Pyramid Collection offers clothing, accessories, and home goods through its online catalog. This page aggregates RetailCoupons.com shopper ratings and reviews to help you make an informed decision about whether to shop here.
Pyramid Collection Reviews
2.3
25 reviews
What Shoppers Say About Pyramid Collection
Created with AI, based on recent reviews
Pyramid Collection draws sharply divided opinions from shoppers. A small group of satisfied customers praise the quality of items received and note that customer service representatives are responsive when reached by phone, with orders sometimes arriving within five days. However, the majority of reviewers report serious problems: excessively high shipping fees (cited as $17 for a single item), return policies that impose substantial deductions (one customer lost $28.79 on a $103.79 return), and most troublingly, billing issues including unauthorized recurring charges, missing order confirmations despite being charged, and unresponsive systems for tracking purchases.
Beyond individual transaction problems, shoppers express frustration with what they perceive as poor operational management and a company that prioritizes sales over customer service. Multiple reviewers describe difficulty obtaining help after purchase, particularly during returns or when addressing billing errors. The combination of high costs, quality concerns, and unresolved account and delivery issues has led many customers to recommend avoiding this retailer.
Customer Reviews (25)
Sorted by: Most recentKevin P.Sep 2, 2020
Customer service was absolutely awful! I spent an hour and 45 minutes trying to figure out a payment issue. Their tracking showed delivered but I never got the merchandise. First they routed me to someone in China who kept calling me sir. Then I got transferred to a US representative who basically told me to call the post office myself with some random 800 number. That made no sense. I told her I wasn't going to play phone tag between her company and the postal service. I needed either my stuff or my money back. When I asked for management, the supervisor never actually came on the line. The rep kept putting me on hold and relaying messages supposedly from this supervisor. Their solution was to charge me again, mail another package, and refund the original amount in 3 days. That was such a ridiculous response I could barely form words. I requested the corporate office. Got connected to HR of all places. Finally talked to someone who said the supervisor would escalate it. Same supervisor! I told them the supervisor has a boss and I want to speak to that person. We eventually agreed they'd send the merchandise without charging me again. That should've been the very first offer when I talked to the overseas rep. I run my own business and work in retail, so I know how customer service should be handled.
Donna S.Jun 3, 2020
Had to file a dispute with my bank because they shipped me the wrong item on top of charging me twice. I ordered something at the end of April and it arrived in May, but it was wrong. They charged my card an extra $14.99 on top of the original $55.99 I already paid. They haven't responded to emails or calls. I've waited on hold for over an hour during business hours at least 3 times and called around 50 times total. I've sent roughly 20 emails and only gotten automated responses. I even read about another person getting hit with that sketchy VIP charge. That's the opposite of VIP treatment. Going to contact my bank about that one too. This company is crooked.
Patricia K.May 16, 2020
Really love shopping here. If the VIP membership isn't appealing, simply don't join it. Their clothing selection is unique and genuinely hard to find elsewhere. Delivery is fast and dependable, plus the quality is always solid. Would definitely recommend to friends.
Jennifer C.May 16, 2020
This place is fantastic. Just skip the VIP membership signup if it's not for you. The clothing here is super unique and you won't find these styles anywhere else. Orders arrive quickly and the quality has been consistently excellent. Definitely worth checking out.
Linda T.May 12, 2020
I'm completely baffled by the lack of customer service at this company. When I made my order, they tricked me into a VIP Club membership. I did call to cancel and got an email confirming cancellation. But then I hit multiple other problems. I've tried calling customer service repeatedly and spent over 30 minutes on hold listening to their terrible music before giving up. I've been a customer for 15 years and the service has never been this bad. I've sent emails with no response. Their automated system is broken and doesn't work properly. At this point I'm thinking about canceling my debit card and getting a replacement from my bank before they hit me with unexpected charges. The bank told me that's actually my best option at this point. I really wanted what I ordered but it's clear this company is either shut down due to circumstances or shouldn't be taking online orders at all.
Pyramid Collection Review FAQ
What is Pyramid Collection's average rating?
Pyramid Collection is rated 2.3 out of 5 based on 25 customer reviews on RetailCoupons.com. The rating distribution shows significant polarization, with 60 percent of reviews being one-star and 28 percent being five-star.
What do customers like about Pyramid Collection?
Reviewers who rate the store highly appreciate the quality and construction of items received. Some customers report that calling customer service results in prompt responses, and a few mention receiving orders within approximately five days of placement.
What are the main complaints about Pyramid Collection?
The most frequent complaints involve shipping costs (shoppers cite rates as high as $17 for single items), return policies that retain significant portions of refunds (one reviewer reported a $28.79 deduction on a $103.79 purchase), and billing problems including unauthorized recurring charges, missing order confirmations despite payment processing, and broken order tracking on the website. Several customers also describe difficulty reaching customer service for returns or billing disputes.
Do shoppers recommend Pyramid Collection?
Based on review content, most shoppers do not recommend this retailer. Negative reviews outnumber positive ones substantially, and those giving low ratings explicitly advise others to avoid the company due to billing issues, poor returns support, and high fees.
How can I write a review for Pyramid Collection on RetailCoupons.com?
After making a purchase from pyramidcollection.com, you can submit your own rating and review on RetailCoupons.com. Your feedback helps other shoppers understand the store's strengths and weaknesses based on real customer experiences.