Nastygal is an online fashion retailer specializing in women's clothing, dresses, and faux leather apparel. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand the buying experience, including product quality, shipping performance, and customer service responsiveness.
Nastygal Reviews
3.5
19 reviews
What Shoppers Say About Nastygal
Created with AI, based on recent reviews
Nastygal has a polarized customer base, with 19 shoppers rating the store 3.5 out of 5. A significant portion of reviewers (63 percent) give five-star ratings, suggesting positive experiences with products and shopping. However, the remaining reviews reveal serious operational issues that heavily impact customer satisfaction. The most common complaints center on refund processing failures, with multiple shoppers reporting they never received refunds after returning items or waiting weeks beyond promised timelines. Several reviewers also experienced shipping delays lasting a month or longer with no tracking updates, and one customer described months of failed attempts to unsubscribe from the mailing list despite contacting customer support multiple times.
When problems do occur, Nastygal's customer service response has been consistently poor according to reviewers. Shoppers report difficulties reaching live support staff, receiving unhelpful automated responses, lack of documentation for refunds, and minimal communication from the company. These service failures appear to drive most of the negative ratings, with frustrated customers reporting they will not return and warning others to avoid the store. The disconnect between positive product ratings and negative service ratings suggests the core merchandise may meet expectations, but the company's backend operations and support infrastructure need significant improvement.
Customer Reviews (19)
Sorted by: Most recentDaniel C.Jun 14, 2024
Got an item with some damage on it. Andy from their team handled it super efficiently and I was happy with how they resolved it. Definitely would buy from them again.
Taylor H.May 2, 2024
Couldn't download my return label from the portal, but Harjan stepped in and got me the carrier code I needed to send back my items. Thanks!
Rachel M.Feb 12, 2024
Got a piece I absolutely adored, though it came with a small defect. I reached out to the team and heard back within minutes. John jumped on it right away and had everything sorted in less than 24 hours. Couldn't ask for better help!
Amanda J.Feb 1, 2024
Great speed and efficiency all around! Courtney did an amazing job helping me out and made the whole thing quick and easy. Really appreciate it!
Michelle D.Jan 1, 2024
Romneck was awesome at handling a broken item I received and got back to me super fast. Really impressed, especially since they helped me out on a holiday! Props to Nasty Gal!
Emily G.Dec 21, 2023
Nasty Gal's customer service has been great so far. My dress had a broken zipper. I sent them photos and a video of the problem, and they sent me a QR code to get a prepaid return label from the post office. Elaine was quick to send that over so I could get it taken care of.
Victoria L.Dec 11, 2023
Kimberly A is a fantastic staff member who answered my questions super fast and gave me really solid advice, even when it was late at night.
Nastygal Review FAQ
What is Nastygal's average rating and how many reviews does it have?
Nastygal is rated 3.5 out of 5 based on 19 customer reviews at RetailCoupons.com. The ratings are heavily divided, with 63 percent five-star reviews and 37 percent one-star reviews, resulting in a polarized customer experience.
What do shoppers praise about Nastygal?
A majority of five-star reviewers indicate satisfaction with the actual products ordered, including clothing fit and quality. These customers appear to complete successful purchases without major issues.
What are the main complaints about Nastygal?
The most frequent complaints involve refund processing delays and failures, with customers reporting they never received refunds after returning items or waited weeks beyond promised timelines. Other major issues include month-long shipping delays with no tracking updates, difficulty reaching customer support, unhelpful automated responses, and problems unsubscribing from the mailing list. Customers also report lack of documentation and follow-up from the company regarding refunds and order status.
Do customers recommend shopping at Nastygal?
Based on recent reviews, customers who experienced service or shipping problems strongly discourage shopping at Nastygal and state they will not return. Those satisfied with their purchases appear more likely to recommend it, but the high incidence of service failures makes the overall recommendation cautious at best.
How can I write a review of Nastygal on RetailCoupons.com?
You can submit your own Nastygal review on RetailCoupons.com by visiting the store page and following the review submission process. Share details about your experience with product quality, shipping speed, customer service, and whether you would shop there again to help other customers make informed decisions.
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