Mike’s Cigars Reviews

I'm located outside the US and used to order cigars from Mike without any trouble until recently. Placed an order and a shipping label was generated back in November. As of now the package is still sitting there waiting for postal pickup. The manager Jason promised to handle it but stopped responding to emails and messages weeks ago.

Had a great experience with the cigar lighter I bought. The company's follow up support was fantastic too. I'd definitely recommend shopping at Mike's Cigars.

Absolutely terrible customer service here. Their return policy is just awful with a 50% restocking fee. I received a box of Drew Estate cigars that were not up to standard, and I've been a loyal customer for over a decade. A simple replacement like other cigar retailers offer would've fixed this, but instead they ignored my request for a return label and replacement box. Honestly, the only reason to shop at this place is to use them for price comparisons against other cigar shops that actually stand behind their products.

Placed an order for almost two hundred bucks in cigars on my credit card. The cigars never arrived even though my card got charged. I spent two weeks trying to reach them by phone and following up on my order. Customer service was unhelpful and didn't seem interested in actually fixing the problem. Ended up disputing the charge with my credit card company. Just be careful before ordering from these guys.

I placed an order that got sent back by customs due to strict local import regulations. Jason from the company offered to refund my money after deducting shipping and restocking costs, which seemed fair. He said it would take a couple working days to process. That was the last I heard from him. He stopped responding to my follow up emails. Really disappointing service overall.

Purchased a Groupon deal for Mike's cigars and my order took nearly a full month to show up. The actual contents were nothing like what was shown in the Groupon advertisement. Beyond that the cigars themselves were poor quality with some having damage and one that was completely unsmokable. High quality cigars were nowhere to be found in my package. I won't be ordering again and I'd skip this place if you want to save your money.

Awful customer service from these guys. They're defensive and won't help if something goes wrong with your purchase. I ordered an expensive box of cigars as a gift and paid extra for three day shipping to make sure it arrived in time. It never showed up and the carrier's tracking indicated filing a claim was necessary. I reached out to customer service several times and after over a week I asked them to either send a replacement or give me a refund. They did neither. When I called on the weekend I was told they needed manager sign off and no one was available but promised to call back. Never heard from them. Had to dispute it on my credit card instead.

Been shopping with Mikes for years and haven't had any problems.

Got a Groupon deal and ordered a cigar variety pack as a gift. Changed my mind about giving it and reached out about returning the unopened merchandise in original condition. I've emailed three times trying to get a return authorization but they won't reply. This is totally unprofessional and not acceptable at all.