Rootsbyga is a personalized hair growth service that uses DNA testing to customize topical treatments. At RetailCoupons.com, we provide honest customer reviews to help you understand what real shoppers experience with this subscription service, including their results, costs, and interactions with customer support.
Rootsbyga Reviews
3.0
11 reviews
What Shoppers Say About Rootsbyga
Created with AI, based on recent reviews
Rootsbyga shoppers are divided on this personalized hair growth service, with ratings clustering at opposite extremes. Those who rate it highly appreciate visible new hair growth within months, noting particularly that the product appears more effective than minoxidil alone, and they view the slow progression as expected for hair treatment. However, nearly half of reviewers report either no improvement after extended use (4 to 12 months) or adverse effects including hair loss, with several expressing frustration that the supposedly personalized DNA-based approach lacks customization and feels like a generic automated service. Common complaints center on the $98 monthly cost combined with lack of results, poor customer support responsiveness, and skepticism about whether the DNA testing actually influences product recommendations.
The reviews suggest two distinct customer experiences: some see meaningful results and accept the timeline required, while others see no benefit despite sustained use and feel the service's personalization claims are unfounded. The lack of middle-ground ratings indicates customers either find sufficient value to continue or abandon the service due to unmet expectations and expense.
Customer Reviews (11)
Sorted by: Most recentJennifer K.Feb 8, 2026
Had a pretty good run with this overall. The changes happen slowly like you'd expect, though I wish things progressed a little faster.
Susan W.Dec 2, 2025
My husband followed the directions carefully for over 8 months but the product ended up making his hair fall out in chunks. He was willing to wait for improvements but instead things just got worse. Once he stopped using it, his hair bounced back pretty quickly.
Tyler B.Nov 22, 2025
Now in my fifth month and pretty satisfied with how it's performing. My scalp did peel quite a bit in that first month, which makes sense given the retinol ingredient. I've noticed meaningful new hair appearing, way better improvement than just using minoxidil by itself. I contacted support a few times early on and while they don't respond instantly, I always got replies within a day. Based on what I'm experiencing, the investment has paid off.
Carlos V.Oct 17, 2025
I tried the topical option with dutasteride for nearly a year and didn't see any difference. The DNA test seems like a rip off because I think they just prescribed the strongest option based on the pictures I submitted rather than actually analyzing my results. Felt like I didn't get anything truly customized. I canceled because it wasn't worth the expense. I'm considering traditional medication instead since it might actually be effective. Can't recommend their service to anyone.
Marcus T.Jul 9, 2025
After using this product for 4 months, I haven't seen any real improvement in hair growth. The monthly cost of $98 seemed too high to justify continuing without visible results, so I ended my subscription.
Michael S.Mar 28, 2025
Feels like a scam to me. The whole thing seems broken. I never got any emails, there's no real customization happening. Nobody reached out or set up any kind of appointment to discuss my test results. Everyone just gets the same automated message and a generic explanation of their results.
Brian J.Mar 5, 2025
My wife started using Roots and I could see how much better her hair looked, so I decided to try it too. Honestly best choice I made. My hair is already feeling thicker and healthier.
Robert M.Feb 19, 2025
This feels like a scam to me. They charge $58 for the initial bottle, then the price doubles for the next one. After a month of use, I hadn't experienced any changes. I ended up visiting an actual hair loss specialist and got a prescription treatment for around $40 monthly instead. They did a proper consultation and are following my progress closely. I'd strongly encourage others to work with qualified medical professionals like doctors or trichologists rather than trusting online services alone.
Nathan C.Nov 18, 2024
The whole thing is straightforward, a saliva test that creates a customized monthly formula for your hair, and I got great results. Very pleased with how simple the process was and how well the personalized product actually works.
Angela R.Nov 16, 2024
This finally gave me the solutions I was searching for! Turns out my hair loss was connected to my genetics. As a woman, dealing with thinning hair for over two decades since having my daughter has been really tough to handle. I tried minoxidil and tons of vitamin supplements and other products with basically nothing to show for it. Roots by GA actually explained what was going on and I started seeing improvements within a couple months. I can't recommend it highly enough! Sure the price tag is steep, but considering all the money and effort I've wasted on other treatments that didn't work, this has absolutely been worth every penny.
Rootsbyga Review FAQ
How is the 3.0 rating calculated?
The rating is based on 11 customer reviews. The distribution shows 45 percent gave one star, 18 percent gave four stars, and 36 percent gave five stars, with no reviews rated two or three stars. This polarized pattern reflects highly satisfied customers on one end and dissatisfied customers on the other.
What results do satisfied customers report?
Reviewers who rated the service highly reported visible new hair growth appearing within four to five months of use, with some noting better results than minoxidil alone. They acknowledged that improvements happen slowly and expected some initial scalp peeling from the retinol ingredient.
What are the main complaints from dissatisfied customers?
Negative reviewers reported no visible improvement after 4 to 12 months of use, with some experiencing hair loss instead. They also criticized the lack of genuine customization despite the DNA testing, poor customer support responsiveness, and questioned whether the service justifies its $98 monthly cost without clear results.
Do customers feel the personalization is worth the cost?
This divides reviewers sharply. Satisfied customers appear willing to invest in the service for demonstrated results, while dissatisfied customers feel the DNA test is superficial and the automated service does not provide the customization promised, making the monthly fee unjustifiable.
Would reviewers recommend Rootsbyga to others?
The polarized ratings suggest the service works well for some customers but fails to deliver for others. Success appears to depend on individual hair response to the treatment formula, but the lack of middle ratings indicates customers generally find it either worthwhile or disappointing rather than adequate.