modernandchicboutique.com Reviews

Their return policy is a mess, their team doesn't know how to help customers, and their merchandise looks cheap. Definitely think twice before buying anything from them.

I used to order from these guys pretty regularly, but I've noticed a huge drop in how well their bags hold up. They charge way too much for items that fall apart after a couple months of regular use. You'd think if you're spending that much on a purse, it would actually survive longer than that. Do yourself a favor and keep your wallet closed.

Not coming back to this place ever again. I bought a purse that was marked as final sale and when it showed up at my door, the handles were all sticky like something had been spilled on them and dried. I got in touch with their support team about it, and they basically said it was probably just residue from shipping and told me to wipe it down. That didn't help at all. Their solution was to only give me back half of what I paid, so I ended up tossing the whole thing. I posted a negative review on their site to warn other shoppers, but it never actually went live.

Don't waste your cash here, this place is sketchy. I picked up one of their purses and barely got two weeks out of it before the so-called leather strap just snapped, making the whole thing useless. When I tried to get help from their customer support team, they basically told me tough luck and refused to do anything about it. They actually suggested I just buy another one from them like I want to spend more money on junk. This company treats customers horribly and their stuff is garbage tier quality that falls apart almost immediately. Save yourself the trouble and shop elsewhere.

Hands down, one of the worst shopping experiences I've had at a boutique. I purchased what was supposed to be a sky blue Briel bag, but the item I got back was completely different from what showed up on their website. I reached out to them repeatedly over several weeks with side-by-side photos comparing my bag to their listing pictures. Even though the colors were clearly not matching, they kept insisting they were identical. I asked friends and family to take a look, and every single person agreed the colors didn't match. On top of that, they made me foot the bill for return shipping at almost eleven dollars, and when my money finally came back, they'd already deducted the original shipping I paid. All told, I was out about sixteen bucks on this purchase. Zero apology, zero attempt to make things right about the misleading product photos. The bag itself felt cheap, the price felt way too high for the quality, and dealing with their customer service team was a nightmare. I tried posting a review on their website and it became obvious pretty quickly that they screen their reviews and take down anything negative. It's been a week and my review never showed up. Don't waste your time or money at this company.