Nails is a nail polish brand available online and at select retailers. This page offers shoppers candid reviews and ratings to help inform purchasing decisions. At RetailCoupons.com, we collect real customer feedback to give you an honest picture of product quality and service standards before you buy.
Nails Reviews
2.4
24 reviews
What Shoppers Say About Nails
Created with AI, based on recent reviews
Shoppers at Nails report significant issues with both product quality and customer service. The nail polish receives criticism for uneven application, patchy coverage, poor wear time (chipping within days), and difficulty with removal. Multiple reviewers describe it as the worst nail polish they have tried and note that it requires excessive layers to achieve acceptable results. Customer service complaints are equally severe, with shoppers reporting unanswered emails, unresponsive support despite promised 48-hour replies, wrong items shipped, and missing orders with minimal accountability or resolution.
A notable segment of reviewers (29 percent) gave five-star ratings, suggesting some customers have had positive experiences, though their feedback is not detailed in recent reviews. The majority of one-star reviews indicate that shoppers do not recommend this brand, particularly when comparable alternatives are readily available.
Customer Reviews (24)
Sorted by: Most recentAmanda H.Jan 20, 2024
The rapid remover pot for hands just doesn't work. Total waste of money. The polishes themselves are also disappointing - they're thin, streaky, and only last a couple days. I've spent over $300 on their products and I can't recommend them to anyone.
Michael T.Sep 3, 2023
This company is terrible. I emailed three different times with questions about my order and still haven't received a single response. The customer service here is absolutely shocking. I'm done with them and will shop elsewhere.
Diane H.Aug 11, 2023
The results from this polish are outstanding like nothing I've tried before. I got it as part of a pricey advent calendar and after just three uses, I was amazed. The staying power is insane, like it's practically cemented on. Since I'm always doing projects and cleaning, I need something durable and this nails it. Incredible performance overall.
Margaret S.Aug 11, 2023
I've never gotten results like this from any polish before. I found it in a fancy advent calendar and was blown away after using it just three times. The staying power is incredible, like it's practically glued on. I work with my hands a lot in projects and cleaning, and this stuff just doesn't budge. Amazing performance from this brand.
Nicole B.Jul 24, 2023
Fantastic polish that holds up better than most others out there. The bottle shape is really nice, the brush applies perfectly, and the color range is fantastic.
Amber S.Jul 24, 2023
This polish is brilliant and lasts way longer than most brands. I love the bottle design, the brush quality is excellent, and they have tons of color options to choose from.
Patricia D.Apr 24, 2023
I bought one of their vegan line polishes and after wearing it for a week, my nails were stained yellow and looked like they had a fungus. Never happened with any other brand. I reached out asking what was going on, but the rep got defensive and said since I bought it from a retailer, I should contact them instead. I wasn't even asking for a refund, just advice. After I clarified that, they said they'd look into it but it's been nearly two weeks with nothing. The product is problematic and their service made it worse. My nails are still discolored three weeks later.
Kevin T.Apr 22, 2023
The polish is excellent quality and doesn't chip even after a couple days of heavy use with constant hand washing. Ordering and shipping took a few days, but the team was super helpful and even gave me a refund when an item ran out of stock. Very happy with my order overall.
David P.Apr 22, 2023
This polish is really high quality for the price and the shades are beautiful. Even with frequent hand washing and rough use, it stays chip-free for days. The order took a bit to process and ship, but the support team was fantastic and refunded me when something was out of stock. I'm really satisfied with what I got.
Natalie G.Nov 24, 2022
Skip their direct website and buy from a retailer instead. The customer service is basically nonexistent, like others have warned. My order disappeared and when I emailed, nothing. No acknowledgment for a whole week. I had to place another order since I needed it, and now I'm waiting for a refund on the first one that they clearly aren't going to help with. Should have checked reviews first.
Nails Review FAQ
How is the average rating calculated?
The 2.4 rating is computed from all 24 customer reviews submitted for Nails products. Each review includes a star rating, and the average reflects the overall shopper experience. The rating distribution shows that 58 percent of reviews are one-star, 4 percent are two-star, 8 percent are three-star, 0 percent are four-star, and 29 percent are five-star.
What are shoppers' most common complaints about Nails products?
The most frequent complaint concerns nail polish application and durability. Multiple reviewers report uneven, patchy coverage, rapid chipping (within two to three days), and the need for multiple coats plus base and top coat to achieve acceptable results. Additionally, several customers mention the polish is difficult to remove and can stain skin and nails.
Are there complaints about Nails' customer service?
Yes. Several reviewers report poor customer service experiences, including unanswered emails, failure to respond within promised 48-hour timeframes, shipment errors (wrong shades or missing orders), and lack of follow-up when issues are escalated. Some customers report having to contact their bank to recover funds due to unresolved order problems.
Do shoppers recommend buying from Nails?
Based on recent reviews, the majority of shoppers do not recommend Nails. Most one-star reviews explicitly state they regret the purchase and suggest customers choose alternative brands. However, 29 percent of all reviews are five-star ratings, indicating some customers have had satisfactory experiences, though detailed positive feedback is limited in recent submissions.
How can I write a review for Nails on RetailCoupons.com?
You can submit a review after making a purchase from Nails. Your review helps other shoppers make informed decisions and allows RetailCoupons.com to maintain an accurate picture of customer experiences. Include details about product performance, application, wear time, and any customer service interactions to provide the most helpful feedback.