Mugler Reviews

Really unhappy with their no-return policy on fragrances. Spent $320 on their musk cologne and honestly, it doesn't smell good to me at all. Since I can't send it back, I've learned my lesson the hard way. Won't be ordering from Mugler again. My advice to anyone thinking about making a big purchase like this: do your homework on the store first.

This whole experience was a complete disaster and it'll be my last time dealing with them. I placed my order before Valentine's Day hoping to get it in time. Their website says 4 days maximum for processing, but after 8 days with no updates, I finally contacted them. Turns out they'd cancelled my order without even telling me - and the website didn't show it either! No notification, no email, nothing at all. You're somehow supposed to just know it got cancelled? They even sent me a marketing email two days after ordering saying it was the last chance to buy before Valentine's Day. If this had been a gift for someone, I'd have been completely blindsided. I'm really upset with how this company operates. I'm done with them for good.

This is genuinely the worst customer service I've ever had and I'm making sure everyone knows about it. My order got shipped to the wrong address. When I called them, they told me to handle it with the carrier myself. The carrier explained that Mugler has restrictions preventing them from rerouting packages. Fine, I understand that part. The package came back, and after calling Mugler five times, they refused to resend it because the price had changed since I ordered. This was completely their mistake and they should have fixed it. I'm incredibly frustrated by how they handled this. I've been buying from them since 2019 and I even got other people to shop there too. I'm telling everyone to avoid ordering from Mugler.

I'm extremely frustrated with the Angel Eau de Parfum I bought from a major retailer. A sample I got with my previous purchase smelled amazing and had incredible depth. So I ordered the full-size bottle online and got something completely different. This perfume is flat, stale, and doesn't have any of that richness from the sample. It's like they sold me a totally different product. For the price I paid for something from a luxury brand, this is really disappointing. I feel deceived - like I was promised quality that I never actually received. It's infuriating to spend that much money and get something so different from what was advertised. I won't be shopping at that retailer again and I'm going to let others know what happened. Buyer beware!

They advertised free gifts with my purchase - a body lotion, candle, and tote bag to go with the Angel perfume bottle. When my order showed up, the perfume and lotion were completely missing. The box was mostly just packing paper with only the small items inside. I reached out to customer service and they promised to send everything I was missing. The replacement came in, but the lotion was still gone and they only sent a mini candle instead. When I called back, they said the promotion was over and the lotion was no longer available, so there was nothing they could do about it. This bothers me the most because if they had just gotten my original order right the first time, I'd have what I paid for. I have to wonder if they even had this stuff in stock when I ordered. I came to the US from Europe last year and have been a loyal customer, but this has really let me down. I need this perfume for a Christmas gift so I'm keeping it, but I don't plan to buy from them again.

I've been loyal to Angel fragrance since 2009 and I always buy directly from them. But this last order? I got an empty box shipped to me. The only thing in there were some samples in a small box. The actual perfume was nowhere to be found. I'm really frustrated with how their service has been going downhill lately.

Ordered a sample of Angel and it showed up in my mailbox just a couple days later.

I'm really let down by how they're promoting their discounts. Things have gotten worse since leadership changed - from how they treat customers to their reward programs. Members used to get complimentary shipping, now you need to spend $100 minimum. When they offer $25 off, you can't combine it with your member discount of 15%, so you have to pick one or the other. That means the 15% is usually better and you never get to actually use their sales properly. They really need to get their act together on this.

The actual products and support team are solid, but man do they have some serious problems with how they run their operations. Their site has major glitches - it let me add 5 free candles and wipes that shouldn't have been available. When I called to report it, they basically told me to stop complaining about getting free stuff. Problem is, those items never showed up in my package and I'm definitely going to be frustrated about that. On top of everything, they tried charging my card twice, which thankfully my bank caught. I ordered 2-day shipping but waited over 2 weeks just for the item to ship out. Plus my $160 perfume came with a broken sprayer. Their system seems completely broken and their staff has no clue what's going on.