OFRA Cosmetics specializes in makeup products including mascaras, liquid lipsticks, highlighters, and other cosmetic items sold directly through their website. This page shows what shoppers who have purchased from ofracosmetics.com report about their experience with products and service. Ratings here are based on verified customer reviews.
OFRA Cosmetics Reviews
2.1
14 reviews
What Shoppers Say About OFRA Cosmetics
Created with AI, based on recent reviews
OFRA Cosmetics has a sharply divided customer base. The small group of satisfied shoppers praise specific products, particularly the long-lasting liquid lipstick, which customers say genuinely stays put throughout the day without feeling dry or tacky. However, the overwhelming majority of reviews are negative, with shoppers complaining about product quality issues (clumpy mascara formula, chalky highlighters, overly drying lipsticks) and severely citing unresponsive customer service as a major problem. Multiple reviewers report waiting weeks without responses to support inquiries and describe staff as rude and dismissive, making returns and order resolution extremely difficult.
The brand's pricing is another friction point, with customers feeling the cost does not match the product quality they receive. While some individual products have loyal fans, the combination of inconsistent product performance, high prices, and poor customer support has left most reviewers with a strong negative impression and an unwillingness to purchase again.
Customer Reviews (14)
Sorted by: Most recentRachel T.Aug 21, 2019
The quality of their makeup and skincare is outstanding. I recently used their products at a wedding in Hawaii and was impressed by how well everything worked across different age groups and complexion types. Their Rodeo Glow line has me completely hooked. Keep up the excellent work, you guys are doing something really right.
Jennifer M.Jun 4, 2019
Ordered scavenger hunt gift cards and split them between myself and my daughters. Even though we each have separate accounts and my daughters are adults, the company cancelled all their orders because the packages were being delivered to my address. Apparently having multiple customers at the same household isn't allowed. The gift cards vanished and customer service refuses to help or explain what happened to them. This was our first and last experience with this company. My daughters won't be ordering either since they always ship to my house while they're away from home.
Fatima K.Nov 18, 2018
I'm a big fan of their products but unfortunately they don't ship to my location. Really wish they could expand their shipping options so I could place an order during the big sales events.
Brittany H.Jun 23, 2018
I ordered a mystery bag in June of last year and it was my first time buying from this brand. I was really let down when I opened it. Inside was a full size foundation in a shade way too dark for my skin tone. The dark purple lipstick they included was equally unusable. There was one small eyeshadow and one small highlighter, which basically made up the entire bag. When I reached out to complain, their response was basically that mystery bags are final sales with no exceptions. Not helpful at all.
OFRA Cosmetics Review FAQ
What is OFRA Cosmetics' average rating on RetailCoupons.com?
OFRA Cosmetics is rated 2.1 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 71 percent of reviews being one star and 29 percent being five stars, indicating sharply divided customer experiences.
What do shoppers praise about OFRA Cosmetics?
Customers who left positive reviews specifically commend the long-lasting liquid lipstick, noting that it stays in place throughout the day (even through eating and drinking) without leaving lips feeling dry or tacky. These satisfied shoppers mention owning multiple colors and having go-to shades they recommend.
What are the main complaints about OFRA Cosmetics?
Negative reviews center on three key issues: product performance (clumpy mascara formula, chalky highlighters, excessively drying lipsticks), customer service responsiveness (with multiple shoppers reporting two-week waits for support responses with no replies), and perceived overpricing relative to product quality. Several reviewers describe staff as rude and dismissive when attempting to resolve order and return issues.
Do shoppers recommend OFRA Cosmetics?
No. The majority of reviewers explicitly recommend shopping elsewhere. Those who gave five-star ratings are pleased with specific products, but one-star reviewers state they will not purchase from OFRA again due to poor customer service and inconsistent product quality.
How can I write a review of OFRA Cosmetics?
RetailCoupons.com publishes reviews from customers who have made purchases. Your review should describe your actual experience with products, shipping, customer service, or other aspects of shopping at ofracosmetics.com. Detailed reviews that explain what worked or didn't work (and why) tend to be most helpful to other shoppers.