rujoboots.com Reviews

Watch out before you buy! These folks are running what feels like a scam operation. The boots match the pictures online, but the actual fit is awful. They run constant daily deals, and if you purchase anything on sale, you can't get your money back only exchange or store credit. That's rough when you're spending several hundred dollars. They got $350 out of me for boots that looked perfect in photos but fit terribly when I got them. The instep was way too snug, making it nearly impossible to get the boots on and off. I wear a normal size 8 and always go for 8.5 for comfort, so this wasn't a sizing error on my part. I should have read their return policy first, but now I'm out the cash. You can't return sale items, so I can't get a refund. They won me once, but I'm never shopping there again. Total waste of money and nothing else on their website interests me enough to swap for anyway.

Watch out when ordering from Rujo. They claim to offer hassle-free refunds, but they consistently find reasons to reject them. In this case, they claimed it was final sale, yet when I looked at getting that exact same pair again, there was never any mention of final sale restrictions anywhere. The 2.6 rating they currently have seems way too generous for how they actually operate.

After checking out all the negative reviews, I decided to risk it and grabbed boots on sale. The checkout was smooth and the boots arrived quickly. I was so happy with how they looked that I also bought the matching belt and got the same smooth ordering and fast shipping. Great job to the Rujo Boots crew!

The customer service here is really disappointing and unresponsive. Their return policy is pretty restrictive since they don't accept returns on anything bought during a sale, and since they always have sales running, that covers basically everyone. I just wanted a simple size swap, but the company has completely ignored my emails and calls over several months despite my repeated attempts to reach them.

I waited three months for the boots my wife wanted to come back in stock, then ordered them right away in early March after finally getting the notification. The right style arrived about a week later. The shipping box label said the correct boot, but when I opened it, there was a completely different boot the same size in light blue. I've been going back and forth with them via email and they keep saying they don't have the one I paid for with no timeline on when they will. My wife ended up keeping the wrong ones since it was a gift. I've asked multiple times for the $200 price difference back and they just won't reply to my emails or answer my calls. This kind of business behavior doesn't build trust. Hopefully they make this right and I can give an update. They did ask me to review my purchase initially, but since I wasn't happy, they didn't publish my review on their website.

My wife got me some python boots for Christmas. When I opened them, one boot had scales separating at the toe with several coming loose. I sent them back and got a replacement pair in caiman instead. When those showed up, one boot had a seam pulled open on the heel area that looked like someone tried gluing it without success. The other boot had marks on the sole. The tissue was crumpled up inside. This pair was clearly worn, returned, and sent back out as a replacement for the first damaged pair. The boots themselves looked great, but the quality control is weak and the craftsmanship wasn't up to standard. Plus they have this shady thing where they resell returned boots without telling customers. Rujo gave me store credit at first. I called back and explained that given everything that happened, I didn't want store credit, so they refunded my card the full amount. They asked me to write a review that was almost word for word identical to what I wrote. Two weeks after I submitted it, Rujo still hasn't posted it.

Be cautious about purchasing Rujo boots during a sale event. I got two pairs one ostrich and one caiman in size 10 since I'd purchased size 9.5s earlier that year and they were tight, but I couldn't return them because the soles got scuffed. These new ones I just tried on over carpet to avoid marks. When they arrived, both were too large and not even the same amount too large. Both had snip toes like my earlier purchase. When I reached out to them, they couldn't swap me down a size because they didn't have stock and refused to exchange for another style at the same price point that they do have available. Basically if I take store credit, I just threw away $750 plus to only end up with one pair instead of two. Money's tight for everyone right now and this experience left a really sour feeling. UPDATE: I finally agreed to send back one pair for store credit. I shipped them out, saw the tracking showed they got them, then asked when the credit would show up. They're running another sale now with some options I might want.