Origins Reviews

Awful customer service. When I followed up on an order that hadn't shipped, I got defensive responses, zero apology, and no sympathy whatsoever. Very let down by the experience.

I scheduled a facial appointment and got an email back saying they had to cancel all facial treatments due to government health guidance and the need for face coverings. Except there aren't actually any restrictions in place. UPDATE: I replied to them asking about it. They sent something back, I responded again, and I haven't heard from them since.

Based on all these reviews, this company is shocking. They took over 175 pounds from my account, claimed the order was lost, never processed it, and I'm still waiting for the refund. They keep sending emails that don't accomplish anything but talk about how much they care. Basically they've stolen my money and now they're telling me to contact my bank instead of just refunding me. Do not use this company. Find somewhere else. They cannot be trusted.

Still waiting on products I ordered back in late November. Called them more than a week ago and they said they'd speed things up, but nothing's changed. This has never been an issue before with their online ordering. Where's my stuff? The tracking's been stuck saying it's been in transit since early December. These items were supposed to be holiday gifts.

This company is straight up dishonest. Their rewards points program is basically a scam. They push you to spend money to reach higher loyalty tiers and rack up rewards points, but when you actually want to use those points to get something, suddenly everything's out of stock. I had over 500 points saved up. The website wouldn't let me redeem for the item I wanted, so I tried every other option on the rewards list. Nothing worked. The system kept saying I didn't qualify for those items. The first rep claimed the first item was out of stock and said I could pick anything else. That was a lie. Every item I tried to choose resulted in a message saying it was unavailable. They wouldn't even let me use a simple 20 dollar coupon. I think what's happening is they're struggling financially and deliberately locking customers out of redemptions to keep the profits. It's a shame because this used to be a company with standards, but now it feels like a straight-up scam.

The skincare itself is pretty solid, but their direct ordering experience? Not worth it. Their customer service leaves a lot to be desired. You're better off grabbing their products elsewhere. Definitely won't be ordering straight from them again.

Their customer service is terrible. I bought something months back and it said backorder. Called them today and the rep casually mentioned my order was cancelled. No email notification, nothing. I asked if the product was still on backorder and the rep said nope, it's available now. The hold times are ridiculous. Their products are solid but I'm seriously considering switching to another brand at this point.

The product quality is really good and there are plenty of discounts available. The only downside is the shipping takes longer than expected. Took about five days after I placed my order for it to ship out.

Never got my package even though the delivery company claims they dropped it off. I was sitting right at the front porch the whole time watching. It never showed up. I've spent hours contacting them through phone and live chat with absolutely nothing resolved. Not doing business with them again.

Ordered a product and then had to constantly bug them for updates. After more than two weeks they finally told me the item wasn't actually in stock when I purchased it and they'd issued a refund since it didn't happen automatically. Businesses need to be way more careful about selling items that are low or unavailable. This company seems to count on people not asking for refunds so they can keep the money. I'd skip shopping here. I'm not upset about it, they're just genuinely not good at what they do based on my experience. Really poor service overall.