OAK + FORT Reviews

I wish I'd done more research before ordering from Oak and Fort. This shopping experience has been the worst I've had in years. The skort I received came with a large stain right on the waistband and visible dust. I sent them photos to show the damage, but they basically ignored what I was showing them and told me I'd have to pay to ship it back. It's completely wrong that they're making me cover return shipping when the item arrived defective in the first place.

I had a great experience at the Eaton's Centre location. Najwa really went above and beyond helping me. I came in thinking I wanted to swap my black sweater for a blue one, but she made sure to ask if I actually wanted the blue or if I was looking for black. Turned out I really did want the black, which wasn't in stock at the store that day. She ordered it from their warehouse for me. She was incredibly patient and really knew the products and what they offer.

I placed my order back in September and it's now January. Still no sweatshirt. Their customer service is completely useless with nothing but generic copy-paste emails. There's no way to actually talk to someone. The phone number listed on their site doesn't even work. This has been a total letdown. I wouldn't recommend ordering from them online. If you do manage to receive something, be prepared to wait forever. They have my money but I don't have my product.

I purchased three pieces for an upcoming event, but unfortunately the fabric triggered my allergies on all of them. I took them back to the store, only to be told that returns weren't allowed and I could only exchange. That meant spending over an hour searching through racks and trying things on. After finally finding something acceptable, I came up about 97 cents short. The staff member kept telling me to look around, but I couldn't find anything in that price range. What bothered me most was that there were socks sitting right on her counter that would've worked, but she never mentioned them. When I pointed this out, she responded pretty rudely and acted like I was wasting her time.

I spent $350 on clothes and have asked multiple times for a refund, but they keep saying they only do exchanges instead. Don't support this store if you value honesty. The company doesn't live up to what they claim. My order never even shipped in the first place.

Believe all the bad reviews about this company. Oak and Fort is going through financial trouble and shutting down store locations across the US. Returns are basically impossible and there are no genuine reviews on their site. Just don't shop here. I ordered three items for my daughter in another state and only two showed up on November 1st. Email is your only option to reach them since there's no working phone line and their chat feature never seems available. It took them over a week to respond and they kept asking me to send pictures of what? The item that wasn't included! I've had to dispute the charge with my credit card. I definitely won't be ordering from them again. After I complained, they eventually sent a form response claiming they had proof the missing item was in my package based on a system scan and weight verification, which makes no sense when I'm telling them it never arrived.

The delivery driver left my package at the wrong address, which I could see from the delivery photo they provided. I contacted Oak and Fort about it and they sent me to the shipping company. When I followed up, Oak and Fort basically dragged out an investigation for weeks before concluding they weren't responsible for replacing or refunding the item. They used the excuse that the courier said it was delivered, even though I showed them proof it went to the wrong place. I've never experienced such poor customer service and actually considered filing a complaint with the BBB.

My delivery included items with holes in them. I sent Oak and Fort photos showing the damage. When I asked for a refund, they told me I needed to retake the photos with better lighting and make sure the tags were still visible. This is ridiculous.

This was hands down my worst shopping experience ever. The company is being straight up deceptive about their online return policy. I feel like they flat out stole from me. I bought two trench coats at full price and used a 20% off promotion code at checkout. When they arrived, they were too big so I immediately emailed to start a return since I knew the window was only 21 days. After going back and forth multiple times, they told me the coats couldn't be returned because I used the discount code and that apparently makes them final sale. This is absolute nonsense. My receipt doesn't say final sale anywhere on it. I'm out $300 and completely furious about this sketchy policy.

Please read this carefully and stay away from Oak and Fort online. I received a jacket that had serious damage, either ink stains or mold on the white leather sections. Since there's no phone support, I emailed about getting a replacement. Turns out they don't actually do exchanges. Instead, they sent me photos to review and offered a 10% discount on a $151 jacket, which amounts to about $15. That's insulting. I decided to return it, but here's the kicker: you have to pay for return shipping yourself. From my location, that would run between $55 and $150 to their warehouse, or I could drive 3 hours to the nearest store. I should've checked their return policy more carefully. They need to seriously improve their product quality control and definitely should offer free returns if they're going to send out items in less than perfect condition. There are so many better brands out there with actual customer service.