O'Reilly Auto is a major automotive parts and accessories retailer offering batteries, oil, filters, and other maintenance and repair items for vehicles. This page aggregates customer reviews and ratings for O'Reilly Auto to help shoppers understand what to expect regarding product quality, service, and store conditions based on real purchase experiences.
Oreillyauto Reviews
2.9
15 reviews
What Shoppers Say About Oreillyauto
Created with AI, based on recent reviews
O'Reilly Auto shoppers report a stark divide in experiences. Positive reviews consistently praise individual employees and locations for exceptional customer service, product knowledge, and willingness to go above and beyond, with shoppers highlighting fast service and professional assistance with vehicle maintenance and part selection. However, negative reviews cite serious concerns including poor product quality (defective compressors and calipers requiring replacements), unsafe store conditions (unmarked leaky oil, hazardous stock piles), lack of staff availability, and unprofessional management conduct at some locations.
The 15 reviews on RetailCoupons.com show 2.9 out of 5 stars, reflecting a polarized rating distribution where roughly half of shoppers gave one star and half gave five stars. The variation suggests that customer experience depends heavily on which location is visited and which staff members are encountered, with product reliability and store maintenance appearing to be recurring pain points for dissatisfied customers.
Customer Reviews (15)
Sorted by: Most recentAngela B.Sep 2, 2024
I want to give a shout out to Keanna at the Yazoo location. She was really helpful and handled my situation with kindness and patience. Much appreciated!
Patricia L.Jul 21, 2024
Really impressed with the staff at this location in California. I bought replacement bulbs for my back turn signal but when my family member tried to install them, they couldn't locate where the old bulb even was. I went back to the store and the team there fixed it in just three minutes without complaining. They were extremely pleasant and helpful. The other store nearby has also been consistently great over the years. Highly recommend both locations.
Raymond S.Nov 30, 2023
I went into the location on that date in November. The guy unlocked the door right as I got there and I said hello. He didn't respond. In fact, he barely said anything the entire time I was there. He just stood behind the counter staring at me. I walked up and stood there waiting. He just kept looking without saying a word. When I started asking what I was looking for, I just gave up. It wasn't worth the hassle. Went to a competitor instead and got fantastic service.
Christopher M.Oct 4, 2023
Alberto at one location wasn't honest about what he was selling, but Jose at the other store was incredible. He actually looked out for me and went way above and beyond to help me out. That guy's a real hero and exactly the kind of employee every store needs.
Edward T.Jan 28, 2023
I ordered brake fluid from O'Reilly specifically because their website said it would be delivered to the store by 3:30 the next day and I needed it for a job I was working on. I showed up at 6pm the following day and they didn't have my order. They asked me to wait another day, and when they called the next morning, they told me they couldn't fulfill what I'd already paid for. Now they wanted an extra ten bucks for shipping and were talking about a special order. I cancelled the whole thing. Their advertising promised something they couldn't deliver on and it cost me time on my project. Not going back.
Oreillyauto Review FAQ
How is the 2.9 out of 5 rating calculated?
The rating is the average of all customer reviews submitted to RetailCoupons.com. With 15 total reviews, roughly 53 percent are one-star ratings and 47 percent are five-star ratings, with no middle-range reviews, creating the polarized average.
What do shoppers praise most about O'Reilly Auto?
Customers consistently highlight knowledgeable and helpful staff members who provide fast, professional service and go the extra mile to assist customers. Positive reviews mention quick battery testing and replacement, expert guidance on part selection for non-mechanical customers, and team members who stay positive and attentive even during busy times.
What complaints appear most often in negative reviews?
The main complaints involve defective parts (particularly compressors and calipers that fail shortly after installation), unsafe store conditions (unmarked leaky oil and hazardously stacked stock), insufficient staffing on the sales floor, and unprofessional management behavior. Some shoppers report needing multiple replacements before switching to genuine parts.
Do shoppers recommend O'Reilly Auto?
Recommendations depend on location and circumstance. Five-star reviewers strongly endorse specific O'Reilly locations and staff members for their expertise and service. One-star reviewers do not recommend the store due to product quality issues and operational concerns, though some note they use O'Reilly for specific services like battery testing at trusted locations.
How can I write a review of O'Reilly Auto?
To submit your own review on RetailCoupons.com, visit the O'Reilly Auto store page and click the review submission option. Share your honest experience including product quality, staff helpfulness, store conditions, and whether you would return. Detailed reviews that mention specific locations or staff members help other shoppers make informed decisions.