Revel Nail offers nail polish and related products through revelnail.com. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the brand's products, shipping, and customer service policies.
Revel Nail Reviews
2.0
15 reviews
What Shoppers Say About Revel Nail
Created with AI, based on recent reviews
Revel Nail is rated 2.0 out of 5 by 15 shoppers, with a majority expressing significant dissatisfaction. The dominant complaints center on the absence of return or exchange policies that leave customers without recourse if they are unhappy with their purchases, slow order fulfillment and shipping times that fail to meet promised delivery dates, expensive shipping costs (particularly for international orders), and inadequate customer service that does not respond to inquiries or honor advertised satisfaction guarantees. Several long-term customers noted disappointment with reduced product selection after the brand's site restructuring.
A smaller segment of reviewers praise the quality of the nail products themselves, with some noting they have been loyal to the brand for years. However, even satisfied customers with the product quality express frustration with the removal process, potential nail damage, and the overall customer service experience. The handful of four and five-star reviews indicate the nail polish formulation has merit, but operational and policy issues overshadow product quality for the majority of shoppers.
Customer Reviews (15)
Sorted by: Most recentPatricia R.Apr 6, 2026
There's no return policy, no exchanges, nothing. If you order something and don't like it, you're just out the money completely.
Stephanie H.Jan 10, 2023
Their order fulfillment and shipping process is really slow. I placed an order on December 26th and was supposed to get it by January 11th with expedited shipping, but that clearly didn't happen. Might just start ordering from Amazon instead.
Victoria L.Dec 6, 2022
I've been using this brand for a while through their local site, which had fewer options than the US version but was convenient and had free shipping. During their Black Friday sale, the local site wouldn't load and showed everything out of stock, so I had to order from the US site and got hit with crazy expensive shipping. I placed my $200 order on November 22nd and it still hasn't been sent out. I've emailed them tons of times and messaged on social media but got nothing except one response saying they'd look into it. I'm losing confidence in this order at this point and the support is disappointing. I shouldn't have had to pay all that shipping in the first place since the local site wasn't working, and now my order isn't even being processed. This will probably be my last purchase with them, which sucks because I really like their dip products. Hoping they work with other brand liquids in the future.
Rebecca F.Nov 8, 2022
The product itself is pretty good, but removal is a nightmare and it wrecked my nails. The way it looks as your nails grow is annoying too because your hair gets stuck between the product and your cuticle. And honestly, customer service is basically nonexistent. They advertise a satisfaction guarantee but clearly don't stand behind it.
Claire B.Aug 7, 2022
I was a loyal customer for 8 years until they shut out my country and launched their own site, which drastically cut down the color selection from hundreds to just 50. On top of that, they stopped sending us new items despite emailing us constantly. I spent over 8 hours communicating with management about the issues and offering solutions, but got nowhere. They then blocked me on both the US and local Facebook groups for asking questions about what was happening. After 18 months of getting nothing from them, it's clear they don't care about us. I can't even look up the colors anymore even though I own over 400 jars of their stuff. Really frustrated with how they've handled this. Avoid shopping here.
Jennifer M.Jul 9, 2022
Never got to try the product since I ended up shopping elsewhere. Revel gave me a promo code that wouldn't work, and when I reached out for help multiple times, nobody ever got back to me. Pretty disappointing way to lose a customer, especially with such bad support.
Lisa W.May 21, 2022
The actual manicure looked nice, but I'll never buy the glitter version again. Taking it off was incredibly hard and it actually damaged my nails. Plus once your nails grew, hair kept getting caught in the gap between your nail bed and the product.
Rachel N.Sep 10, 2021
I placed an order on August 21st for about $100 in products. Got a confirmation with tracking on August 23, but when I checked on August 27, the tracking wasn't working and the package hadn't arrived. After reporting it that day, support said on August 30 that it was lost and they'd send another one with new tracking. On August 31, they told me one item was out of stock and offered a refund. By September 2, the replacement still hadn't shipped so I reached out again, but couldn't get through to anyone. Finally on September 6, they admitted there was a system glitch and gave me yet another order and tracking number, essentially starting over. I contacted them on September 7 and got no response. As of September 10, the latest tracking number shows the package still hasn't shipped and I've heard nothing else from them.
Katherine D.Aug 18, 2021
I'm obsessed with Revel products. Started with a couple other brands but switched completely to Revel once I found them. The pigment is amazing and they have such a huge variety of colors plus new releases constantly. Almost every time I order, I get a bonus item or they upgrade my size, which is awesome.
Michelle T.Aug 26, 2020
Been loving these dip powders for about 3 months now and they're seriously some of the best out there. Super simple to use and reasonably priced at around $8 for half an ounce or $14 for a full ounce. The best part is they often upgrade your order, so you really get great value. The color range is incredible. One thing to keep in mind though - wipe off the top of those liquid bottles after each use because they can get gunky and make the caps hard to open. Definitely worth trying if you're into dip nails!
Revel Nail Review FAQ
What is Revel Nail's return or exchange policy?
According to customer reviews, Revel Nail does not appear to offer returns or exchanges. Shoppers report that if they are dissatisfied with their purchase, there is no recourse to return items or get refunds, leaving them unable to recover their money.
How long does shipping typically take?
Multiple reviewers report that Revel Nail's order fulfillment and shipping are slower than expected. One shopper noted that an order placed in late December with expedited shipping did not arrive by the promised January 11th date. Shipping times and costs appear to vary significantly, particularly for international orders.
How responsive is Revel Nail's customer service?
Customer service responsiveness is a recurring complaint. Reviewers report that customer service is either nonexistent or very slow to respond, with some customers reaching out multiple times without receiving replies. The brand advertises a satisfaction guarantee, but shoppers indicate it is not honored in practice.
What do reviewers say about the actual nail products?
Customers who have used the nail polish itself generally describe the product quality as good. However, some note drawbacks including difficulty with removal, potential nail damage during the removal process, and cosmetic concerns as nails grow out (such as hair getting caught between the product and cuticle).
Would shoppers recommend Revel Nail?
The vast majority of recent reviews (73 percent) rate Revel Nail at one star, and most do not recommend the brand due to policy restrictions, slow shipping, high costs, and poor customer service, despite acknowledging that the product itself has merit. Only a small percentage of reviewers gave four or five-star ratings.