Origins sells skincare, fragrance, and beauty products online at origins.com. This page features shopper ratings and reviews to help you understand what buyers say about their experience ordering from Origins, including feedback on product quality, customer service, and shipping.
Origins Reviews
1.6
24 reviews
What Shoppers Say About Origins
Created with AI, based on recent reviews
Origins is rated 1.6 out of 5 by 24 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaint across reviews centers on customer service failures: long wait times, dismissive representatives, difficulty reaching support, unresolved billing issues, and instances of shoppers being hung up on. Additional concerns include misleading promotional advertising (bonus gifts that are not honored when discounts apply), address change errors during checkout, unshipped orders without confirmation, and billing discrepancies where customers report being charged for orders they did not place or did not receive.
A small minority of reviewers acknowledge appreciation for the actual skincare products themselves, suggesting the issue lies primarily with operational and customer service processes rather than product quality. However, even those who value the products express frustration severe enough to consider discontinuing purchases. The common thread in negative feedback is a perception that Origins (now owned by Estée Lauder) has deprioritized customer support, leaving shoppers without reliable avenues for resolution when problems occur.
Customer Reviews (24)
Sorted by: Most recentLisa V.Jun 23, 2021
UPDATE: After going back and forth with their escalation team for a long time, I finally got a refund. The escalation team was actually helpful and responsive to my complaint and provided a real solution. Appreciate that. ORIGINAL: Origins handled this really unprofessionally and it felt kind of fraudulent. I ordered a bundle with seven items. Seven days later I received it but only got four actual products and three ingredient lists instead of the other three items. Called, chatted, emailed. They promised to send a replacement bundle. Five days go by and nothing shipped. Called again and they said it hadn't even been dispatched yet. If I hadn't asked for tracking details they would've just forgotten about it completely and I'd never get the replacement. By taking people's money and not sending products, Origins basically steals from customers. It's fraud and super deceptive. The whole process was unprofessional and unacceptable.
Jessica K.Mar 23, 2021
The customer service here is a nightmare. I needed to cancel an order and there's no way to do it through the website. Had to call their support team. Started early in the morning and ended up making four separate calls because each representative would say they'd handle it, then nothing would happen. Nobody seemed to understand why the previous reps didn't actually cancel anything. Just a terrible experience overall. Stay away and protect your wallet.
Jennifer C.May 2, 2018
Great stuff and it arrived incredibly quickly. Really impressed with how fast the shipping was.
Origins Review FAQ
What is Origins' average rating and how is it calculated?
Origins is rated 1.6 out of 5 stars based on 24 shopper reviews on RetailCoupons.com. The rating is calculated from all submitted reviews, with the distribution showing that 79 percent are one-star reviews.
What do shoppers praise most about Origins?
Some reviewers report satisfaction with the quality and effectiveness of Origins skincare products themselves. However, positive product feedback is significantly outweighed by complaints about other aspects of the shopping experience.
What are the most common complaints about Origins?
Shoppers repeatedly report poor customer service including long wait times, difficulty reaching representatives, dismissive staff, and unresolved support requests. Other frequent complaints include misleading promotional advertising, billing errors, address change failures during checkout, and unshipped orders without confirmation emails.
Do shoppers recommend buying from Origins?
Most recent reviewers advise against purchasing from Origins due to customer service issues. Even those who appreciate the products express concern that service problems are severe enough to outweigh product quality.
How can I write a review of Origins on RetailCoupons.com?
To submit your own review, visit the Origins store page on RetailCoupons.com and click the review submission option. Share your rating (1 to 5 stars) and describe your experience with products, customer service, shipping, and overall satisfaction to help other shoppers make informed decisions.
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