Nails is a nail polish brand available online and at select retailers. This page offers shoppers candid reviews and ratings to help inform purchasing decisions. At RetailCoupons.com, we collect real customer feedback to give you an honest picture of product quality and service standards before you buy.
Nails Reviews
2.4
24 reviews
What Shoppers Say About Nails
Created with AI, based on recent reviews
Shoppers at Nails report significant issues with both product quality and customer service. The nail polish receives criticism for uneven application, patchy coverage, poor wear time (chipping within days), and difficulty with removal. Multiple reviewers describe it as the worst nail polish they have tried and note that it requires excessive layers to achieve acceptable results. Customer service complaints are equally severe, with shoppers reporting unanswered emails, unresponsive support despite promised 48-hour replies, wrong items shipped, and missing orders with minimal accountability or resolution.
A notable segment of reviewers (29 percent) gave five-star ratings, suggesting some customers have had positive experiences, though their feedback is not detailed in recent reviews. The majority of one-star reviews indicate that shoppers do not recommend this brand, particularly when comparable alternatives are readily available.
Customer Reviews (24)
Sorted by: Most recentSophie R.Nov 7, 2022
The polishes are really nice, but the customer service is disappointing. I had concerns about how their gift vouchers work - they reduce costs instead of replacing payment, which I think is unfair and prevents you from getting free shipping deals. I emailed them twice about it with no response. When I posted a review explaining this, it was never published, even though my other positive reviews from that same day went through just fine. That feels pretty unethical to me.
Melissa F.Sep 2, 2022
The products themselves are pretty solid and I'd get them again, just not from their main site. I've ordered twice and both times I had to chase them down through email and social media after waiting weeks wondering where my stuff was. They do eventually respond but only after you keep pushing. There are tons of other brands with the same quality products, so save yourself the stress and shop somewhere else.
Jessica K.Aug 12, 2022
I picked up a duo and while the colors looked nice, I was let down by how this performed. With a base coat and two layers, it took forever to dry and stayed tacky for hours, then smudged right away. After two weeks it was basically unusable. For the price point, I expected way better.
Linda W.May 17, 2022
Had a great experience ordering online - it was simple and they had some solid deals. My package showed up in under 48 hours with their shipping partner, and since they're flexible with delivery windows, I could reschedule if needed. Everything arrived well protected and the whole process was smooth.
Nails Review FAQ
How is the average rating calculated?
The 2.4 rating is computed from all 24 customer reviews submitted for Nails products. Each review includes a star rating, and the average reflects the overall shopper experience. The rating distribution shows that 58 percent of reviews are one-star, 4 percent are two-star, 8 percent are three-star, 0 percent are four-star, and 29 percent are five-star.
What are shoppers' most common complaints about Nails products?
The most frequent complaint concerns nail polish application and durability. Multiple reviewers report uneven, patchy coverage, rapid chipping (within two to three days), and the need for multiple coats plus base and top coat to achieve acceptable results. Additionally, several customers mention the polish is difficult to remove and can stain skin and nails.
Are there complaints about Nails' customer service?
Yes. Several reviewers report poor customer service experiences, including unanswered emails, failure to respond within promised 48-hour timeframes, shipment errors (wrong shades or missing orders), and lack of follow-up when issues are escalated. Some customers report having to contact their bank to recover funds due to unresolved order problems.
Do shoppers recommend buying from Nails?
Based on recent reviews, the majority of shoppers do not recommend Nails. Most one-star reviews explicitly state they regret the purchase and suggest customers choose alternative brands. However, 29 percent of all reviews are five-star ratings, indicating some customers have had satisfactory experiences, though detailed positive feedback is limited in recent submissions.
How can I write a review for Nails on RetailCoupons.com?
You can submit a review after making a purchase from Nails. Your review helps other shoppers make informed decisions and allows RetailCoupons.com to maintain an accurate picture of customer experiences. Include details about product performance, application, wear time, and any customer service interactions to provide the most helpful feedback.