Rifle Paper Co. sells stationery, wrapping paper, home decor, and other paper goods and gifts. This page aggregates customer reviews and ratings from RetailCoupons.com shoppers to help you decide whether to buy from them. Read real experiences from recent orders below.
Rifle Paper Co. Reviews
2.1
23 reviews
What Shoppers Say About Rifle Paper Co.
Created with AI, based on recent reviews
Rifle Paper Co. has a deeply divided customer base. A minority of shoppers report smooth transactions with reliable shipping and good product quality, praising the company when orders arrive as expected. However, the majority of reviewers cite serious operational issues: items listed as in stock are actually on backorder without upfront disclosure, shipping is extremely slow even for available products, customer service is unresponsive or unhelpful, return processes are difficult with refunds delayed or not issued, and some customers have received wrong orders entirely. Many reviewers report long waits for basic communication and inflexible policies that prevent order cancellation.
The most common complaint involves inventory management and transparency. Shoppers feel misled when they purchase items the company doesn't actually have in stock, and they struggle to get updates or resolution. Additional frustrations include slow shipping speeds, non-refundable shipping charges, poor customer service responsiveness, and difficulty obtaining refunds for returned items. Several reviewers explicitly advise against ordering from this company due to these persistent issues.
Customer Reviews (23)
Sorted by: Most recentPatricia E.Oct 23, 2021
Everything moves at a snail's pace with them. Takes forever to respond to questions and shipping is painfully slow. If you want something from Rifle for the holidays, better order it in the summer because it might take that long anyway. Bought personalized stationery and waited over two months for it to arrive. The design proof took weeks to get back, and after I approved it, I had to send email after email asking what was happening. Eventually someone responded with an apology and said they'd upgrade the shipping at no charge, but that never happened. Three more weeks went by before the stationery showed up, and it came in a cheap plastic box that was all dented and crushed. I know it sounds like a lot to ask, but when a company charges premium prices like this one does, I expect better service.
Brenda G.Oct 11, 2020
Really happy with this place. Multiple orders over time and just one delivery took longer than expected. Given what was going on with the pandemic, I wasn't too shocked to see this happening at other places as well. They kept me in the loop through email about the hold-up and gave me a 25% discount code for another order as a goodwill gesture, which I took advantage of. Their stuff is high quality and I plan to order from them again.
Amanda L.Oct 11, 2020
Really satisfied with this company overall. I've made a few purchases and only ran into a late delivery problem once. With all the pandemic stuff going on, I understood why that was happening to other companies too. They sent me an email about the delay and threw in a 25% coupon for a future purchase as an apology, which I ended up using. Their products are really well made and I'm happy to keep ordering from them.
Rifle Paper Co. Review FAQ
What is Rifle Paper Co.'s average rating?
Rifle Paper Co. is rated 2.1 out of 5 based on 23 customer reviews on RetailCoupons.com. The rating reflects a highly polarized customer experience, with many one-star reviews citing shipping and customer service problems, balanced by a smaller group of five-star reviews from satisfied customers.
What do customers praise about Rifle Paper Co.?
Customers who rate the company highly highlight smooth ordering processes, reliable shipping notifications, and access to products that are difficult to find elsewhere. These shoppers report receiving confirmation emails, shipping updates, and delivery notifications as promised.
What are the main complaints about Rifle Paper Co.?
The most frequent complaints involve inventory inaccuracy (products listed as in stock that are actually on backorder), extremely slow shipping times, lack of upfront communication about delays, unresponsive customer service, inflexible return and cancellation policies, and difficulty obtaining refunds. Some customers also report receiving incorrect items in their orders.
Do reviewers recommend shopping at Rifle Paper Co.?
The reviews are mixed. While some customers report satisfactory experiences, many explicitly advise against ordering from this company. Common warnings include unreliable shipping, poor inventory management, and ineffective customer service. Shoppers considering an order should weigh the product availability against the documented delivery and service risks.
How can I write a review of Rifle Paper Co. on RetailCoupons.com?
If you have purchased from Rifle Paper Co., you can share your experience by submitting a review on RetailCoupons.com. Include details about your order experience, shipping time, product quality, and any customer service interactions. Your honest feedback helps other shoppers make informed decisions.