Readdle develops PDF Expert, a desktop and mobile application for PDF editing, annotation, and document management. This page aggregates customer ratings and reviews to help you understand shoppers' real experiences with the software's functionality, billing practices, and customer service.
Readdle Reviews
1.9
14 reviews
What Shoppers Say About Readdle
Created with AI, based on recent reviews
Readdle's PDF Expert receives predominantly negative feedback, with 14 shoppers rating it 1.9 out of 5. The most serious complaints center on billing practices, including unauthorized subscription charges that continued after cancellation, unexpected annual fees applied without clear consent, and customers reporting they had to block charges through their banks. Additionally, users who purchased lifetime licenses report frustration with feature restrictions following a new authentication system rollout, lack of guidance on license transfers when changing computers, and poor or nonexistent customer support responses to inquiries.
A small number of users report positive experiences with the software's core PDF functionality, describing it as reliable for essential tasks like page rearrangement, markup, text insertion, and document editing over extended periods. However, these positive reviews are significantly outweighed by reports of app malfunctions in 2024, unclear licensing terms, and what users perceive as a shift toward monetizing previously included features.
Customer Reviews (14)
Sorted by: Most recentSarah M.Jan 9, 2022
The design of this site and app looks really polished and appealing. I can handle the everyday PDF tasks I need just fine with it. However, some of the more sophisticated tools like OCR functionality aren't included.
Patricia G.Feb 20, 2021
The scanning component of this software is terrible. It keeps crashing constantly. This is apparently a known issue, yet the team hasn't fixed it or seems unwilling to. Unless you've got loads of free time to troubleshoot, I'd skip this product entirely.
Emma C.Sep 2, 2019
Don't put this software on your computer! The behavior is really problematic. They make installation look super simple and advertise that everything is free, but after you install it they demand payment just to save your work. And removing it from your system afterward? Good luck figuring out how to do that!
Readdle Review FAQ
What do the ratings on this page represent?
The 1.9 average reflects ratings submitted by 14 customers of Readdle's PDF Expert. Each shopper rates their experience on a scale of 1 to 5 stars, and those individual ratings are compiled to show the overall customer sentiment.
What are the most common complaints about Readdle's PDF Expert?
Recurring issues include unexpected or unauthorized billing (subscription charges continuing after cancellation, surprise annual fees), restrictions placed on features after a 2024 authentication system update even for lifetime license holders, difficulty transferring licenses to new computers with minimal support guidance, and unresponsive customer support.
Are there any positive things shoppers say about this software?
Yes. Some users praise PDF Expert's core editing functionality, noting it handles essential tasks reliably, including page rearrangement, copying, pasting, markup tools, and text insertion. A small number of customers report using the software successfully for years, including specialized work like document restoration.
Do customers recommend Readdle's PDF Expert?
Based on the rating distribution, most reviewers do not recommend the product. Approximately 71 percent of reviews are one-star ratings, often citing billing problems and support issues as deal-breakers. Only a small minority leave four or five-star ratings.
How can I share my own experience with Readdle's PDF Expert?
RetailCoupons.com welcomes reviews from anyone who has purchased or used this software. Share your honest experience, including details about functionality, customer service, billing, and any other factors that influenced your rating. Detailed reviews help other shoppers make informed decisions.