Okabashi Brands specializes in casual sandals and flip flops, with styles like the Maui, Torino, and Breeze as customer favorites. This page aggregates shopper ratings and reviews to help you understand what customers experience when ordering from Okabashi. Read honest feedback on product quality, durability, comfort, customer service, and shipping reliability.
Okabashi Brands Reviews
3.0
9 reviews
What Shoppers Say About Okabashi Brands
Created with AI, based on recent reviews
Okabashi Brands elicits deeply polarized reactions from shoppers, with ratings split almost evenly between one star and five stars. Long-time loyal customers praise the durability and comfort of classic styles like the Maui and Torino, with some reporting decades of wear. However, recent purchasers express significant frustration with apparent quality decline, inconsistent sizing from year to year, unresponsive customer service, and shipping issues. Multiple reviewers note that newer products feel cheaper than older versions despite higher prices, and that the brand has made design changes that diminish the original appeal of signature models.
Customer service emerges as a critical pain point, with several shoppers unable to reach the company via email or phone regarding returns, shipping problems, or product concerns. Quality control issues including mismatched straps and inconsistent shoe dimensions across orders frustrate recent customers. The brand's inability to maintain consistent product specifications year over year, combined with apparent production changes, has caused some previously loyal customers to discontinue purchases.
Customer Reviews (9)
Sorted by: Most recentCameron S.Sep 2, 2025
Just tried to return some sandals because they weren't comfortable and weren't what I expected. The moment they came in, I tried them on and stuck them right back in the box. But good luck getting any help from their customer service team because it basically doesn't exist. Sent two different emails to the address on their website, tried calling too, and once they have your cash they just disappear!
Susan M.Jun 20, 2025
Nothing beats these flip flops, seriously! I've been wearing them for over two decades at this point. The customer service team is fantastic and really helpful. I've checked out plenty of other brands and none of them even come close to what these offer. Please stay in business forever!
Michelle P.May 6, 2025
Something's changed with this brand, maybe a new manufacturer or ownership situation. I've had the Maui style for six years and just got a new pair. The new ones cost more but feel cheaper, the straps don't match between shoes, and they're really flimsy. Used to have a red Okabashi label in the heel but now it's black instead. If you find the old version, go for that because the new stuff is pointless. The toe separator is terrible too and rubs between my toes constantly, making them unwearable. I'm fighting this charge with my bank.
Jessica L.May 3, 2025
The Breeze sandal I keep buying seems to run bigger and bigger every year. I ordered the same size small this year and it's practically a shoe boat next to the pair I got last year. Not worth the hassle of shipping it back, but this is year three of this happening so I'm done buying from them. It shouldn't be this hard to keep a simple sandal consistent.
Marcus T.Jan 15, 2025
I bought a pair of shoes on 12/2/2024 for $70.50 that never showed up. Got a shipping notification on 12/9/2024, but when I tracked the package after a couple weeks, it said the label was created but never actually scanned into the USPS system. I tried calling multiple times and sending emails, but nobody ever got back to me. Had no choice but to file a dispute through my payment provider. The customer service here is honestly awful. This feels like straight up theft.
David K.Mar 14, 2023
I've been a loyal Okabashi customer for the past three decades. The Torino is hands down my go-to choice when I'm outside, mainly because of that fantastic deep curve in the heel area. Unfortunately, they changed the design and now the heel is flat, chunky, and weighs more than before. I grabbed a couple of the new ones to test them out, but honestly they're uncomfortable and my heel starts bothering me after wearing them. I'm going to send back my old pair for recycling, and I'm also returning the new style since I can't wear them. It would mean a lot if you'd bring back that original deep heel design. I'd definitely buy them again. Thanks for listening.
Jennifer W.Aug 30, 2017
My first pair of Oka-B flats came in really quickly earlier this year. I'm hooked now and won't wear anything else. They're comfier, they last way longer, you can wash them, they're better for the environment, and they're made right here in America. Plus the color selection is incredible.
Patricia B.Dec 29, 2016
I absolutely adore these flip flops. I grabbed a pair at a drugstore in Hawaii back when my feet were killing me. I've gotten nine months of wear out of them before the part that goes between your toes finally snapped. I'm 65 years old and I take my word seriously. Lost the receipt somehow, but I still have the plastic hang tag. Would you be willing to send me a replacement? I really miss wearing them and I'm being straight with you about what happened. Thank you.
Okabashi Brands Review FAQ
How is Okabashi Brands rated on RetailCoupons.com?
Okabashi Brands is rated 3.0 out of 5 based on 9 customer reviews. The rating distribution is highly polarized, with 44 percent one star ratings and 44 percent five star ratings, indicating sharply divided customer experiences.
What do satisfied customers say about Okabashi?
Long-time customers report exceptional durability, with some owning the same styles for two to three decades. Reviewers consistently praise the comfort and supportive heel curve of classic models like the Maui and Torino. Several five star reviewers also mention positive experiences with customer service and note that Okabashi products outperform competing brands.
What are the main complaints about Okabashi?
Dissatisfied customers report unresponsive customer service, difficulty reaching the company by email or phone. Recent orders show inconsistent quality compared to older purchases, with newer sandals feeling cheaper despite higher prices. Recurring issues include sizing changes from year to year on the same style, mismatched straps between left and right shoes, and shipping problems where packages are labeled but never scanned into the carrier's system.
Have there been changes to Okabashi products?
Multiple reviewers note apparent changes to classic styles, including a shift from red to black heel labels, flatter and heavier heel design on the Torino, and what appears to be a new manufacturer or ownership situation. These changes have caused some long-time customers who previously repurchased regularly to stop buying.
Do Okabashi customers recommend the brand?
Recommendations are sharply divided. Long-time customers with older products strongly endorse the brand and its durability. However, recent customers experiencing quality decline, sizing inconsistency, and service issues do not recommend purchasing, and some have discontinued their loyalty after multiple years of problems.