Quay Australia Reviews

My experience with Quay Australia has been absolutely dreadful. I've been a loyal customer for years, but my recent order turned into a nightmare. I placed an order with an error and contacted them right away, only to be told I couldn't modify it until they shipped it out. After the package arrived, I returned it on May 25th. They claimed the refund would take 10 days. When nothing showed up after that period, I reached out again on day 17 and was told to expect another 14 days. This is completely unacceptable. Their customer service is shocking, the quality doesn't justify the price point, and frankly, it feels like they're keeping my money. Don't waste your time shopping here.

Complete dishonesty. Their website clearly states that international orders outside the UK may have customs duties that aren't included, meaning I wouldn't owe anything as a UK customer. Instead, they shipped from the US and tried charging me additional customs fees. That's deceptive and wrong. Update: Different staff members gave me conflicting information. One said I'd pay customs, then another email said it was already covered. I don't know who's telling the truth. This is a scam operation and I'd stay far away.

I've purchased multiple sunglasses from this brand since 2020 and I'm extremely disappointed. I bought a pair of their sunglasses and the glue used to attach the lenses started leaking out, leaving visible marks on the lenses that made them unwearable. I ordered the same model again thinking it was a one-time problem, but the exact same defect appeared. When I sent photos showing the damage, they showed zero interest in helping. This is clearly a manufacturing issue with how they're putting these glasses together. I can't recommend this company.

I'm baffled by how a company this established can have such slow shipping. They advertise 5-7 business day standard delivery, but I ordered on February 6th and haven't received a single update about when my package is arriving. This is completely disappointing.

I need to stop doing business with Quay Australia. I maintain two accounts with them and they absolutely refuse to close either one despite my repeated requests. Closing an account shouldn't be this complicated. The website navigation is confusing, and when you try accessing your account from the main menu, you get an error page that says it's not a real page. What kind of operation is this? I emailed on March 9th, 2024 asking for account closure and was told someone would follow up. I sent another request on March 18th, 2024, and still no confirmation that my accounts have been shut down. They're keeping my personal data hostage and won't acknowledge or delete anything. I keep getting marketing emails from them but no real communication confirming my accounts are closed. This violates consumer privacy rights and I've filed complaints with the FTC and Better Business Bureau.

Avoid ordering from this company. They shipped my package to the wrong address despite my notifications. I contacted them multiple times via email to flag the address error, but they didn't care and sent it anyway. This cost me significant money and the situation was never resolved. Their lack of attention to detail is infuriating.

Outstanding experience! The sunglasses I ordered are top notch quality. Placed my order on March 8th and it arrived the same day. The shipping was incredibly fast and everything exceeded my expectations.

No tracking information for my package and reaching customer support is nearly impossible. My order was placed two months ago and still hasn't shown up. This situation is completely unacceptable.

Their customer service is cold and inflexible. I made an error on my order and reached out immediately after submitting it. They wouldn't make any adjustments and refused to cancel it either, even though it hadn't been processed yet. Their solution was for me to wait weeks to receive it, then pay shipping to return it for a refund. They told me quote: 'Unfortunately, once an order has been placed we are unable to make any changes to the order whatsoever, this includes canceling the order.' Does any company actually operate like this anymore? It's absurd.

Zero stars deserved. I placed an order six weeks ago and have tried contacting them repeatedly with zero response. I've had to escalate this to my state's consumer protection agency demanding a full refund.