Pacifica is a beauty and skincare brand offering natural formulations including cleansers, serums, fragrances, and baby care lines. This RetailCoupons.com page aggregates shopper ratings and reviews to help you understand what customers experience when purchasing from Pacifica Beauty.
Pacifica Reviews
2.2
24 reviews
What Shoppers Say About Pacifica
Created with AI, based on recent reviews
Pacifica receives sharply divided feedback, with shoppers either highly satisfied or significantly disappointed. Positive reviewers consistently praise the quality of skincare and beauty products, noting beautiful packaging, reasonable pricing compared to competitors, and quick delivery. However, the majority of reviews highlight serious concerns: many customers report unresponsive or unhelpful customer service, particularly regarding defective products or order issues, with some waiting weeks for responses. Additional complaints include high shipping costs relative to product prices, a high minimum order threshold for free shipping perceived as exploitative, and ingredient choices like excessive sugar in some products.
The stark contrast in ratings suggests Pacifica's inconsistency extends beyond products to customer service and fulfillment. While satisfied customers appreciate the formulations and value proposition, dissatisfied customers encounter frustrating barriers when problems arise, such as strict return windows and difficulty combining orders. Several reviewers indicated they switched to or away from the brand based on these service experiences rather than product quality alone.
Customer Reviews (24)
Sorted by: Most recentRebecca O.Jul 5, 2023
I bought their underarm deodorant wipes and they were pretty bad. I paid nine dollars for them to basically dry up and become unusable.
Jessica M.Jun 8, 2023
My shipment got lost by the carrier and this company absolutely refused to help me out. I'm stuck paying off a payment plan for something I never received, and they keep telling me to wait weeks while the shipping company updates their system. No willingness to work with me on this at all. I've reached out multiple times and they won't escalate or take any real action. Really frustrated with how this was handled.
Marcus J.May 21, 2023
This is hands down the worst customer service experience I've ever had. My order showed up damaged and the box was completely soaked. The delivery person sent it back, and I never got my money back. I've been trying to contact them for three months without any real help. One customer service person did confirm they received the damaged items at their warehouse, but that was a three hundred dollar order and I still have nothing.
Lisa H.Mar 15, 2023
I absolutely love their skincare line and body wash products. I've been using them regularly for almost a year and they don't irritate my skin at all. The scents are nice and subtle - not overpowering. Plus I really appreciate that everything is vegan and cruelty-free. I'm completely committed to using these products going forward. I've got most of the vegan collagen collection and I'm always buying more as they release new items. I also have to mention that I'm a huge fan of their rewards program too!
Michelle T.Feb 15, 2023
I had a really bad reaction to these beauty products. My face developed large red patches that were uncomfortable. On top of that, the packaging isn't great and the liquid formulas are so thick they won't dispense through the pump properly. I've had to remove the pump and use cotton swabs to get the product out.
Patricia N.Mar 27, 2022
My spouse and I have spent over a thousand dollars buying Pacifica products since mid-2020. I switched to them for health reasons because they're completely vegan, but my latest order has really made me reconsider this choice. I ordered new sunscreen to replace my current bottle that expires soon. For health reasons I need to wear sunscreen daily when outside, so I wanted to get ahead of the summer season. When my order arrived I checked the expiration date and found it also expires in May, same as what I already have. That means the sunscreen will expire in just two months before I even get to use it, making the protective ingredients ineffective. I contacted customer service and they basically said it should be fine with one month of shelf life left and refused to do anything about it. My attempt to be proactive ended up wasting my money. I'm really upset about how they handled this.
Christopher H.Jan 31, 2022
The products are genuinely good but their customer service is really disappointing. They don't give full refunds on orders. My shipment took a whole month to process and then never even made it to my house. They gave me a partial refund and somehow expected me to pay for return shipping on a package I never received. This company is basically a scam despite selling quality items. If you order from them and something goes wrong, be prepared - they'll keep part of your money and charge you for shipping costs even though you never got your order.
Lauren E.Jan 30, 2022
I got the deodorant bundle and it caused darkening under my arms. I left a review about this on their site but they never published it. I do really like their vegan skincare bundle, but it seems like they're being selective about which reviews show up. They should be more transparent about their review process.
Grace L.Feb 9, 2021
Affordable vegan skincare that I actually love! This brand offers such a good selection of skincare products to choose from. I've had really good results with their serums and cleansers. It means a lot to me that they don't exploit animals, and I truly value that. I make it a point to only buy from companies that are vegan.
Nicole W.Feb 9, 2021
Great affordable skincare options that are vegan! I really enjoy how many different skincare products this brand offers. The serums and face washes I've tried work wonderfully. I'm so glad this company refuses to use animal products, and I really respect that commitment. I only want to support brands that don't use animals.
Pacifica Review FAQ
What is Pacifica's average rating on RetailCoupons.com?
Pacifica is rated 2.2 out of 5 based on 24 customer reviews. The ratings are highly polarized, with 63 percent one-star reviews and 25 percent five-star reviews, indicating significantly divided customer experiences.
What do satisfied customers praise about Pacifica?
Shoppers who rate Pacifica highly consistently mention product quality and formulations, attractive packaging, competitive pricing compared to similar brands, and fast delivery times. Several reviewers noted they switched from more expensive competitors after comparing ingredient lists.
What are the most common complaints about Pacifica?
Recurring complaints center on customer service responsiveness and helpfulness, particularly when handling defective products or order issues. Other frequent concerns include perceived overpricing on fragrances, high shipping costs that make small orders expensive, and a high minimum order threshold for free shipping. Some customers also report issues with order processing and combining separate orders.
Do customers recommend Pacifica?
Recommendations depend heavily on individual experience. Five-star reviewers strongly recommend Pacifica for product quality and value. However, one-star reviewers generally do not recommend the brand due to customer service failures, return policies they view as unfair, and frustration with ordering procedures.
How can I write a review of Pacifica on RetailCoupons.com?
After making a purchase from Pacifica, you can submit a review on RetailCoupons.com describing your experience with product quality, pricing, shipping, customer service, and any other relevant factors. Honest feedback about both positive aspects and concerns helps other shoppers make informed decisions.