings and reviews to help you decide whether to buy from this retailer. See what customers experienced with ordering, delivery, product quality, and customer service.
Mattress Warehouse Reviews
1.0
3 reviews
What Shoppers Say About Mattress Warehouse
Created with AI, based on recent reviews
Mattress Warehouse has received consistently negative feedback from shoppers, with all reviews rating the company one star. The primary complaints center on inventory mismanagement and misleading communication. Customers report being charged immediately for mattresses that were not in stock, with the company later claiming items needed to be made first without this information being disclosed upfront. Delivery timelines have also been a significant source of frustration, with shoppers expecting 2 to 5 days based on website claims but instead facing waits of 4 to 5 weeks.
Beyond logistics, reviewers describe a stark contrast between the in-store sales experience and post-purchase service. While sales representatives impressed customers during the buying process, customer service became unresponsive after payment was received. Product issues have also emerged, including mattresses that were too firm and cooling protectors that allegedly trapped heat and humidity rather than alleviating it. Shoppers indicate they felt pressured into add-on purchases and ultimately express regret about choosing this retailer.
Customer Reviews (3)
Sorted by: Most recentDavid T.Oct 24, 2025
Watch out if you're thinking about ordering from this mattress company. I placed an order for two mattresses and they charged my card right away even though neither one was actually in stock. Only after I called did someone mention that the mattresses needed to be made first, which wasn't communicated to me upfront. It's been over two weeks now with basically zero updates on my order. Management hasn't reached out once and I've had to be the one constantly calling to find out where things stand. I'm really frustrated by how they handled this from start to finish. The lack of transparency about what was actually available, the silence on my end, and their pretty terrible customer service overall is unacceptable. Before you place an order, definitely verify that they actually have stock and get clear delivery dates in writing because once they take your money, you'll be stuck making all the calls yourself to get answers.
Jennifer M.Jul 31, 2025
Bought a couple mattresses and matching protectors from Mattress Warehouse and had a totally different experience after checkout. The sales rep was great in the store, but customer service went silent once I paid. The mattress ended up being way too firm, and those cooling protectors they pushed on me actually make things hotter and more humid at night. When I called about returning the protectors, I was told absolutely not even though they've never been opened. I asked about a restocking fee or store credit and got a straight no. They also promised someone would follow up about the mattress issue and never bothered calling back. The company should be clearer upfront about their return policy and what the comfort guarantee actually covers. Product descriptions need to be honest, especially for things like protectors that are basically mandatory but can't be sent back. Staff need actual training to follow through on promises instead of just ghosting customers. A callback takes five minutes and shows you actually care about fixing problems.
Robert K.May 16, 2025
Ordered on May 7th and just got off the phone with their customer service team. They're saying it'll be 4 to 5 weeks before my mattress shows up. That's crazy considering their website advertises 2 to 5 day processing times. This company doesn't seem interested in keeping customers happy or getting repeat business. Pretty sure I made a bad choice here.
Mattress Warehouse Review FAQ
How is Mattress Warehouse's rating calculated?
The rating of 1.0 out of 5 is based on 3 customer reviews submitted to RetailCoupons.com. Each review includes a star rating, and the overall store rating reflects the average of all submitted ratings.
What do customers praise about Mattress Warehouse?
Based on recent reviews, shoppers noted that in-store sales representatives provided good service and assistance during the purchasing process.
What are the most common complaints about Mattress Warehouse?
Customers report several recurring issues: immediate charges for out-of-stock items without upfront disclosure, significantly longer delivery times than advertised (4 to 5 weeks instead of the claimed 2 to 5 days), unresponsive customer service after purchase, and product quality concerns including mattresses being too firm and cooling protectors that do not function as intended.
Do shoppers recommend Mattress Warehouse?
No. All current reviews on RetailCoupons.com are one-star ratings, and customers explicitly state they regret their purchases and would not recommend the company.
How can I write a review of Mattress Warehouse?
After making a purchase from Mattress Warehouse, you can share your experience on RetailCoupons.com by submitting a star rating and written review. Honest feedback about your ordering experience, delivery, product quality, and customer service helps other shoppers make informed decisions.