Revel Nail offers nail polish and related products through revelnail.com. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the brand's products, shipping, and customer service policies.
Revel Nail Reviews
2.0
15 reviews
What Shoppers Say About Revel Nail
Created with AI, based on recent reviews
Revel Nail is rated 2.0 out of 5 by 15 shoppers, with a majority expressing significant dissatisfaction. The dominant complaints center on the absence of return or exchange policies that leave customers without recourse if they are unhappy with their purchases, slow order fulfillment and shipping times that fail to meet promised delivery dates, expensive shipping costs (particularly for international orders), and inadequate customer service that does not respond to inquiries or honor advertised satisfaction guarantees. Several long-term customers noted disappointment with reduced product selection after the brand's site restructuring.
A smaller segment of reviewers praise the quality of the nail products themselves, with some noting they have been loyal to the brand for years. However, even satisfied customers with the product quality express frustration with the removal process, potential nail damage, and the overall customer service experience. The handful of four and five-star reviews indicate the nail polish formulation has merit, but operational and policy issues overshadow product quality for the majority of shoppers.
Customer Reviews (15)
Sorted by: Most recentDiana H.Jul 24, 2020
The customer service here is absolutely terrible. When you call, you only reach a receptionist who takes messages that never get returned. I ordered back on July 4th and still haven't received anything. I've repeatedly explained to the receptionist that the package got stuck in carrier logistics and needs to be reshipped, but nobody from the actual company has ever contacted me back.
Angela S.Jun 5, 2020
My order showed up right when they said it would and everything was excellent quality.
Sandra K.May 26, 2020
My order has been sitting for a month with basically zero updates for the last 3 weeks. The lack of communication and support here is really bad.
Emma W.Apr 16, 2020
Props to the customer service team for stepping up when I got a broken bottle in my delivery. They fixed the issue, though I did notice the bottles dried out a bit after that.
Maria G.Jun 3, 2019
Ordered the starter kit on May 23 and it took until June 3rd to arrive, almost two weeks after I was charged. When it got here, some of the stuff was already dried out. Even though they claim 100% customer satisfaction, they want me to cover return shipping for a product that came defective. Not worth it.
Revel Nail Review FAQ
What is Revel Nail's return or exchange policy?
According to customer reviews, Revel Nail does not appear to offer returns or exchanges. Shoppers report that if they are dissatisfied with their purchase, there is no recourse to return items or get refunds, leaving them unable to recover their money.
How long does shipping typically take?
Multiple reviewers report that Revel Nail's order fulfillment and shipping are slower than expected. One shopper noted that an order placed in late December with expedited shipping did not arrive by the promised January 11th date. Shipping times and costs appear to vary significantly, particularly for international orders.
How responsive is Revel Nail's customer service?
Customer service responsiveness is a recurring complaint. Reviewers report that customer service is either nonexistent or very slow to respond, with some customers reaching out multiple times without receiving replies. The brand advertises a satisfaction guarantee, but shoppers indicate it is not honored in practice.
What do reviewers say about the actual nail products?
Customers who have used the nail polish itself generally describe the product quality as good. However, some note drawbacks including difficulty with removal, potential nail damage during the removal process, and cosmetic concerns as nails grow out (such as hair getting caught between the product and cuticle).
Would shoppers recommend Revel Nail?
The vast majority of recent reviews (73 percent) rate Revel Nail at one star, and most do not recommend the brand due to policy restrictions, slow shipping, high costs, and poor customer service, despite acknowledging that the product itself has merit. Only a small percentage of reviewers gave four or five-star ratings.