naturalizer.ca Reviews

The customer service team here isn't very welcoming or helpful. They make you pay $8 just to send something back, even if you're just requesting a different size. Then you're looking at waiting anywhere from two to three weeks just to see your refund. That kind of experience doesn't impress me at all. I can't suggest buying from this place based on what I've seen.

Heads up to anyone thinking about ordering here. They're online only and you'll be charged $8 if you need to return anything. Honestly, when basically every other company offers free returns, that's a pretty hard sell. But here's the real issue that's even worse. Right after I completed my purchase, a pop-up showed up talking about a $20 rebate on shipping, which made zero sense since shipping was already free. Since it's a big name brand, I figured it had to be legit. Big mistake. When I tried to learn more about this rebate, I got sucked into some kind of free shipping scam where they were about to start charging my credit card $25 a month indefinitely. I had to cancel my card completely. What a nightmare. Why would a legitimate company run something like that on their site? Seriously, steer clear of this place.

I placed an order with this company and immediately noticed something was wrong. My shipping confirmation showed it was going to an address in Ontario, but I live in Quebec and that's exactly where I had my account registered when I ordered. My first two attempts to call and fix it just got transferred around to the shipping company with no explanation. When I finally got through to someone, they said they couldn't change the shipping details. After I pushed for help, a manager looked at my account and agreed it clearly showed Quebec as my address, but insisted the package went to Ontario anyway. They told me I should just wait eleven more days before I could even file a claim for a lost package, and suggested I pay again and place another order in the meantime. Absolutely not. I need either a reship to my correct address in Quebec with faster shipping and confirmation I can track, or a full refund right now. I'm also concerned about whether my personal information is secure after this mess. This has been incredibly disappointing. This was my first order and will be my last unless they fix this problem right away. I'll update if things change.

The staff here is incredibly rude and unprofessional. I've never experienced this kind of disrespectful behavior from such an established brand before. Really disappointing.

I've had some truly frustrating experiences with this company's customer support. My first shoe order went great, so I ordered again expecting similar quality. The second pair fit terribly and felt way too tight. Trying to return them turned into a nightmare with tons of hoops to jump through. Nobody mentioned an $8 return fee upfront, and I found out they closed all their physical locations, which would've saved me so much hassle. When I called to figure out the return process, the person I talked to was short with me, unhelpful, and actually disconnected the call while we were discussing it. After shipping the shoes back, I kept waiting for my money to come back. Nothing happened until I called customer service myself to check on things. That phone call took 46 minutes on hold. Once I called them out, suddenly my refund appeared. The whole thing left me feeling really let down. I have no interest in ordering from them ever again.

These are my go-to boots for sure! I know they got rid of store returns, which would've been nice, but honestly I've never needed to send anything back. My everyday Chelsea boots have seriously held up. I wore those things for years and they stayed waterproof and strong the whole time. When they finally gave out after all that wear, I grabbed a different style and I'm loving them just as much. Plus their sandals look awesome and feel great on my feet. Really happy with what I've gotten from them.

Got my Blondo Samira boots delivered super fast back in August 2023, and they're absolutely stunning. The customer service team was really helpful and I even got some money off for ordering online. Really impressed overall and will definitely shop there again. I had been in their Ottawa location before, so when I tried ordering from their website, I wasn't sure how it'd go. But I was pleasantly surprised. The boots arrived at my door in great condition, the packaging was secure, everything got delivered without any hiccups, and the whole experience from start to finish was smooth. No issues with the boots themselves, the packing, the shipping, or how the team treated me. I'd recommend shopping with them.

I received boots that were clearly damaged and previously worn. When I asked about swapping them for a new pair, they flat out refused. They said I had to send them back and place a completely new order. Due to lockdown restrictions in my area, the shipping facility isn't letting people in to drop off parcels. I reached out to their team to explain my situation as politely as I could, and the representative literally hung up on me and said there was nothing they could help with. I was completely stunned by how poorly I was treated and the zero support they offered. Now I'm stuck with defective boots I spent good money on. I will absolutely not be ordering from them again.

Honestly, don't waste your time shopping here. I placed an order and had to sit around for seven days waiting. Then I got the email saying sorry, they actually don't have the inventory to fulfill my order and they cancelled everything. Super frustrating and a total waste of my time.