Petsmart Canada Reviews

The price of cat food jumped way up once I switched to autoship. They just charged my card without any warning or option to cancel first. Really shady business practice. I'm not a customer anymore.

What a disaster. I ordered something online that was supposed to arrive by a certain date so I could bring it to someone in Canada. On the delivery day, it still hadn't shipped. Customer service told me to just order from their Canadian site instead. But that website won't let me pay with my US credit card and billing address. I spent over 5 hours trying to fix this with repeated calls to customer service, and they never even called me back when they said they would. It's ridiculous that I can order from retailers all over the world with my US card, but Petsmart can't figure it out. Really disappointing.

I only go here if I can't find what I need somewhere else.

I've been to the Okotoks location multiple times and always have my two Keeshonds groomed there by Chloe. She's fantastic with them. Both of my dogs get nervous about grooming, but Chloe knows how to calm them down and gives them excellent care. The staff throughout the store are friendly, knowledgeable, and super helpful whenever I need something. I'd definitely suggest checking out this location if you're looking for quality grooming and a good selection of pet supplies.

We've been visiting the Okotoks location for years. Our previous dogs and now our new puppy have all been groomed by Dawn, and she's absolutely wonderful. We hope she stays there forever. The front desk staff are also really helpful and kind.

This isn't about the store itself, which has always been great, but about trying to reach customer service for online orders. It's nearly impossible to get through on the phone. The hold music mixed with that weird AI voice cutting in every few seconds is incredibly annoying. After sitting on hold for way too long, I just gave up and hung up. I tried again the next day with the same result. Would give zero stars if I could for the phone experience alone.

I've been going to Petsmart since I got my first dog many years ago and the experience has always been fantastic. The staff and customer service are consistently excellent. Whenever I ask for advice or recommendations, they take time to answer my questions and help me out.

I visited a location on October 21st to buy dog food and found a betta fish stuck in an opaque container that you could barely see through. I asked the store manager about it, and they seemed pretty indifferent. When I pointed out that the fish had been sitting unsold for over 4 weeks in that container, the staff member eventually offered a 50% discount without any explanation about the fish's condition. I paid $14 and took it home. Once I opened the lid, I realized the betta had cloudy eye disease in both eyes, was lying motionless on the bottom, and appeared to be blind. I took the fish anyway and am doing everything I can to help it recover, but the way that situation was handled was really troubling.

Be careful if you care about your pets. I brought my dog to their grooming service and she came out with puncture wounds on her neck. The grooming manager made excuses, suggesting maybe it was my cat, even though I don't have one. I had to take my dog to the vet to have her neck shaved and get antibiotics for the infection that developed. I'll never go back to that location. Not ever.

Petsmart advertises a 20% discount on all regular priced items but that's completely misleading. In reality, only select items qualify for the discount. This is straight up false advertising. You've lost my business and I'm sure plenty of others will feel the same way once they find out.