McAlister’s Deli Reviews

Just went to the location near Culebra and had an amazing time. The food was tasty and the staff including the manager were super helpful and courteous. But seriously, the Peach Mango drink is incredible. If you love peach flavors, you have to try it. They should keep that on the menu year round.

Went in Monday evening between 8 and 10pm to pick up an order and the manager on duty was really hostile. She was throwing food down at the kitchen window and told someone standing with me that they weren't allowed to be there, even though they were just waiting with me. The whole vibe was unwelcoming and she said things that had no business being said. The person was only standing there waiting on a delivery app order. Now I'm blocked and probably won't get orders from there anymore because of how that manager acted. I won't be ordering here after that experience.

Really disappointed with my visit. I got the Southwest Chicken & Avocado Salad and was surprised to find the chicken came frozen solid, and the whole salad was ice cold. The description doesn't mention this at all. When I tried talking to someone at the register about it, they just walked away without listening. Don't waste your money at this location.

We paid extra to get more meat on our sandwiches but ended up with less than usual. We complained about this same issue at a different location years ago and got nowhere. We thought maybe things had improved, but they didn't. Their response was just excuses and dodging responsibility instead of actually trying to help. That was it for us as customers. The owner said to come in without ordering online and he'd give us some free cake, but that's not what we wanted.

Ordered online and picked up in store, but didn't check the bag right away and we were missing a sandwich and toppings for the ultimate nachos. That's partially on us for not checking, but they should be double-checking outgoing orders too. I called immediately and the manager said to bring in the receipt and they'd give store credit. I wanted a refund for the missing items instead. The next day I brought the receipt with the manager's name written on it. When I asked for that manager, some employee came up without even saying hello. Turns out his name was José or something. He refunded me for the sandwich and regular nachos but when I mentioned I ordered ultimate nachos and paid for those specifically, he shorted me. He only reimbursed me 15 cents less than what I should have gotten, and didn't include the tax for the two items. I wasn't asking for the whole order back, just what I paid for that I didn't get. Mistakes happen but the overall experience showed me poor customer service skills. They need better trained staff.

This company doesn't seem to care much about its customers. I kept having problems with my orders and whenever I politely mentioned it to staff, they either gave me a bad attitude or just ignored me. Eventually I stopped going regularly, but I had built up a ton of rewards points over the years that I never got a chance to use. Then one day I checked and they were all gone. Turns out points expire but nobody told me or warned me about it. I called to ask if they'd give them back as a one-time favor and they said no. That really showed me how little they value loyal customers. I can't recommend visiting here.

First time we tried it and we were both impressed. My husband had a salad and I ordered the French dip. The food was really good and we got excellent service.

Visited for the first time and both my husband and I really enjoyed ourselves. He ordered a salad while I got the French dip sandwich. Everything tasted great and the staff took good care of us.

My order arrived wrong - I got a Memphian instead of a New Yorker, and the roast beef was completely dried out with barely any turkey and soggy tomatoes. Also noticed the worker at the window wasn't wearing a hair net while eating and drinking. The experience was pretty bad overall. The only good part was that the crows seemed to like what I threw away. Won't go back.

Thought I'd placed an order from one location but forgot to actually submit it. This manager went above and beyond checking other locations to see if I'd accidentally ordered elsewhere. Once we figured out I hadn't submitted anything, he placed my order right there and even walked it out to my car. He also brought water for my dog. Outstanding service and delicious food. So grateful to this manager for helping me out.