Ritual is an online food ordering platform that acts as a middleman service to submit orders to restaurants. This review page aggregates shopper feedback on Ritual's service quality, fees, delivery reliability, and overall customer experience. Read verified customer reviews to learn whether Ritual delivers on its promises.
Ritual Reviews
1.9
13 reviews
What Shoppers Say About Ritual
Created with AI, based on recent reviews
Ritual is rated 1.9 out of 5 by 13 shoppers, with the overwhelming majority reporting serious problems. Shoppers report non-delivery of orders with unavailable tracking information, misleading advertising about fees and wait times (claims of zero fees and 15-20 minute waits versus actual charges of $3-$4.99 and 54-minute delays), and deceptive business practices such as adding order buttons to restaurant Google listings without permission. Several reviewers characterize the service as fraudulent, describing it as an unnecessary middleman that redirects customers from restaurants' actual websites while charging hidden convenience fees. Payment security concerns have also been raised.
A small minority of reviewers appear satisfied with the service, but their feedback is minimal compared to the volume of negative experiences. The dominant complaint is that Ritual's marketing claims do not match actual service delivery, combined with concerns about its legitimacy as a platform and its treatment of both consumers and restaurant partners.
Customer Reviews (13)
Sorted by: Most recentNathan G.Feb 15, 2020
This app is pretty cool and super user friendly. What makes it stand out is the ability to split bills easily with coworkers or friends when you pick up your order. The interface is straightforward and most restaurants have solid choices. The limited time deals like discounted meal weeks make it worth checking back, especially when ordering for groups.
Patricia R.Oct 11, 2019
Love this app! The $1 lunch specials caught my attention right away. The rewards program is solid and there are tons of restaurants to choose from, so I keep coming back. A coworker recommended it and I'm so glad they did!
Ritual Review FAQ
What is Ritual's average rating on RetailCoupons.com?
Ritual is rated 1.9 out of 5 based on 13 customer reviews. The rating distribution shows that 77 percent of reviews are one star, while 23 percent are five stars, with no middle-range ratings.
What do shoppers complain about most?
The most common complaints center on misleading advertising. Shoppers report that Ritual advertises zero service fees and fast wait times (15-20 minutes), but customers actually experience convenience fees of $3-$4.99 and longer waits (up to 54 minutes). Additional complaints include undelivered orders with unavailable tracking, deceptive business practices such as adding order buttons to restaurant Google listings without permission, and concerns about fraudulent activity and payment security.
Do shoppers recommend Ritual?
Based on the review data, the vast majority of shoppers do not recommend Ritual. Most negative reviews explicitly warn others to avoid the service, describing it as a scam or fraudulent platform. Very few positive reviews are present in the available data, and they lack detailed commentary.
Is Ritual a direct restaurant ordering service or a middleman?
According to shoppers, Ritual is a middleman service that submits orders to restaurants' actual websites rather than ordering directly from the restaurant. Reviewers note that this arrangement allows Ritual to charge additional convenience fees while providing no added value, and that the service's marketing misleadingly suggests customers are ordering from restaurants directly.
How can I write a Ritual review on RetailCoupons.com?
If you have used Ritual, you can submit a review on RetailCoupons.com by visiting the Ritual store page and clicking the review submission button. Share your honest experience regarding order delivery, fees, wait times, customer service, and overall satisfaction. Verified purchase reviews help other shoppers make informed decisions.