Pony sells team jerseys, apparel, and sneakers online. This page presents what shoppers at RetailCoupons.com are saying about their experience ordering from Pony.com, including ratings on product quality, shipping speed, customer service, and return policies.
Pony Reviews
3.7
3 reviews
What Shoppers Say About Pony
Created with AI, based on recent reviews
Shoppers who are satisfied with Pony praise the quality of their footwear and apparel, noting that items are well-made and arrive quickly in good condition. Repeat customers highlight competitive pricing and responsive customer service as reasons to return. However, one reviewer reported significant frustration with slow delivery times, unresponsive support, and high return fees including substantial outbound shipping charges, which created a negative experience when attempting to return shoes that did not fit.
The store receives polarized feedback, with strong loyalty from satisfied customers but notable concerns about the return process and associated costs that can be prohibitively expensive for shoppers seeking to exchange items.
Customer Reviews (3)
Sorted by: Most recentDavid K.Aug 25, 2025
Picked up a bunch of team jerseys and apparel here and couldn't be happier. The stuff is really well made and the prices are hard to beat for what you get. Plus the shipping was quick and everything arrived in great condition without any issues.
Susan M.Apr 24, 2025
Had a really frustrating experience with this retailer. It took almost two weeks to get my shoes delivered, and when I needed help from their support team, they were pretty slow to respond. The shoes weren't the right fit, so I tried to return them but got hit with hefty fees. They charged me for outbound shipping and then almost forty dollars for return shipping, and neither amount was refundable. Not worth it. I won't be shopping there again.
Pony Review FAQ
How is Pony's rating calculated on RetailCoupons.com?
Pony is rated 3.7 out of 5 based on 3 shopper reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted star ratings.
What do shoppers like most about Pony?
Satisfied reviewers consistently praise the quality and durability of Pony's sneakers and apparel, competitive pricing for the product quality, fast shipping times, and helpful customer service. Multiple shoppers report being repeat customers.
What complaints do shoppers mention?
One reviewer reported slow delivery (nearly two weeks), slow customer support response times, and high return fees. The shopper was charged for outbound shipping plus an additional forty-dollar restocking or processing fee when attempting to return shoes that did not fit.
Do shoppers recommend ordering from Pony?
Two of three reviewers indicate they are satisfied repeat customers who recommend the store. However, the negative experience with returns and customer service responsiveness suggests shoppers should review Pony's return policy carefully before ordering, particularly if fit is a concern.
How can I write a review of Pony on RetailCoupons.com?
After making a purchase from Pony.com, you can share your experience on RetailCoupons.com by submitting a star rating and written review. This helps other shoppers make informed decisions and contributes to the store's overall rating.