McAlister's Deli is a sandwich and soup restaurant offering customizable deli sandwiches, salads, and signature soups. This page aggregates customer ratings and reviews to help you understand what shoppers appreciate about their food and service, as well as any consistent issues they report.
McAlister’s Deli Reviews
2.8
24 reviews
What Shoppers Say About McAlister’s Deli
Created with AI, based on recent reviews
McAlister's Deli receives sharply divided reviews, rated 2.8 out of 5 by 24 shoppers. Positive reviewers praise the food quality and service, highlighting items like the Mardi Gras cookie and chicken tortilla soup as standout menu choices. However, the majority of recent feedback focuses on significant operational and quality control issues: portion sizes are described as inadequate relative to price (sandwiches with minimal fillings for over $16), pickup orders are frequently delayed by 15 to 20 minutes despite quoted times, and missing or stale items in takeout orders are common complaints. Customers report frustration with staff accountability and unwillingness to remedy mistakes.
Additional complaints include a disappointing rewards program that purges accumulated points after one year of inactivity, which some customers view as unfair. The disconnect between promised service times and actual wait times appears to be a recurring operational problem, particularly during evening hours. While some diners find value in menu offerings and service quality, the pattern of execution failures, portion concerns, and customer service response issues has left many recent customers dissatisfied.
Customer Reviews (24)
Sorted by: Most recentLinda E.Jul 8, 2024
I thought I'd ordered from one location but actually forgot to hit submit. The manager here went out of his way to check other locations to see if maybe I'd picked the wrong one, and when we figured out I hadn't placed an order at all, he put my order in for me and even brought it to my car. Oh, and he even gave my dog some water. The service was fantastic and the food was great. Really appreciated the help from this manager.
Edward A.Apr 19, 2024
The customer service from Asia and Loren at the Morrell Drive location was outstanding. I feel really valued when I go there because of how these two employees treat customers.
Donna W.Jan 12, 2024
Visited the location and my pickup was ready right on schedule. The service from the staff was professional and courteous. The food tasted amazing.
McAlister’s Deli Review FAQ
How is McAlister's Deli rated on RetailCoupons.com?
McAlister's Deli is rated 2.8 out of 5 stars based on 24 customer reviews. The ratings are highly polarized: 42 percent of reviews award 5 stars, while 50 percent award 1 star, indicating strong disagreement among recent customers about their experiences.
What do customers praise most about McAlister's Deli?
Positive reviewers highlight the quality of the food itself, noting excellent service and special menu items like the Mardi Gras cookie and chicken tortilla soup as memorable highlights.
What are the main complaints about McAlister's Deli?
The most frequent complaints involve portion sizes that feel too small for the price (over $16 for a half sandwich combo), significant delays in pickup orders despite quoted ready times, missing or stale items in takeout orders, and poor customer service responses when issues are reported. Customers also report frustration with the rewards program, which expires points after one year of inactivity.
Do customers recommend McAlister's Deli?
Recent reviews show mixed recommendation patterns. Customers who receive their orders on time and correctly express satisfaction, but those who experience delays, portion disappointment, or order fulfillment problems report they would not return or recommend the restaurant.
How can I write a review for McAlister's Deli on RetailCoupons.com?
If you have visited McAlister's Deli, you can share your experience by submitting a star rating and written review on this page. Your feedback helps other customers make informed decisions and provides the restaurant with direct insight into customer satisfaction.