Omni Hotels operates an upscale hotel chain with properties across the United States. This page aggregates shopper ratings and reviews to help travelers understand guest experiences at Omni locations. Read verified feedback below to learn what guests say about service quality, amenities, value, and overall stays.
Omni Hotels Reviews
1.8
5 reviews
What Shoppers Say About Omni Hotels
Created with AI, based on recent reviews
Omni Hotels is rated 1.8 out of 5 by 5 shoppers, with the majority of recent reviews expressing significant dissatisfaction. Common complaints center on service failures, including staff not responding to in-room requests in a timely manner, overbooking and room assignment errors that left guests without accommodations despite advance payment, unresponsiveness to customer feedback about pricing concerns, and reports of declining property conditions at certain locations. One reviewer noted steep spa pricing compared to competitors. A positive review highlighted good pool facilities and attentive staff at one property.
The rating distribution reveals a highly polarized experience, with 80 percent of recent reviewers giving one star and 20 percent giving five stars, indicating inconsistent service quality across or within the Omni hotel chain. While one guest reported a pleasant stay with nice amenities and good staff treatment, the preponderance of one-star reviews suggests operational and customer service issues that merit attention. Recurring themes in negative feedback include unmet expectations relative to pricing and advance booking guarantees.
Customer Reviews (5)
Sorted by: Most recentDavid S.Feb 6, 2026
Requested a corkscrew be brought to my room but after waiting 25 minutes nobody showed up. Went back down and asked again at the desk. Got back to the room and waited another 20 minutes with still no sign of anyone. Then I got a call saying they'd delivered it but to the wrong room. Ended up just going to the bar downstairs to get my bottle opened instead.
James T.Oct 3, 2025
Had a wonderful stay at the Omni Louisville. The pool area was really nice and the staff treated us great.
Robert K.May 8, 2025
Hate writing negative reviews about Omni since we've loved staying here for years, but the Royal Orleans location in New Orleans has really gone downhill. Last year we got the penthouse suite and it wasn't what we expected. The furniture looked worn out, and for what we paid for a week stay, my partner left very unhappy. Plus a door near the pool kept slamming starting at 5am every single morning, waking us up. I complained multiple times and was told someone would fix it, but nothing happened. This year we came back hoping things had improved, but the pool area is much worse now with no umbrellas or enough chairs. The worst part was when I got in the pool and slipped badly, banging my knee and hitting my back hard on the stairs. The water looked green and covered in slimy algae. I called maintenance and the front desk but nothing was done about the condition. Really disappointed since the pool used to be one of my favorite reasons to stay there.
Patricia M.Oct 7, 2023
Sent feedback to management about concerns with the spa pricing but never received a response. Really frustrated that the hotel doesn't seem to value customer input. My main issue is the massage fee of $185 for just 50 minutes when the treatment itself was pretty standard. That price seems way too high compared to other places charging around $80 for similar services. Since paying guests can use all the hotel's amenities, I'm wondering if those rates are competitive when you look at what other chains are offering. The massage area itself looked pretty average, which didn't help the experience feel special given what I paid. I expected to walk away impressed but honestly didn't get that wow factor. To be clear, the staff wasn't the problem here, it's really about the hotel chain's pricing decisions. Would be helpful if the hotel asked guests whether they felt like they got their money's worth at the spa.
Jennifer B.Jan 31, 2023
Company made a corporate booking for our group of rooms but when I arrived to check in they told me there was nothing available. I'd already worked a super long shift and found myself sitting in the lobby for hours waiting for housekeeping to clean a room I'd already paid for and had reserved. Apparently they gave my room away to someone else. Can't believe how they handled this situation.
Omni Hotels Review FAQ
How is Omni Hotels' rating calculated?
The 1.8 out of 5 rating is based on 5 verified guest reviews. Each review contributes equally to the final rating, regardless of review length or depth. The rating reflects the average of all scores submitted by guests who have stayed at Omni properties.
What do guests praise most about Omni Hotels?
Positive reviews highlight pleasant pool areas, attentive and friendly staff, and overall good guest treatment at certain properties. Guests who had positive experiences noted that these amenities and service elements contributed to a wonderful stay.
What are the main complaints about Omni Hotels?
The most frequent complaints involve service responsiveness (staff delays in fulfilling in-room requests), booking and check-in problems (rooms given away despite advance reservations and payment), lack of management responsiveness to customer feedback, pricing concerns about amenities like spa services, and reports of worn or aging furnishings at certain locations.
Do guests recommend staying at Omni Hotels?
Recent reviews are mixed. While one guest reported a wonderful experience, the majority of recent reviewers express frustration with operational failures and service issues. The polarized rating distribution suggests experiences vary significantly by property and circumstances. Potential guests should research specific Omni locations carefully.
How can I write a review of Omni Hotels on RetailCoupons.com?
Guests who have booked and stayed at an Omni property can submit a review detailing their experience with service, amenities, cleanliness, value, and overall satisfaction. Reviews should be factual and specific, referencing particular locations or incidents to help other travelers make informed decisions.