MDHearingAid Reviews

I sent in email questions and never got any answers back.

Placed an order for MDHearing hearing aids but ultimately decided they weren't for me, so I called to start a return. They tried to convince me to keep them but did give me the return info and mentioned something called the Worry-Free Ship Kit. I asked about getting that kit but then crickets. I just packaged them up as instructed and mailed them back through USPS with tracking and insurance. According to USPS, the package got delivered two days later. That same night, MDHearing sent me an email saying our records don't show we've received your hearing aids. Why email me out of nowhere to say they haven't gotten something? That was odd. They wouldn't confirm or deny if they actually got it. USPS confirmed the delivery went through, and I told them that, but they kept saying they couldn't confirm or deny receiving it. The whole situation felt like they were setting up an excuse to keep my money.

I don't get why there are so many complaints online. Ordering was simple and delivery was fast. The instructions and support were really helpful. My hearing issue turned out to be beyond what a hearing aid could fix, unfortunately, so I had to send mine back. Sure, I paid for return postage which wasn't expensive anyway, but the return process itself was straightforward and my refund showed up the day after they got it. I wish all companies treated customers this well.

This company advertises in those special magazines for older folks that cost money to subscribe to. These publications only feature paid endorsements, not genuine reviews. My elderly relative called them based on one of those sponsored ads and ordered a pair of hearing aids plus what the company rep called a warranty, though I'm skeptical it's actually from them and not just a service plan. I'm not sure how they get away with taking payments over the phone from a 95-year-old with hearing loss, but they did. The package arrived unopened. My relative could have just written return to sender on the box for the mail carrier. MD Hearing could have arranged a pickup through UPS, FedEx, or USPS, but instead they charged $20 plus tax for return postage or made my relative responsible for packing, insuring, and getting to the post office herself. Since she doesn't live near family and doesn't drive, we had to pay the $20 fee. We're hoping they actually issue the refund, but given everything so far I'm not holding my breath.

First time buying hearing aids and I'm impressed with the NEO XS. The engineering is solid. The charging case is compact and fast. They fit my ears well with some adjustability. There are four preset programs for different environments like quiet rooms or noisy restaurants, plus six volume options with each one. For the price, I think these deliver excellent value.

The hearing aids kept cutting out on me. I had to get both units replaced at least one time each, and the charger needed replacing three times too. The staff was actually nice to work with, which I appreciated. Unfortunately, the equipment itself just wasn't dependable and the performance was all over the place.

I took their online hearing test and bought the Neo XS hearing aids. They were working pretty well and I was getting used to them. I decided to grab some extra hearing aid domes so I'd have backups available. Being new to all this, I messed up and ordered the wrong size domes. I realized the mistake the next day and called to switch my order from large to medium domes. They said it was already being processed and couldn't be modified. I asked if I could send them back when they arrived and was told accessories can't be returned because they're classified as medical devices. Hold on, so the domes are medical devices but the actual hearing aids aren't? Why do the hearing aids get a 45-day return policy but the accessories don't? That logic seems off to me. I ended up returning the hearing aids for a refund since they wouldn't swap out $17 worth of domes. Losing a $380 purchase over something that cheap seems backwards, but that's how it went down.

These work okay when I'm testing them at home in a quiet space, but once I got to the office they started making this really loud whistling noise constantly. I cycled through all four different programs, turned the volume down as low as it goes, tried every dome size available. The squealing was still unbearable. When I contacted support they blamed it on a poor fit, which I obviously already knew. If they'd included a better range of dome sizes this might not have happened. I'm sending them back.

I reached out to customer service about some concerning complaints I'd seen on the Better Business Bureau site. Instead of responding to my actual concerns, they just sent me a survey asking me to rate how I felt about their response. I gave them a bad rating because they never addressed anything I asked. I won't be ordering from this company. I had questions about why there were so many BBB complaints regarding defective devices, return issues, and problems getting customer service, but they ignored my message completely.

My experience with MD Hearing has been excellent. They delivered everything they promised. The ordering went smoothly and arrived when they said it would. Once my Volt hearing aids came in, I got both email and text notifications with helpful videos and tips about what to expect. The instruction booklet was clear and straightforward. After just two days of using them I'm thrilled with this company.