Rivers Australia is an apparel and footwear retailer operating physical stores and an e-commerce platform. This page aggregates customer reviews and ratings to help shoppers understand real experiences with the store's service, product quality, and reliability.
Rivers Australia Reviews
1.0
16 reviews
What Shoppers Say About Rivers Australia
Created with AI, based on recent reviews
Rivers Australia has received uniformly negative feedback from shoppers, with all 16 reviews rating the store at 1 star. Customers consistently report severe customer service failures, including unresponsive management that ignores emails for extended periods, rude and unprofessional staff behavior in stores, and inadequate support for online orders. Multiple reviewers describe long delays in receiving purchases (some spanning months), poor merchandise quality that deteriorates quickly compared to competitors, and misleading practices around delivery options that result in transaction reversals.
Beyond service issues, shoppers highlight problems with product durability, noting that Rivers footwear fails within months despite regular wear while comparable alternatives from other retailers last significantly longer. Additional complaints include merchandise quality concerns, incomplete orders, and unresponsive customer inquiries across both online and in-store channels. The accumulated feedback suggests systemic operational and management problems that affect both the shopping experience and product reliability.
Customer Reviews (16)
Sorted by: Most recentLauren T.Feb 12, 2023
Worst experience dealing with faulty merchandise. I got items with defects and emailed multiple customer service teams linked to the company. Every single time I got passed along to someone else. Nobody would take accountability or actually help me solve anything. Never shopping with this brand or their other brands again.
Robert K.Feb 10, 2023
Don't place an online order with this company. My experience was the worst. I've been waiting since November 22nd and kept getting the same generic responses from customer service. I asked for my money back and they refused. The service is absolutely hopeless.
David R.Oct 7, 2022
Skip the online ordering. The physical stores are okay, but online is a nightmare. I placed an order on September 27th. By October 7th, only one item showed up while seven others didn't arrive. When I complained, they told me it shipped on October 8th. Wait, I ordered on the 27th and you shipped on the 8th? Then they say it'll take anywhere from 2 to 14 days to get here. Complete waste of time.
Susan C.Sep 2, 2022
Don't bother buying anything here. I purchased a cordless vacuum and it stopped working after the second use. I sent emails to Rivers with video proof of the problem twice. Three weeks later and they still won't help me arrange a return or issue a refund. Their support team acts like they're powerless, constantly saying they're waiting for the supplier to respond. They even told me to contact the supplier myself. That's not how it should work. I bought this from Rivers as the seller, so Rivers needs to handle the return and send my refund once they get the item back. Why should I wait around? This process seems like it violates consumer protection laws.
Margaret H.Aug 28, 2022
Low quality shoes. Bought a pair about two years ago and barely wore them, saving them for special occasions. Probably worn maybe six times total. Last time I put them on, the heel collapsed and cracked. The synthetic sole just fell apart. Took them to the store today asking for a replacement or refund. The manager told me there's only a six month warranty on shoes regardless of wear, and that synthetic soles don't last long if you don't wear them often. That's ridiculous for shoes that are practically brand new. I asked if that info was posted anywhere in the store. The manager called security and had me escorted out. I'm 86 and fifty dollars means something to me. I've spent a lot on their clothing over the years, but now I'm telling other seniors to stay away from their shoes. Their denim used to be great quality.
Rivers Australia Review FAQ
What is Rivers Australia's current customer rating?
Rivers Australia is rated 1.0 out of 5 based on 16 customer reviews. All recent reviews submitted to RetailCoupons.com have assigned a 1-star rating.
What do customers say about Rivers Australia's customer service?
Reviewers repeatedly report that management does not respond to customer emails, even for shoppers who have been loyal for many years. In physical stores, staff are described as rude and unprofessional, with complaints about being made to return items themselves. Online customer inquiries also go unanswered, leaving shoppers unable to resolve issues with their orders.
Are there complaints about online ordering and shipping?
Yes. Multiple customers report extended delivery delays lasting months, with some orders still undelivered weeks after purchase. Shoppers also mention that Rivers shows delivery options (such as to New Zealand) during checkout, accept payment immediately, then email days later stating they cannot ship to that location, requiring refund processing.
How do customers rate the quality of Rivers Australia products?
Reviewers express significant concerns about product durability. One shopper reported that ankle boots purchased fell apart within four months of regular wear, with soles developing holes and peeling, while footwear from competitors remained functional after a year or more of use.
Would customers recommend Rivers Australia?
Based on the reviews collected by RetailCoupons.com, customers do not recommend Rivers Australia. Long-term customers have stated they are ending their relationship with the store due to poor service, unresponsiveness, and quality issues.