Polaroid Reviews

The customer service experience was absolutely shocking. When I complained that my photos were coming out way too dark, their response was that they got damaged by X-rays during international travel. I explained that plenty of my photos weren't even taken abroad and the home photos were dark too. I provided tons of examples showing the exact same issue happened consistently. All they did was spam me with FAQ links about travel and X-ray problems. I ordered more film and sent additional photos proving the quality issue was real, including pictures of the unpackaged product, the room lighting, and comparisons taken on my tablet to show how bad the prints looked. They transferred me to another support person who completely disregarded all the evidence I'd provided and sent me yet another round of X-ray damage FAQs. Every time I asked for a phone contact, they ignored me. No question about it, this is the absolute worst customer service I've ever experienced.

Customer service here is shockingly bad. When I told them my photos were printing too dark, they claimed it was X-ray damage from when I traveled. I pointed out that not all my photos had been taken while traveling and even the ones from home were coming out dark. I sent them multiple examples proving the issue was consistent. They just kept bombarding me with FAQ links about X-ray damage. I bought new film and took detailed photos showing the problem, documenting the unboxing, lighting conditions, and even comparing with images from my tablet. A different agent took over, completely ignored everything I'd sent, and just replied with more X-ray links. I've asked repeatedly for a phone number to talk to someone, but they keep ignoring me. This is honestly the worst customer service I've ever dealt with.

Their cameras don't seem to come with proper owner's manuals.

Can't find owner's manuals for their cameras anywhere on the site.

My new Polaroid Now+ camera is basically broken. It randomly won't turn on, won't work with the i-type film it's supposed to be compatible with, and the iPhone app connection doesn't function at all, even after testing multiple phones. I contacted support and they sent back the same generic reset instructions one time, which I'd already tried numerous times. Despite sending detailed videos showing the problems, they stopped responding completely. No refund, no replacement, no actual help.

I would give this zero stars if I could. I paid good money for a Polaroid camera and after waiting over a month for delivery, the package showed up with a toy train inside instead. When I tried contacting Polaroid, they won't pick up their phones or reply to emails.

The customer service here is absolutely terrible. It's been over a month since I sent my camera back and I still haven't gotten my refund. Every response from customer service is rude and doesn't actually help. I won't be purchasing Polaroid products again after this experience.

Got a bundle with a camera, film, strap and carrying bag and they all arrived looking perfect with great protective packaging. The website clearly laid out which items were and weren't compatible with each camera, and all the products felt premium and looked beautiful. I ended up having to return the whole order because the intended recipient got similar gifts from someone else. I was really stressed about this because I'd missed the return window due to being sick with flu, but the company was incredibly understanding. They even sent a nice message wishing me better health along with a printable return label and straightforward instructions. Dropping everything off at my local store was super simple. The camera itself is fantastic and I'm definitely going to purchase one for my own use. Really pleased with their service throughout this process.

I ordered a camera bundle with film, strap and bag and received everything in pristine condition with excellent packaging. The website did a good job explaining compatibility between different products, and everything felt like quality items and looked amazing. Unfortunately I had to return it all because the person I was buying for received the same items from someone else. I was stressed about the return since I'd missed the deadline window because I was dealing with a serious flu, but the company was really understanding about it. They sent well wishes for my recovery, gave me a prepaid return label and easy instructions to follow, and I was able to drop everything off at a local store without any hassle. The camera itself is really impressive and I'm planning to buy one for myself soon. Really appreciated their service.

Ordered a camera along with some accessories and everything showed up in perfect condition with really nice packaging. The website clearly explained which items worked together, and everything was high quality and beautifully packaged. I had to return everything since the intended recipient got similar gifts elsewhere. I was worried since I'd missed the return deadline due to being really sick with the flu, but they were totally understanding and even wished me a speedy recovery. They gave me a return label and clear instructions, which made sending it back super easy. The camera itself is fantastic and I'm definitely planning to order one for myself. Really impressed with how they handled everything.