MILLY is a women's fashion and swimwear brand offering contemporary clothing and accessories. On RetailCoupons.com, you will find customer ratings and reviews for MILLY based on shoppers' actual purchase experiences with the brand.
MILLY Reviews
1.3
4 reviews
What Shoppers Say About MILLY
Created with AI, based on recent reviews
MILLY shoppers consistently report severe customer service failures across multiple contact channels. Reviewers describe being unable to reach the company through phone, email, or chat, with calls disconnecting and messages going unanswered for extended periods. Product quality issues have also emerged, with shoppers reporting poorly constructed items such as uneven stitching on a swimsuit, studs falling off during normal use, and a company response suggesting customers use fabric glue for repairs rather than offering replacements or refunds.
While some reviewers acknowledge that MILLY's clothing selection is appealing, the inability to resolve issues makes the shopping experience problematic. One shopper received a price reduction the day after purchase and requested the discount be honored, but received no response. Reviewers recommend purchasing MILLY products through department stores like Neiman Marcus instead of ordering directly from the company.
Customer Reviews (4)
Sorted by: Most recentMichelle T.Mar 28, 2026
Found this really cute blouse and picked it up, but the very next day it dropped to 20% off. I've asked them repeatedly about honoring that discount since I bought it before the sale, and I haven't heard back once. Their clothing selection is nice, but their customer service is basically nonexistent. I'm not coming back to shop here again.
Sandra R.Mar 17, 2026
Called their customer service line multiple times and kept getting stuck in voicemail that eventually disconnects. Tried the chat feature and got one reply but nothing after I asked follow-up questions. My emails went unanswered too. If you want their stuff, buy it through Neiman Marcus or another department store instead of ordering directly. I had to ship 3 items in one box since the others got damaged during delivery, and despite sending several emails about this with pictures attached, they never replied. At this point I'm considering disputing the charges with my credit card. Their customer service is absolutely terrible.
Jennifer S.Jul 30, 2025
Spent $178 on a swimsuit that turned out to be poorly made with uneven stitching throughout. Even worse is trying to get help from their customer service team. I've sent two separate emails and tried chatting with someone online, but got absolutely nothing back. Do yourself a favor and shop somewhere else.
Patricia M.Jun 27, 2025
Purchased a studded swimsuit and within minutes of wearing it to the pool, the studs began falling off left and right. When I reached out to customer support about getting a replacement or refund, they basically said tough luck and suggested I use fabric glue to fix it myself. They don't even stock the item anymore, and I'm missing around 20 studs. This is honestly disappointing for a brand that's supposed to be upscale. Really dropped the ball here.
MILLY Review FAQ
What is MILLY's current rating on RetailCoupons.com?
MILLY is rated 1.3 out of 5 based on 4 customer reviews on RetailCoupons.com.
What are shoppers' main complaints about MILLY?
The most common complaint is unresponsive customer service. Shoppers report difficulty reaching the company through phone (with calls disconnecting), email, and chat features, often receiving no replies to inquiries about returns, refunds, or price adjustments. Additionally, multiple reviewers have reported quality issues including uneven stitching, studs falling off swimsuits, and poor construction overall.
Is there anything shoppers praise about MILLY?
Some reviewers note that MILLY's clothing selection and designs are attractive and appealing. However, product quality concerns and especially the lack of responsive customer service overshadow any positive attributes in recent reviews.
Do shoppers recommend buying directly from MILLY?
Based on recent reviews, shoppers recommend purchasing MILLY products through department stores like Neiman Marcus instead of ordering directly from the MILLY website. This approach appears to offer better recourse if issues arise.
How can I write a review of MILLY on RetailCoupons.com?
RetailCoupons.com welcomes reviews from customers who have purchased from MILLY. Share your honest experience, including details about product quality, shipping, customer service responsiveness, and whether you would recommend the brand. Your feedback helps other shoppers make informed decisions.