Mercola sells nutritional supplements and health products online. At RetailCoupons.com, we collect verified customer reviews to help you understand what shoppers experience when ordering from Mercola, including feedback on product quality, shipping times, and customer service.
Mercola Reviews
What Shoppers Say About Mercola
Mercola is rated 2.0 out of 5 by 21 shoppers, with the majority of reviews expressing frustration with order fulfillment and customer service practices. The most common complaint involves significant shipping delays, with orders stuck in processing for weeks without clear communication about inventory status or estimated delivery dates. Shoppers also report issues with items being sold while out of stock, unexplained order cancellations, and difficulties obtaining refunds or cancellations when problems arise. Some reviewers describe the website's email collection tactics and verification popups as deceptive marketing practices.
On the positive side, shoppers who have received their orders acknowledge that Mercola's supplements are high quality and effective, with specific praise for products like Magnesium L-threonate. However, the consistent feedback is that customers can purchase the same products elsewhere at better prices and with more reliable service. Loyal customers express frustration that warehouse issues and operational delays are pushing them toward alternative retailers like Amazon, despite their satisfaction with the actual products themselves.
Customer Reviews (21)
Sorted by: Most recentPaid good money for their water filtration system but there are no replacement filters to be found anywhere. I've been waiting eight months at this point. I'm throwing in the towel and getting a different system that's actually reliable. To be honest, the water quality wasn't even that impressive to begin with. Can't recommend this company.
The pricing here is completely out of line with what you're actually getting. It's become pretty clear that the main goal isn't really helping people get healthier - it's about making money. I can't respect that approach, especially when there are comparable options out there for half the cost. Don't throw your money away here. The prices on several items have jumped 50 percent or more year over year, which tells me they know people will pay it so they keep raising it. But I'd love to hear the reasoning. I do my homework before buying anything and I've found equal or even better quality products without unnecessary fillers and without using soy. So the explanation doesn't hold up. Most supplement companies charge too much honestly, but some are worse offenders than others. Plenty of suppliers are exploiting people who are dealing with health issues because they know folks will pay whatever it takes.
I really value the research they put out. Been following their articles for years and have purchased supplements from them for a long time too, but I'm really concerned after reading other customer reviews about where they source from and what the actual quality is. Need to dig deeper into this. After looking at their sourcing information, there really isn't much detail provided. The fact that they're sourcing from China is something I just can't get comfortable with.
Dr Mercola talks a big game about being against the establishment healthcare system, but he's just as bad or possibly even worse. He's just another businessman focused on profit. I used to order from him until I noticed my Vitamin D supplement changed from a dark color to a light brown, which means they diluted it down without lowering the price. That's greed right there. To make matters worse, I just found out they source ingredients from China. There are way better companies out there you can actually trust, unlike this one.
Used to have faith in Dr. Mercola. Got in touch with them this past week to ask where they source their liposomal vitamin C ingredients. When they told me it includes synthetic corn from China plus palm oil, that was it for me. I'm done buying from them. The fact that I've been using it for years without knowing that info makes me really angry at myself for not asking sooner.
After getting diagnosed with a hormonal condition, I did some research and discovered their product line. The supplements kick in fast because they're fermented, which allows your body to take in the vitamins more effectively. I've relied on them for several years and honestly think they're great. Would definitely recommend to anyone else dealing with similar health challenges.
After dealing with a hormonal imbalance, I did some digging and found out about these supplements. They work really well because they're fermented, which means my body absorbs the vitamins much more efficiently. I've been using them for several years now and I'm a big believer. Definitely would suggest them to anyone dealing with similar issues.
Can't believe this. Nearly 20 minutes holding for a customer service representative, so I switched to the sales line and got through in two minutes to a very unpleasant representative. I just wanted to ask one question and was told she'd answer "as a courtesy, just this once." I asked whether the supplements come from China, she confirmed they do, and her demeanor got even worse. She basically told me I should've called customer service instead. This is my first and last time doing business with them.
Unbelievable. I waited on hold for close to 20 minutes trying to reach customer service, so I hung up and tried the sales number instead. A woman picked up almost instantly, but her attitude was terrible. I had one simple question and she made it clear she was only answering it 'this one time as a special favor.' When I asked where their supplements were manufactured, she said China, and then she got even more hostile and told me to make sure I use customer service next time. That was it for me - I'm done with this company.