Petals specializes in flower arrangements and floral gifts for occasions like birthdays, celebrations, and special events. This page aggregates customer ratings and reviews to help shoppers understand what to expect from ordering through their website.
Petals Reviews
2.1
12 reviews
What Shoppers Say About Petals
Created with AI, based on recent reviews
Petals receives consistently negative feedback from shoppers, with a 2.1 average rating across 12 reviews. The most common complaints center on artificial-looking flower arrangements that fail to meet expectations set by product photos, poor customer service described as defensive and unhelpful, and unreliable shipping timelines even for time-sensitive gift orders. Several reviewers note a decline in quality compared to Petals' earlier years when physical locations were available, and some report paying substantial return shipping costs. A small number of reviews mention timely delivery of individual orders, though these positive notes are overshadowed by widespread dissatisfaction.
Shopper frustration extends beyond product quality to the overall ordering experience. Customers report inconsistent policies between phone and online ordering, unresponsive support when issues arise, and poor packaging that suggests items may have been handled carelessly during shipping. The combination of unmet quality expectations, service failures, and hidden return costs has driven multiple reviewers to state they will not order from Petals again, with some expressing regret about not consulting customer reviews before purchasing.
Customer Reviews (12)
Sorted by: Most recentJennifer M.Mar 27, 2026
The flowers look completely artificial. Service from their team was absolutely terrible.
David B.Mar 18, 2026
The two arrangements I got weren't realistic at all. Returning them cost me over a fifth of what I originally paid. Never going back. Should've spent more time looking at customer reviews before I ordered.
Marcus T.Mar 13, 2026
Can't rely on this place when you need gifts on time. I placed an order for flower arrangements on March 5th for a couple of birthdays. One showed up fine, but the other still hadn't shipped by March 13th, and they said it would go out the following week. Both had personalized notes included, so they should've known timing mattered. These days when Amazon gets stuff to you in two days, waiting 5-10 business days feels crazy. Their customer support wasn't helpful either when I reached out. The rep just shrugged about the late delivery and didn't suggest anything to speed things along. Bottom line: expect slow shipping and customer service that won't go the extra mile.
Rachel K.Jan 26, 2026
Their customer service is awful. They have an attitude problem and blamed me for not knowing about their different policies between phone and online orders. Super defensive with customers. Honestly one star is still being generous.
Sarah H.Jan 10, 2026
The quality and craftsmanship were really poor, especially on the Papyrus Grass item. I wouldn't put this on display anywhere. The box itself looked like it had been sent back and reshipped multiple times. I bought from them years ago and it was much better quality then. Something changed. Won't be ordering from them again.
Jennifer R.Dec 24, 2025
I used to shop at Petals back when they had physical stores you could visit. Needed some arrangements for a party event so I checked out their site. Based on what I saw in the photos, I thought I'd get quality pieces with fast delivery at those price points. That shouldn't be unreasonable to expect. One arrangement came within their advertised timeframe. The other three took a month to arrive, which meant I had no cushion if anything was damaged. Two items were okay but the third one came in a different vase than pictured, which definitely wasn't an improvement. Plus I was traveling and didn't really have a chance to handle returns or replacements. When you're paying what they charge, having a mismatch between what they show you and what actually ships, combined with delays, it's not worth it anymore.
Sophie C.Oct 24, 2025
Fantastic experience with this company. All their items are carefully made by hand. When issues come up, their support team jumps on them right away and works toward real solutions.
Linda P.Jun 8, 2025
I've always enjoyed shopping with Petals in the past. But my recent order of a mixed flower arrangement has this really nasty, overwhelming odor. I tried spraying it with silk flower treatment to see if that would help, but nothing worked. Eventually the smell faded, though it took forever. Wish I had just sent it back rather than dealing with that.
Michelle W.May 8, 2025
Used to love shopping here and it was always great. Ordered some flowers, pebbles, and a vase on 4/29 and they didn't mail it out until 5/7. I called twice asking if it would make it by Mother's Day. It won't. They clearly don't care about getting things to you for important occasions and they don't even have expedited shipping as an option. Won't be back.
Patricia L.Mar 19, 2025
The fake flower arrangements are actually pretty impressive and look really lifelike compared to other options out there. But the service leaves a lot to be desired. It's not just what they say, it's how they say it. The shipping fees are ridiculously high too. And they need to work on getting orders right. I ordered a dozen stems according to the picture but got just one.
Petals Review FAQ
How are Petals' ratings calculated?
Petals is rated 2.1 out of 5 stars based on 12 customer reviews collected by RetailCoupons.com. The rating reflects the average score across all submitted reviews, with 42% giving one star, 25% giving two stars, 25% giving three stars, and 8% giving five stars.
What do customers like most about Petals?
Positive feedback is limited, but some reviewers report that orders arrived within advertised timeframes and appreciated personalized note options included with arrangements. A few customers found specific arrangements acceptable, though these positive experiences are far outnumbered by negative ones.
What are the main complaints about Petals?
The most frequent complaints include artificial-looking flower arrangements that do not match product photos, unreliable shipping especially for time-sensitive orders, poor customer service characterized as defensive and unhelpful, quality decline compared to the company's past, inadequate packaging, and high return shipping costs (sometimes exceeding 20% of the original purchase price).
Do shoppers recommend ordering from Petals?
Based on review feedback, the majority of customers who left ratings do not recommend Petals. Multiple reviewers explicitly state they will not order again and advise others to research customer reviews before purchasing. Very few reviews convey satisfaction strong enough to constitute a recommendation.
How can I share my experience with Petals?
Shoppers who have purchased from Petals can submit a review on RetailCoupons.com describing their experience with product quality, delivery time, customer service, and overall satisfaction. This helps other customers make informed decisions and provides Petals with direct feedback about their service.