Melanie Lyne is a clothing retailer offering women's fashion and accessories. This page shows how shoppers rate their experience at melanielyne.com, including feedback on product quality, customer service, and policies.
melanielyne.com Reviews
1.6
21 reviews
What Shoppers Say About melanielyne.com
Created with AI, based on recent reviews
Melanie Lyne receives overwhelmingly negative feedback, with shoppers expressing strong frustration over the store's return and exchange policies. The most common complaints center on the restrictive 14 to 21-day return window (which reviewers note is shorter than industry standards of 30 to 90 days), the classification of certain items like hats and coats as non-returnable personal items, refunds being issued as gift cards rather than credited to original payment methods, and inconsistent application of return eligibility. Shoppers report feeling taken advantage of and express skepticism about the brand's future given these policies.
A small percentage of reviewers (14 percent) gave the store top ratings, though their specific positive feedback is not detailed in available reviews. The majority consensus suggests that even when items are unworn with tags attached and gift receipts are provided, returns are frequently denied or complicated by policy restrictions. Beyond return issues, one employee reviewer mentioned poor workplace treatment and unresponsive corporate communication, adding to the overall negative perception of how the company treats both customers and staff.
Customer Reviews (21)
Sorted by: Most recentJennifer T.Sep 14, 2024
Don't shop online with this retailer. I grabbed a coat on impulse and fell in love with it, but it was unfortunately way oversized for me. Within 30 days, I bought and returned two other sizes to get the fit I wanted. The first return went smoothly, and I even walked out with an additional two pairs of pants. I got the right size five days ago, but when I tried to return the unworn, perfectly conditioned original size with tags still attached and buttons intact, they refused. Now I'm stuck with two identical coats in different sizes. I tried escalating the issue both in store and over the phone, but they won't budge. I don't understand why they don't want to do business with me, but I wanted to share my frustration with others.
Katherine V.Sep 13, 2024
This company is deceptive and dishonest. I ordered a dress online for an important family event and their policy clearly stated 14 days for returns. When I went to the store the same day I received it, the associate told me their policy had changed and I could only get store credit instead of a refund. Their customer service claimed there was a new policy that I somehow missed. I have a screenshot of the original policy from my order confirmation email showing the 14-day window. This is absolutely unacceptable and I will never shop there again.
Rebecca S.Aug 3, 2024
Our shopping trip to a local mall location was wonderful. The team there was incredibly welcoming and knowledgeable, helping us pick out pieces we absolutely love in the right sizes. We especially want to thank one of the staff members who went above and beyond with her kindness and patience. This is the kind of service that keeps us coming back.
Diana K.Aug 3, 2024
We visited a location at a local mall in Delta and had an amazing shopping experience. The staff went out of their way to help us find exactly what we wanted and made sure we had the right sizes. One staff member in particular was incredibly sweet and made the whole visit enjoyable. We really appreciate the personalized service and will definitely be back.
Michelle D.Jul 22, 2024
This is absolutely terrible. Complete rip off with zero customer service. Good luck trying to get your money back. The product is a total joke and completely unusable, whether you want to wear it regularly or just to the gym or bed. It's awful and a total waste of money.
Fatima M.Jun 17, 2024
I bought a top at a local mall location and thought the return window was 30 days based on what I heard. When I tried returning it after 16 days, the staff initially turned me down, saying they only accept returns within 14 days. The return policy wasn't listed clearly on my receipt, but after the sales associate spoke with management, they offered me a gift card instead of a refund. While I appreciate that they eventually worked with me, the staff wasn't particularly friendly throughout the process, and I was disappointed by the overall experience at a premium retailer like this.
Robert M.Jun 13, 2024
My order was lost in the mail, and I had to spend a ton of time coordinating between the postal service and their staff to prove I never received the package and it was delivered to the wrong address. First they said they'd send me a replacement jacket similar to the original, then they completely changed their tune and told me to handle it with the postal service myself. This nightmare is still going on and has been a complete hassle. I will absolutely not be shopping with them again.
Priya M.May 20, 2024
I went into a location at a major mall and was completely ignored by staff. Neither of the two associates working even looked my way or offered help. For a company that positions itself as a high-end retailer, the customer service was unacceptable. I also felt disrespected based on my appearance and race. Everyone deserves to be treated with courtesy and respect when shopping, regardless of what they look like or their background.
Priya T.Apr 23, 2024
I ordered a dress online that got cancelled because it went out of stock. While I understand these things happen, the refund process has been painfully slow. It's frustrating that I'm being charged credit card interest on money for an item that was never even shipped. Will they reimburse me for that interest too? This experience has completely turned me off from shopping online with them ever again.
Rachel G.May 7, 2023
I visited a location in London with a pair of pants I'd purchased several months prior. I was even wearing the same style in a different color that day. I showed the manager a seam that had split, which clearly was a manufacturing flaw from when the pants were made, and now it had finally come apart. I wasn't looking for an exchange, just some help with a repair. She turned me down, saying it had been too long since purchase and they don't have tailoring services available. I've been a customer for years, but I won't be returning to this store. It's disappointing that they won't take responsibility for a defect they created. I even made a trip back after being asked to come in when the manager would be present, which was a waste of both time and money.
melanielyne.com Review FAQ
What is Melanie Lyne's return policy based on customer reviews?
Reviewers report return windows of 14 to 21 days, which multiple shoppers describe as restrictive compared to industry standards. Additionally, certain items are classified as non-returnable personal items (such as hats and coats), and refunds are often issued as gift cards rather than credited back to the original payment method, which has caused confusion and frustration.
Why is Melanie Lyne rated so low?
The store is rated 1.6 out of 5 by 21 shoppers, primarily due to return policy complaints. Shoppers cite the short return window, restrictive item classifications that prevent returns even on unworn goods with tags attached, and refund processing issues as major pain points that make shopping there feel risky.
Will Melanie Lyne accept returns on unworn items with tags?
Based on reviews, Melanie Lyne may refuse returns on technically unworn items if they fall into the non-returnable personal items category or if the return window has passed. Shoppers report being denied returns on unused, tagged hats and other items, making it important to verify individual item eligibility before purchasing.
How are refunds handled at Melanie Lyne?
Multiple reviewers report that refunds are issued as store gift cards rather than being credited back to the original payment method. This policy has caused frustration, particularly when shoppers expected refunds to return to their credit cards. Gift card refunds limit flexibility for dissatisfied customers.
Do customers recommend shopping at Melanie Lyne?
The vast majority of reviewers (81 percent of ratings) gave one star, suggesting they do not recommend the store. Shoppers express statements like "I'm never going back to this brand" and describe feeling taken advantage of by the company's policies. Only a small portion of buyers gave top ratings.