Pulse Uniform specializes in medical scrubs and healthcare apparel for professionals. This page aggregates customer ratings and reviews to help you decide whether to shop here. Read what RetailCoupons.com visitors say about product quality, shipping times, pricing, and customer service.
Pulse Uniform Reviews
2.8
9 reviews
What Shoppers Say About Pulse Uniform
Created with AI, based on recent reviews
Pulse Uniform has a polarized customer base with sharply divided opinions. Satisfied customers praise the quality and fit of the medical scrubs, noting they feel soft and professional, along with competitive pricing and fast shipping. However, more than half of reviewers report serious problems: delayed shipping (orders taking 12 days or more despite promised 5-7 day delivery), unresponsive customer service, items shipping without confirmation, unannounced product discontinuations, and aggressive return policies that include both restocking fees and return shipping charges. Several customers also report orders that never shipped or received no communication or refunds.
The store appears to work reasonably well for repeat customers who know exactly what they want and avoid needing customer support. However, first-time buyers, those with order issues, or customers who need items quickly face substantial friction. The combination of communication failures and punitive return policies has left many shoppers frustrated and reluctant to order again.
Customer Reviews (9)
Sorted by: Most recentAmanda C.Mar 8, 2026
I had a nightmare dealing with returns. I cancelled one item from my order and they shipped out the other one without checking with me first, even though the items were meant to be purchased together. When I tried to return the piece I no longer wanted without its matching item, they hit me with both a return shipping charge and a restocking fee on top of that. My refund ended up being only half of what I originally paid for an item the company had cancelled. Steer clear of this place.
Kevin R.Feb 25, 2026
Don't order from here if you need scrubs quickly. The order was supposed to arrive in five to seven days, but when I contacted customer service, they didn't actually ship it out until twelve days had passed since I purchased it.
Nicole W.Feb 18, 2026
I placed an order for two pairs of scrubs in early January. About twelve days later, I got an email saying it was on the way. The next day, customer service emailed again to tell me that half my order, specifically the pants, had been discontinued and I'd get a refund for that part. When the tops showed up, I wanted to send them back since they're useless without pants, but getting a response from customer service was extremely frustrating. Eventually someone told me I could return them, but there'd be a twenty percent restocking fee attached. I sent back a message saying that wasn't fair since they sold me something they said was in stock, took my money for a discontinued item, shipped it out late, and now wanted me to pay a restocking fee for something that's only worthless because of their mistake. I've been waiting over a week and still haven't heard back. This company operates in a really shady way, and their customer service is seriously lacking.
Marcus T.Jun 27, 2025
I keep coming back to Pulse Uniform and they never disappoint me. The medical scrubs fit great, feel really soft, and look professional on the job. The color selection is fantastic, and I get compliments from coworkers all the time. Plus, shipping is fast and the pricing beats what you'd pay at regular stores. If you're looking for quality scrubs that won't break the bank, I'd definitely suggest giving them a try.
Michelle P.Apr 7, 2025
Don't bother with this company. My order never shipped. I got no updates about what was happening. There was no refund issued. Getting any kind of response from them is impossible unless you keep pestering them repeatedly. Once they've taken your money, they seem to forget you exist.
David K.Dec 10, 2024
The site works well if you already know what size and color you want. I've read some complaints about their customer service, but we didn't need to reach out since we were just reordering the same item. The price was better than other places we checked, so we decided to go for it. Placed the order at the end of November and got it delivered by early December via USPS. Everything arrived exactly as ordered, brand new, and nothing was wrong. We're satisfied with how it went, though we never had any reason to contact support.
Rebecca N.Nov 30, 2024
I bought two scrub tops using PayPal but never received anything. No order confirmation, no itemized receipt, nothing showing tracking details either.
Jennifer L.Jul 19, 2024
This is where I go for scrubs now. The site is simple to navigate and works smoothly. Their service is solid, delivery times are reliable, and their embroidery pricing is reasonable with complimentary shipping included. The customer support team is really helpful and accommodating whenever you need them.
Pulse Uniform Review FAQ
What is Pulse Uniform's average rating?
Pulse Uniform is rated 2.8 out of 5 based on 9 customer reviews. The rating reflects a highly polarized customer base: 44 percent of reviewers give 5 stars while 56 percent give 1 star, with no middle-ground ratings.
What do satisfied customers say about Pulse Uniform?
Happy customers consistently praise the quality and comfort of the medical scrubs, describing them as soft-fitting and professional-looking. Repeat customers also highlight competitive pricing compared to retail stores and appreciate fast shipping when orders process smoothly.
What are the most common complaints about Pulse Uniform?
The most frequent complaints involve shipping delays (orders arriving 12 days or later despite promised 5-7 day delivery), unresponsive or slow customer service, incomplete order shipments, unannounced product discontinuations, and problematic return policies that charge both restocking fees and return shipping. Some customers also report orders that never shipped without explanation or refund.
Is Pulse Uniform's return policy customer-friendly?
Based on reviews, the return policy appears restrictive. Customers report being charged both restocking fees and return shipping charges, and the company may refuse returns if an item's matching product is unavailable or was ordered together. Before purchasing, carefully review their return policy on their website.
Who should shop at Pulse Uniform?
Pulse Uniform works best for repeat customers who know their exact size and color preference and can avoid needing customer support. Those ordering for the first time, needing quick turnaround, or anticipating order issues should consider the significant service and communication risks highlighted in negative reviews.