Milani is a cosmetics brand offering eyebrow pomades, concealers, primers, and other makeup products. This page aggregates verified customer ratings and reviews for Milani's official website, helping shoppers understand the brand's actual performance based on real purchase experiences.
Milani Reviews
2.0
17 reviews
What Shoppers Say About Milani
Created with AI, based on recent reviews
Milani cosmetics has received overwhelmingly negative feedback, with 17 shoppers rating it 2.0 out of 5. The primary complaints center on shipping failures, with multiple customers reporting orders that never arrived despite payment, tracking numbers that do not work, and packages that USPS indicates were never received from the company. Customer service responsiveness is a significant issue, with shoppers reporting two-week waits for initial responses, unanswered follow-up inquiries, and support teams that disappear mid-conversation after providing unclear instructions.
Beyond logistics, some reviewers also cite concerns about product quality itself. A small number of shoppers expressed satisfaction, but positive feedback is minimal in the current review set. The combination of unreliable fulfillment, unresponsive customer support, and product quality concerns creates substantial risk for direct website purchases, with customers advising others to avoid ordering from milanicosmetics.com.
Customer Reviews (17)
Sorted by: Most recentHannah V.Feb 26, 2026
Most other reviews talk about shipping, but I'm focusing on the actual product quality. Bought a Milani eyebrow pomade and it's really disappointing. The quality is terrible.
Jessica M.Jun 11, 2025
Just want to talk about their customer support here. I grabbed 3 different shades of their concealer to figure out which one would work for me, but 2 of them weren't right. Reached out to their support team asking about returning them, and waited 2 weeks just to hear back. They really should have swatches available so you don't have to buy multiple products to find your match. Once they finally responded, they told me I'd get my refund, but here we are almost 3 weeks later and nothing. Seems like you have to keep bugging them through email for anything to actually happen. This support team is seriously lacking. My advice: shop in person at a store if you can.
Rachel G.Mar 17, 2025
Giving them one star because the order I placed online never arrived. I even paid extra for shipping. I contacted their customer service and got an initial reply, then they disappeared. Ended up losing around $22, and I'm relieved I didn't order more. Be careful ordering from their website because your stuff might not show up and you won't hear back from support when you need them.
Thomas B.Feb 19, 2025
NEVER order from their site and DO NOT expect any help from their customer service team. They got me with a discount offer, I waited a week for my order, and they sent me the wrong shade. It took a week just for support to respond, then they asked for info I didn't understand. I replied clearly on January 18th explaining what I needed. Then on February 15th, a different support person responded saying they hadn't heard from me in a while. I shot back immediately pointing out I had responded in January. Now they've sent me a survey. Seems like they just take your money regardless of what you actually ordered.
Karen F.Feb 15, 2025
Ordered a primer on January 20th as a gift. They say it takes 2 to 3 days to get ready, then about a week to ship. Whatever. But then they sent me a useless tracking link that keeps saying the order doesn't exist or isn't valid. Not only do they take your money, but they leave you completely in the dark. I emailed about this on February 6th and didn't hear back until February 11th with a new number that actually worked. Got my package on February 15th, which is pretty fast considering it's coming from California to the UK. The real problem is they take forever to send things and don't keep you updated on what's happening. I don't care if it takes 1 week or 6 weeks, just tell your customers what's going on. Their customer service needs work.
Patricia L.Feb 12, 2025
Placed an order on January 14th and it never showed up. Got a tracking number but USPS told me they never received the package from Milani. I seriously doubt they ever sent it out. Over a month has gone by and nothing. Tried contacting their support multiple times with no response.
Michael T.Feb 5, 2025
Milani isn't what it used to be. Their eyeliner is good, but man, the customer service is a total letdown and they weren't helpful when I had issues with my order. Placed something on January 14th and it never arrived. The tracking just showed 'pre-shipment' forever. They said they'd send out a replacement, but when I asked for the new tracking number, nothing. Been over a week and I'm getting no replies to my messages now. I've emailed them 3 more times with zero response. I'm about to dispute it with my credit card company. Giving them one more day before I do.
Lauren D.Feb 2, 2025
It's been over 2 weeks and my order still hasn't shipped. I've sent multiple emails to their customer service and got nothing but automated responses saying they'll get back to me soon. Days keep passing and still nothing.
Brittany C.Jan 8, 2025
I really like their concealer and perfecting powder, so I ordered it again. When it arrived, it was completely the wrong product. I've reached out several times and haven't gotten a single response from them.
Milani Review FAQ
How is Milani's rating calculated?
Milani is rated 2.0 out of 5 based on 17 verified customer reviews. The rating reflects the full distribution of scores, where one-star ratings make up 71 percent of all feedback submitted.
What do shoppers praise about Milani?
A small portion of reviewers (18 percent) gave Milani five-star ratings, indicating some customers do have positive experiences. However, specific praise is limited in the recent review set.
What are the most common complaints?
Shipping and fulfillment failures dominate complaints, with multiple customers reporting undelivered orders, non-functional tracking numbers, and USPS confirmation that packages were never received by the carrier. Slow and unresponsive customer support is the second major issue, with waits of one to two weeks for replies and support interactions that go unanswered. Some shoppers also report disappointing product quality.
Do shoppers recommend ordering from milanicosmetics.com?
Based on recent reviews, most shoppers explicitly advise against ordering from the Milani website directly, citing the high risk of non-delivery and poor customer service. Customers suggest extreme caution when considering direct purchases.
How can I write a review for Milani?
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