Nuuly is an online fashion rental and resale marketplace offering designer and contemporary clothing pieces. This page aggregates shopper ratings and reviews for Nuuly to help you understand what customers experience when ordering from the platform.
Nuuly Reviews
2.1
18 reviews
What Shoppers Say About Nuuly
Created with AI, based on recent reviews
Nuuly receives overwhelmingly negative feedback, with 18 shoppers rating the service 2.1 out of 5. The primary complaints center on poor item quality, with customers reporting received clothing that is damaged, pilled, faded, or drastically different from descriptions (such as unlisted polyester or incorrect sizing). A significant frustration is Nuuly's return policy and customer service, which shoppers describe as unresponsive and inflexible; reviewers report being denied refunds even when items arrived in unacceptable condition or did not match their advertised specifications. Additional issues include billing problems (double charges), missing inventory, and claims that the company alters product descriptions after purchase to avoid honoring complaints.
A small minority of shoppers report positive experiences with Nuuly's customer service team, noting that support staff occasionally accommodated requests like exchanging multiple items at once or applying promotional codes. However, even these satisfied customers acknowledge the clothing condition is visibly worn. The consensus among the majority of reviewers is that the service does not deliver acceptable value or product quality, and the company's unwillingness to stand behind its merchandise creates significant risk for buyers.
Customer Reviews (18)
Sorted by: Most recentThomas P.Sep 4, 2024
Placed my first order and it never showed up. Now the app is saying I returned everything and that I can get another box in a month. There's no phone line to call, just email support that takes forever. I've spent a hundred dollars and received absolutely nothing. Skip this company.
Sophia R.Jul 19, 2024
Had a great experience with my first shipment. Seven items went in my bag, five fit perfectly and two were off on the sizing. Nothing showed up damaged or overly worn. I was previously using a competitor and kept getting things in bad shape with way less to choose from. Making the switch over to this service permanently since my former one isn't cutting it.
Jennifer H.Jul 19, 2024
My initial order turned out great. I picked seven items and five of them fit like they should. The other two were too big and too small. Everything arrived in good condition without damage or excessive wear. I had been using another rental service and got two damaged items in my last order plus hardly any inventory to choose from. This switch to Nuuly is looking really promising, and I'm officially dumping my old service.
Lauren G.Jul 9, 2024
Total junk. The jacket had dirt all over the sleeves, pilling everywhere on the outside, and I couldn't even wear it.
Rebecca M.May 18, 2024
Honestly shocked by how many negative reviews are out there. I've placed two orders and both arrived super fast with clothes in great shape. The weird thing is I realized recently that they kept charging me even though I was certain I'd asked to cancel. Three months went by before I noticed. I called customer support right away. Even though it was Saturday, someone picked up the phone and refunded everything without any hassle or arguing. Maybe they've gotten better because of the complaints I've seen, but whatever the reason, they're handling things well now. Definitely planning to order again for my next occasion.
Monica L.Mar 21, 2024
The items showed up all wrinkled and dirty. Sent them back and had the same problem the second time.
Brian H.Oct 18, 2023
Been with this service just a couple of months and things have gone pretty well overall. In month one, my stuff got here crazy fast, within two days, and everything looked great, even one piece still had tags. This month my package got lost by the carrier, and while the support person took a while to respond, like over three hours in the chat, she was really fair about it. She processed a refund right away so I could immediately grab a new box without paying twice. She also threw in an extra free item for next month. My only real complaint is that the rental term feels off. You pay for a month but have to send stuff back by when it originally shipped, which means you basically lose a week of wearing time.
Rachel V.Oct 7, 2023
Had a really disappointing time with this service. I had carefully planned outfits for a work trip, which mattered because fashion is what I do. On the delivery day, I got an email saying they got my return back and confirmed it, but somehow they'd already shipped and then reshipped my order back to them in just one week. I kept asking for a full refund when all they initially offered was twenty-four dollars off a future purchase. Finally, after more back and forth, they did give me my money back and cancelled as I requested. The representative named Olivia was sympathetic and apologetic, which I appreciated, but it doesn't undo the frustration and failure on their end. Only use them if you've got time to deal with major mess-ups and you're not counting on the clothes for anything time-sensitive.
Nuuly Review FAQ
How is Nuuly's rating calculated?
Nuuly is rated 2.1 out of 5 based on 18 RetailCoupons.com shoppers' reviews. The rating reflects the average of all ratings submitted; currently, 67 percent of reviews are one star, 17 percent are five stars, 11 percent are four stars, 6 percent are two stars, and no reviews are three stars.
What do shoppers praise most about Nuuly?
Customers who left positive ratings cited responsive and accommodating customer service when contacted about issues, as well as attractive pricing on designer and contemporary clothing items. Some shoppers appreciated the ability to exchange multiple pieces and receive promotional code adjustments on reorders.
What are the most common complaints about Nuuly?
The most frequent complaints involve receiving clothing in unacceptable condition, including pilling, fading, damage, and soiling. Shoppers also report that items frequently arrive in significantly different condition than advertised (such as incorrect sizing or unlisted materials), that the return and refund policy is extremely restrictive, and that customer service often refuses claims or alters product descriptions after purchase to deny refunds. Billing issues and limited inventory selection are also mentioned.
Would shoppers recommend Nuuly?
Based on the review data, the vast majority of shoppers do not recommend Nuuly. With 67 percent one-star ratings, reviewers consistently advise others to avoid the platform, citing unacceptable product quality, poor return policies, and unresponsive customer service as deal-breakers.
How can I write a review of Nuuly on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers who have purchased from Nuuly. Visit the Nuuly review page and submit your rating (one to five stars) along with a detailed account of your experience, including information about product quality, shipping, customer service, and whether you would recommend the platform to others.
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