QALO Reviews

I really wanted to love the QALO QRNT Slim Ring because I primarily needed it for sleep and temperature monitoring to track my cycle - and it does that part okay. But for actual workouts it falls short. Here's the problem: Workouts need to be manually started and stopped in the app, and every time it takes forever to sync with the ring. That makes it useless for serious training. Auto workout detection barely works either. During a typical fitness class that lasts an hour, it might only pick up random ten-minute sections instead of the whole thing. The app is also constantly logging me out, which forces me to sign back in and reset everything over again. Workout and recovery data is super basic and not helpful. The vitality score doesn't make sense for people who exercise regularly. I often get higher scores on rest days than on workout days. After running a half marathon, my score was worse than the next day when I did absolutely nothing. Sleep tracking is also way too strict: anything under seven hours gets marked as insufficient sleep, even by just one minute. Anything above eight hours gets flagged too.

I bought their slim smart ring and it quit working after a week. I sent it back for repair or replacement. Now they've completely stopped communicating with me - no emails, no refund, no replacement ring. I have no idea what's happening. This company is unreliable and I'm done. I paid four hundred dollars for QALO smart rings and now I have none due to product failures and their refusal to respond to my messages. Don't give them your money.

Skip this company entirely. My ring stopped functioning after just two weeks of use. The customer service team is basically absent - I've sent multiple emails without getting a single response. There's no phone number to call and no way to arrange a return or get your money back.

I've tried contacting QALO through both Instagram and email about an order that never showed up. They told me to call the post office and then stopped responding to my messages. The package got returned to sender, making a post office call pointless. Any normal company would simply resend it, but not this one. There's a button on their site claiming you can reorder lost or stolen items, but it doesn't actually work when you try. You're forced to exchange for items you never received in the first place. They've disabled comments on their entire social media presence and don't allow reviews on their website. This customer service is absolutely unacceptable. Don't give them your money or your time.

The customer service here is absolutely non-existent. I made a mistake and used an old address on my order. I immediately hunted for a phone number to contact them - there isn't one. You're stuck sending emails to a generic support address and hoping someone replies. They told me the address couldn't be changed and basically dismissed me. When I asked if I could just cancel the order instead, I got complete silence and never heard back. I understand these are budget-friendly silicone rings, but that was still my hard-earned money. While I take responsibility for my error, getting zero assistance is unacceptable. Another customer will get my order by accident, and I'll be taking my business to any of the numerous other companies that actually care about helping their customers. QALO has lost me for good.

I've now dealt with two rings that broke on me. The first one made it a year before failing, so I bought another. That one only lasted a month. The site has contact links that don't go anywhere. I emailed them and got an automatic message saying they aim to reply within three days. Over a week later, nothing.

Run the other direction from this company! My partner bought a mama Strata ring that should have come personalized with 'mama' engraved on it. The site automatically adds the engraving charge when you add the ring to your cart. He paid for it as a Mother's Day surprise. When the ring finally arrived, it was completely blank - nothing except the company name inside. He was furious because he spent over thirty dollars for a ring that he specifically paid to customize. He wanted to return it, but found buried in the returns section a note saying customization services are temporarily unavailable until May 22. The message stated that anyone ordering a customized ring during that time will receive a blank one instead. We went through the entire website repeatedly and this information was nowhere to be found. This is the most unprofessional business operation I've ever encountered. To make matters worse, they only offer exchanges or partial refunds on returns, which is absolutely unacceptable. I would never purchase from this company again and sincerely hope they close down.

I can't recommend this company at all. I placed my order on March 21st and it never arrived. During that first week, they sent one email about their warehouse relocating and promised to send a shipping update. After more than a week with no further communication, they stopped replying to emails and social media messages entirely. This is dishonest behavior and it looks like I'm far from the only customer they've treated this way.

Avoid this company at all costs. I ordered several items and they never shipped anything or answered any of my questions. I had to dispute the charges with my credit card company to get my money back.

I placed an order with expedited shipping and saw no indication anywhere that there would be any delays. According to their FAQ, processing should take two to three business days for non-custom items, plus priority mail delivery. But the confirmation email said four to seven business days. I emailed customer service on March 26th requesting a refund for the expedited shipping cost - still no reply. The confirmation message promised a forty-eight hour response time. I can't comment on the actual product, but their customer service and FAQ information definitely need major improvements.