Oribe is a luxury hair care brand offering shampoos, conditioners, styling products, and scalp treatments sold directly through oribe.com and retail locations. This page aggregates customer reviews and ratings for the Oribe website shopping experience, helping shoppers understand both product quality and the direct-purchase process before buying online.
Oribe Reviews
2.1
8 reviews
What Shoppers Say About Oribe
Created with AI, based on recent reviews
Oribe's website and customer service receive substantial criticism from shoppers. The most common complaints involve shipping issues (incorrect address handling, packages being returned), unresponsive customer support across multiple contact attempts, and a reluctance to stand behind products with defects or quality concerns. Several reviewers reported difficulty getting refunds, replacements, or even basic responses to emails. Additionally, one shopper noted price increases and package size reductions on the moisturizing cream, raising concerns about value. A minority of shoppers who purchase in-store report satisfaction with the products themselves, particularly praising the Gold Lust line for its effects on hair health and appearance.
The stark divide in ratings reflects a disconnect between product quality and the direct-to-consumer experience. Those buying through retail locations avoid the fulfillment and support issues entirely and speak positively about product performance. However, website purchases appear fraught with logistical and service failures that leave customers frustrated, uncompensated, and with little recourse. The consistently poor communication and lack of accountability for defective items stand out as the primary drivers of negative sentiment.
Customer Reviews (8)
Sorted by: Most recentRachel M.Feb 3, 2026
I ordered straight from their website and the package got sent back with a message saying the address didn't exist, even though my address was totally correct. Customer service just kept apologizing without actually doing anything. They told me I'd have to wait for my money back and place a whole new order myself. They didn't offer any real help like resending the order for me or setting up a replacement. For a brand charging luxury prices, I expected actual solutions and customer care, not just excuses and putting all the burden back on me. This wasn't the high-end service I thought Oribe was supposed to provide.
Amanda H.Jan 22, 2026
They really don't back up their products. I spent fifty bucks on a mousse that basically turned into water, and since there's no date stamp on the bottom, they refused to do anything about it. I went back and forth with their support team and they wanted proof, so I sent them both photos and videos. I even offered to help them figure out if it was a batch problem. They didn't even throw in a discount for my trouble. I've got like seven different bottles of their stuff that I'm happy with, but this experience made me lose faith. I can't support a company that doesn't value their customers' time or care when their products don't work right.
Jennifer W.Oct 28, 2025
I absolutely love their products. I shop in stores so I haven't had any issues with shipping or dealing with returns. Their gold lust line is seriously fantastic. Since I wear extensions, it's perfect for my needs, giving my hair tons of shine, smoothness, and hydration while smelling incredible. The scalp treatment is unbeatable too, especially when the weather gets dry and my scalp gets irritated. Just apply it before bed and wake up to super clean looking hair. Yeah it costs a lot, but it's worth every penny.
Robert J.Mar 7, 2024
I wish I'd checked reviews here first before buying. The product itself got good feedback elsewhere, so I figured I'd splurge. I thought Klarna was an option for payment, but after I already bought it I emailed asking about it and got no response. Then I emailed again asking if I could return it, still nothing. So here I am stuck waiting until my next paycheck. I'm definitely not ordering from them again.
David K.May 10, 2023
A year ago I thought their moisturizing cream was pretty good, just pricey. But then they pulled something shady. They jacked up the price twice in the last year AND quietly shrunk the bottle from 150 ml down to 145 ml. At $82 now, it feels like a total ripoff considering they're probably making way more profit anyway. The brand lost me. I'm not buying from them again.
Marcus T.Mar 1, 2021
Two orders, one worked out fine but the other arrived defective. I've tried reaching out to Oribe about getting a replacement multiple times through email, but they won't respond to me at all. Because I have a speech disorder, phone calls are really difficult and stressful for me, which is why I've relied on email. I've sent over 5 messages and gotten nothing back. It's shocking and hurtful to be completely shut out like this. How does a company just ghost a customer who received broken merchandise? This is really unprofessional behavior. I plan to tell everyone I know about what happened here. I'm disappointed because they charge premium prices but their customer service is anything but premium. If something goes wrong with your purchase, don't expect them to help you out.
Tony C.Sep 28, 2020
Yes it's pricey, but honestly it delivers. Even the owner at my salon commented on how great my hair smelled.
Susan B.Sep 9, 2020
My first order took two weeks to get back to me, and it turned out the package had been returned to sender. Customer support did reach out fairly quickly to explain what happened and asked whether I wanted a refund or a reshipment. I told them to just refund me since I'd already bought something else instead. Then three days later the product showed up at my door, but there was no refund. I asked them to send a return label since I shouldn't have to pay to ship items back, and now they've stopped answering my messages. It's frustrating.
Oribe Review FAQ
What is Oribe's overall rating on RetailCoupons.com?
Oribe is rated 2.1 out of 5 based on 8 customer reviews on RetailCoupons.com. The ratings are heavily weighted toward one-star reviews, reflecting significant dissatisfaction with the website and customer service experience.
What do customers praise about Oribe?
Customers who have purchased Oribe products in physical retail stores report strong satisfaction with product performance, particularly the Gold Lust line. Reviewers highlight the products' ability to provide shine, smoothness, hydration, and pleasant fragrance, and note their effectiveness for specific needs like hair extensions and scalp health.
What are the most common complaints about ordering from Oribe.com?
The primary complaints involve shipping failures (packages returned due to address issues, defective items arriving), unresponsive customer service via email, refusal to replace or refund defective products without proof, long wait times for resolution, and lack of support for alternative payment and return inquiries. Several customers reported sending multiple emails with no response.
Do customers recommend buying directly from Oribe's website?
Based on available reviews, customers do not recommend purchasing from oribe.com due to fulfillment and support issues. However, those who have purchased the same products in retail stores express satisfaction with the products themselves, suggesting the brand's quality is undermined by its online shopping experience.
Are there concerns about Oribe's pricing and packaging?
One long-term customer reported that Oribe increased the moisturizing cream's price twice within a year while simultaneously reducing the bottle size from 150 ml to 145 ml, resulting in a current price of $82. This customer felt the changes represented poor value and indicated they would not purchase from the brand again.