RVCA Reviews

Good Pants, Horrible Support: Love the actual trousers I ordered, but dealing with their customer service is absolutely terrible. I sent one simple question and waited a full month for a response. When they finally got back to me, they acted like my issue was already solved because so much time had passed. I also returned one item since I'd ordered two sizes, and after two weeks I still haven't seen my refund. Honestly thinking twice about ordering again since they clearly can't handle basic communication or processes. Really disappointed because I do like the pants themselves.

Item Arrived Damaged and Their Solution Sucked: Got a defective product but apparently the damage doesn't meet their warranty standards or whatever. Their fix was to toss me a 30% discount code toward another purchase. Are you kidding me? That's insulting haha.

T-Shirt Arrived Broken: Purchased a tee that showed up damaged. Spent a month trying to get them to replace it or take it back with zero progress. There's basically no real customer support, just an automated chatbot giving the same generic responses over and over. Super frustrating since they're not actually helping. Don't think I'm getting my money back. This brand is a total rip-off.

Great Products, Nightmare Returns: Everything was perfect initially. Items arrived quickly and the quality was solid. Then I had to return something and that's when everything fell apart. Sent multiple messages to support and got absolutely nothing back. On top of that, I randomly got a case number from a different company under the same parent group that I never even ordered from, and it was in a language I don't use. Took about six weeks after they received my return to actually process the refund. Really frustrating experience overall.

Never Received Order, Zero Support: Still waiting for my order to arrive. Tried calling for help and got nowhere. This has been the worst shopping experience ever. Don't waste your time with them, seriously.

Terrible Refund Process: Placed an order for thirty bucks and sent it back. They refunded me fourteen dollars instead. That doesn't add up even with the seven dollar restocking fee factored in, should've been twenty three. Can't get anyone from their customer service to explain it. Won't be shopping with them again.

Not Having a Good Time: This brand is just not working out for me lol.

Absolute Disaster From Start to Finish: Honestly wish I could give zero stars. I placed two separate online orders and got charged for both with confirmation emails right away. About a week later I got tracking that said three more weeks for delivery. After three weeks, the carrier handed everything off to another service and said they were waiting to assign delivery dates. I emailed asking for any kind of update and heard nothing back. Lucky for me I used my credit card so I disputed both charges and got my money back. This whole operation feels like a scam. I was a loyal RVCA shopper for years but this online store is terrible. It's sad watching the company tank because nobody in management cares enough to fix the awful customer service.

Order Canceled But Still Charged: Placed an order over a month ago that sat unshipped for weeks. Decided to cancel it myself. Still fighting with my payment processor to reverse the charge because the company won't respond to any of my messages. Find somewhere else to shop, trust me.

Order Stuck in Limbo: The confirmation email promised delivery in two to three business days. It's been ten days now with nothing. I emailed for an update and just got an automated response saying the same two to three day window. No actual help or real information. This is the second time they've done this to me. Not cool.