ROC Skincare manufactures dermatologist-developed skincare products including cleansers, moisturizers, eye treatments, and targeted solutions like retinol correctives and lip volumizers. This page features customer ratings and reviews from RetailCoupons.com shoppers who have purchased directly from rocskincare.com, helping you understand the real experiences people have with ROC products and their service.
rocskincare.com Reviews
2.5
6 reviews
What Shoppers Say About rocskincare.com
Created with AI, based on recent reviews
ROC Skincare shoppers report a stark divide in their experiences. Those satisfied with the brand praise the product efficacy, particularly the face wash, eye cream, and moisturizers, which reviewers say deliver visible results when used consistently. The price-to-performance ratio is frequently highlighted as a strength, and customer service receives high marks when issues are resolved promptly. However, dissatisfaction centers on two main areas: product performance and customer support inconsistency. Several reviewers report that specific products like the retinol corrective cream and lip volumizer failed to deliver promised results despite regular use. Additionally, multiple shoppers experienced significant delays or unresponsive customer service, with overseas customers and those seeking specific product information facing particular frustration.
The overall rating of 2.5 out of 5 by 6 shoppers reflects these polarized experiences. Some customers become loyal repeat users after positive interactions, while others feel let down by unmet product expectations or support gaps. The brand appears strongest for those seeking affordable daily skincare staples rather than targeted treatment products, and customer service appears to work better for simple replacement requests than for detailed product inquiries.
Customer Reviews (6)
Sorted by: Most recentPatricia L.Feb 18, 2026
The ROC lip volumizer wasn't what I hoped for. My lips didn't look any different and I didn't feel any tingling sensation. The product didn't live up to the promised dramatic results at all. The applicator design is nice and it doesn't leave a sticky residue, so that's a plus. But the high price tag combined with zero visible improvement makes it hard to recommend.
Michelle D.Dec 17, 2025
My experience with ROC has been outstanding from start to finish. I had a damaged product in my order and reached out to their customer service team. They were incredibly helpful and took care of it right away. Chad from their team responded promptly to my message and replaced my dual eye cream with no hassle whatsoever. I've been using ROC products for years and they're always my pick. The customer service experience was exceptional and the whole team was professional and genuinely wanted to help. This is a brand you can count on.
Angela M.Oct 14, 2025
ROC products are my go-to in my daily skincare routine. I use their face wash along with their eye cream and moisturizers morning and night. What I love most is the price point combined with actual results. These aren't overnight miracle workers, but when you use them consistently as part of your regular regimen, your skin really does improve and get that healthy glow. ROC delivers on what it promises.
Marcus T.Jul 2, 2025
Unfortunately the RoC Retinol Correxion Deep Wrinkle Night Cream didn't work for me. The deep vertical line between my eyebrows hasn't gotten any better despite regular use. I keep putting it on every night but haven't noticed any real change. I understand different skin types respond differently, but this particular product just hasn't delivered for my skin.
Sarah K.Apr 30, 2025
Still having trouble getting support in 2025 and I'm located overseas. They ask you to submit a contact form through their website and promise a response within about a day, but that hasn't been my experience. I've sent two messages now, one five days ago and another three days back, and I'm still waiting to hear anything. Customer service seems to have no other way to reach them. The actual skincare products themselves have been really good though.
David R.Nov 18, 2021
I'm a big fan of ROC's products, but the customer service has let me down. I had a reaction to something and needed answers about a couple items, so I reached out to support. They sent back an initial reply, except it didn't answer my actual questions, just asked for more product details. I gave them everything they requested and then heard nothing back. It's frustrating because good customer service is what keeps people coming back to a brand, and this experience definitely made me think twice.
rocskincare.com Review FAQ
What is ROC Skincare's average rating?
ROC Skincare is rated 2.5 out of 5 based on 6 customer reviews collected by RetailCoupons.com. The rating reflects a mixed customer base: 33 percent gave 5 stars, 17 percent gave 2 stars, and 50 percent gave 1 star, with no 3 or 4 star ratings reported.
What do customers praise most about ROC products?
Satisfied customers consistently highlight the value for money, noting that ROC products deliver visible skincare improvements when used regularly as part of a daily routine. Specific products mentioned positively include the face wash, eye cream, and moisturizers. Reviewers appreciate that results are realistic and cumulative rather than overnight miracles.
What complaints do shoppers mention most often?
The primary complaints involve unmet product expectations. Customers report that certain items, such as the retinol corrective deep wrinkle cream and lip volumizer, failed to produce noticeable results despite consistent use. A secondary issue is customer service responsiveness, with some shoppers reporting delayed responses to support inquiries or replies that do not address their actual questions, particularly those contacting from overseas.
How responsive is ROC Skincare's customer service?
Experiences vary significantly. Some customers report efficient, helpful service with quick replacements for damaged products. Others describe slow response times (several days or longer) and unhelpful initial replies that require follow-up messages. Overseas customers appear to face additional delays in receiving support responses.
Would customers recommend ROC Skincare?
Recommendations depend on customer priorities. Those using ROC for daily skincare staples report loyalty and plan to continue purchasing. However, customers seeking targeted treatment results or those needing reliable customer support express hesitation. The mixed 2.5 rating suggests ROC is worth trying for basic skincare but may disappoint those with specific skin concerns or support needs.
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