NuFace sells microcurrent facial devices designed to lift and tone skin through electrical stimulation technology. This page features independent shopper reviews and ratings for NuFace products, helping you understand what customers experience with device performance, durability, and the company's customer support.
NuFACE Reviews
1.8
25 reviews
What Shoppers Say About NuFACE
Created with AI, based on recent reviews
NuFace devices receive overwhelmingly negative feedback, with shoppers reporting widespread reliability issues and poor customer service. A significant majority of reviewers complain about devices failing within one to three years of normal use, unresponsive support teams, ignored return requests, lack of return labels, and a company unwilling to honor warranty claims or provide replacements. Many shoppers feel abandoned after making substantial purchases, with some devices failing after just over a year when warranty coverage ends.
A small subset of users report positive experiences with device performance, noting visible improvements in skin firmness, texture, and clarity after regular use, along with satisfaction with the mobile app functionality. However, these positive accounts are heavily outweighed by complaints about product durability and customer service failures, leading most reviewers to recommend avoiding the brand entirely.
Customer Reviews (25)
Sorted by: Most recentKatherine V.Jan 13, 2023
Honestly I'd use negative stars if the system allowed it. Think very carefully before getting this thing because it's risky. Here's why: if your device malfunctions or something goes wrong after the 1 year warranty expires, NuFace will just leave you hanging with the problem. Mine turned on and wouldn't shut off for a day and a half. I emailed their support team and they said client care is their top priority but their actual priority seems to be making sales. Their solution was 'here's 20 percent off a brand new device.' I spent three days messaging with someone from their team but all they cared about was pushing me to buy a replacement, not about my broken device or me as a customer. They never even asked me to send the device for them to look at. This could happen to any of you. Not acceptable at all. There are other microcurrent devices out there. Do your research on those too before ordering. Stay safe. You don't need a device to be beautiful.
Marcus T.Nov 18, 2022
I've had this happen with three separate NuFace purchases over several years now. Each one stops working right around the 1.5 to 2 year mark. What's interesting is their standard warranty only lasts 12 months, while the pricier pro version goes for 2 years. I'm worried that if I spend more on the pro model, it'll just fail later at 2.5 or 3 years instead. Looking into other microcurrent brands because this pattern is too suspicious to ignore.
Grace H.Nov 13, 2022
Grabbed a Nuface a few months ago but now I can't return it because I don't have the original packaging anymore. Honestly I'm pretty bummed because it's only worked for a few months. I only used it maybe 20 times since I wasn't super consistent at first. But today when I wanted to actually start being regular with it, the device was completely dead. It charges up and shows a blue light, but then won't actually turn on. Earlier I noticed it would randomly turn itself on and wouldn't shut down. For the price of this thing, it's upsetting that it quit working so quickly.
Lorraine F.Oct 29, 2022
I should start by mentioning I'm 68 and fairly educated about women's wellness and health. I made a video showing how I was using your product so I could share it with others. I haven't posted it publicly yet because I wanted to show it to you first to be fair.
David L.May 5, 2020
Initially bought this as a gift for my wife but ended up using it regularly myself. The effects are subtle, I'll admit, since my skin is already in pretty good shape. But it's a nice treatment to do and does help with subtle lifting and reducing fine lines. I alternate days or do it once or twice daily. I've had my NuFace for 18 months now and it still works. The metal contacts have gotten a little dull and lost their shine over time, but functionality is still there. You can also buy replacement heads from their website if needed. The official retailer was friendly and got my order shipped quickly.
NuFACE Review FAQ
What is NuFace's overall rating on RetailCoupons.com?
NuFace is rated 1.8 out of 5 based on 25 customer reviews. The vast majority of ratings are one star, reflecting significant concerns about device durability and customer service responsiveness.
What do shoppers praise about NuFace devices?
Positive reviewers report noticeable skin tightening and lifting effects immediately after use, improved skin texture with continued use, fewer breakouts over time, and a functional mobile app. However, positive experiences represent a small fraction of overall feedback.
What are the most common complaints about NuFace?
Shoppers most frequently report devices failing or malfunctioning within one to three years of normal use. Common complaints also include non-responsive customer support, ignored return requests, missing return labels, refusal to honor warranty claims after the first year, and unwillingness to replace defective units without charge. Many reviewers describe the products as expensive and unreliable.
Do customers recommend NuFace?
The vast majority of reviewers explicitly warn others against purchasing from NuFace, citing poor reliability and inadequate customer service as dealbreakers. Only a small number of satisfied users would recommend the brand based on skin results.
How can I write a NuFace review on RetailCoupons.com?
You can share your own experience with NuFace products by submitting a review on this page. Include details about device performance, longevity, customer service interactions, and skin results to help other shoppers make informed decisions. Honest feedback about both strengths and weaknesses is valuable to the community.