Olive Garden is a casual Italian-American dining chain offering pasta, seafood, and entrees alongside unlimited soup, salad, and breadsticks. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what to expect from dining at Olive Garden locations.
Olive Garden Reviews
3.1
15 reviews
What Shoppers Say About Olive Garden
Created with AI, based on recent reviews
Olive Garden reviews are sharply divided, with 15 shoppers rating the restaurant at 3.1 out of 5. Positive reviewers praise the restaurant, though specific details of their compliments are limited in the available feedback. However, the majority of recent reviews highlight significant operational issues. Common complaints include poor service standards (long waits without acknowledgment, inattentive staff), cleanliness concerns, order accuracy problems, and management responsiveness. Several reviewers report feeling disrespected by staff, whether through perceived indifference or disputes over company policies.
Service quality appears inconsistent and unpredictable. Reviewers describe instances where restaurants were not busy yet still failed to provide basic table service like water or greetings. Some customers note that staff were visibly present but did not attend to tables, and management responses to complaints have been perceived as insufficient. One recurring theme involves frustration with corporate policies rather than individual staff members, suggesting systemic issues beyond the control of frontline workers. The lack of follow-up on formal complaints filed with corporate has also been noted as problematic.
Customer Reviews (15)
Sorted by: Most recentDennis R.May 2, 2022
Brought a group of six to our local location and had outstanding service. Our server Lynsey S. went above and beyond and made the whole experience five star. We'll definitely be back soon. Thanks for everything!
Samuel D.Jul 24, 2021
Wanted to give a big shout out to the manager and entire team at a local location. Our group of seven stopped by for lunch and had an exceptional experience. The food was delicious and wonderfully prepared. Every staff member was professional, attentive, and genuinely caring to us and all the other guests. The team showed outstanding communication skills and clearly takes pride in their work. We truly appreciated everyone's effort and hope you all have a fantastic day!
Marcus T.Jun 23, 2021
Had an amazing experience at an Olive Garden location. My server greeted me with such enthusiasm, calling me 'bestie,' and when I was leaving, he said goodbye the same way. It was such a fun and memorable moment at a restaurant. That waiter made my day!
Jessica H.Nov 13, 2019
My family and I had an amazing lunch here. It's now my favorite restaurant to visit!
Olive Garden Review FAQ
How is Olive Garden's rating calculated?
The 3.1 rating is an average of all customer reviews submitted to RetailCoupons.com. Each shopper rates their experience on a scale of 1 to 5 stars, and the resulting average reflects the collective feedback from 15 reviewers.
What do customers praise about Olive Garden?
While recent reviews are predominantly focused on service failures, some shoppers indicate they have had multiple visits to Olive Garden, suggesting that positive experiences do occur. However, specific details about what customers appreciate are limited in the available feedback.
What are the most common complaints?
Reviewers most frequently report poor service (long waits without staff acknowledgment, no water or greetings), cleanliness issues, incorrect orders, and perceived indifference from staff even when restaurants are not busy. Some customers also express dissatisfaction with management responsiveness to complaints and corporate follow-up.
Do customers recommend Olive Garden?
Reviews are mixed. While some customers mention returning multiple times, recent feedback suggests they encountered their worst experiences on recent visits. The divided rating distribution (47 percent five-star versus 40 percent one-star) indicates highly variable experiences between visits and locations.
How can I write a review of Olive Garden on RetailCoupons.com?
After dining at Olive Garden, visit RetailCoupons.com and submit your rating and review. Share specific details about your experience including service quality, food quality, cleanliness, and staff interactions. Your honest feedback helps other shoppers make informed decisions and provides valuable insights to the restaurant.
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