RVCA sells athletic and lifestyle apparel including pants, t-shirts, and other casual wear available at rvca.com. This page gathers shopper ratings and reviews to help you understand what customers say about product quality, shipping, returns, and customer service at RVCA.
RVCA Reviews
1.9
15 reviews
What Shoppers Say About RVCA
Created with AI, based on recent reviews
RVCA shoppers consistently praise the quality and style of the actual products ordered, with several reviewers noting that clothing arrives quickly and meets expectations in terms of fit and design. However, the buying experience is severely undermined by widespread customer service failures that appear across nearly every negative review: unresponsive support teams, month-long waits for replies, unhelpful automated chatbots, and inadequate resolution processes for damaged items or returns.
A significant complaint cluster involves returns and refunds, where customers report receiving partial refunds without clear explanation, encountering damage that falls outside warranty coverage, and being offered insulting compensation like discount codes instead of replacements or full refunds. When problems do occur (damaged shipments, missing orders, billing errors), customers report being unable to reach effective human support, leaving them frustrated and feeling dismissed by the company.
Customer Reviews (15)
Sorted by: Most recentBrandon H.Jan 13, 2024
American Cargo Pants Are Worth It: Got two pairs of their American cargo pants in different sizes. Took a while to show up but they eventually arrived. Quality was really good on both pairs. The smaller size just wasn't right so I sent them back without hassle. Got my refund back in about a week. Happy with how the return worked out.
Derek M.Jan 13, 2024
Really Happy With My Cargo Pants: Picked up two pairs of their American cargo pants in different sizes. Shipping took a bit longer than expected, but the pants showed up in the end. Both pairs felt solid quality-wise. The smaller size just didn't fit right, so I sent them back no problem. The return process was straightforward and my money came back within about a week.
Tyler W.Nov 24, 2023
Missing Item, No Refund: One item from my order never made it into the box. They asked me to send pictures of the missing item still in its packaging. Problem is, I didn't think to photograph everything before opening the box since it looked intact. They refused to give me my money back. Absolutely terrible support and an awful company overall.
Sarah K.May 26, 2023
Leggings Tore After Only a Few Wears: These leggings developed a hole after wearing them just four times. I've been trying to reach out to the company for help but they're basically ignoring me. These cost around seventy bucks and honestly shouldn't fall apart that fast. Add in the terrible customer service response and I'm pretty disappointed overall.
Marcus T.Feb 22, 2023
Shirts Run Way Too Big: I was pleasantly surprised by how fast my shipment arrived, which is great. The quality feels cheap though, and the fit is off. I grabbed a couple of smalls and both fit like they're oversized on me. Even washed them a few times hoping they'd shrink, but no luck. Would post pictures to show what I mean, but unfortunately there's no way to attach them here.
RVCA Review FAQ
What is RVCA's average rating?
RVCA is rated 1.9 out of 5 based on 15 customer reviews on RetailCoupons.com. The majority of reviews (67 percent) are one-star ratings.
What do shoppers like about RVCA?
Customers frequently praise the quality and style of RVCA clothing itself. Reviewers mention that items fit well, arrive quickly, and match product descriptions. Several buyers noted satisfaction with the actual products despite other issues.
What are the main complaints about RVCA?
The overwhelming majority of complaints focus on customer service failures: extremely slow response times (often a month or longer), automated chatbots providing generic replies, inability to reach human support, and inadequate handling of returns and damaged items. Customers also report unclear refund calculations, damaged products arriving without proper replacement options, and orders that never arrive. Multiple reviewers expressed frustration that customer service problems completely negated their satisfaction with the products themselves.
Would shoppers recommend RVCA?
Based on the review data, the overwhelming majority of recent reviewers would not recommend RVCA due to customer service issues. Only a small minority gave positive ratings. Several reviewers explicitly stated they would not shop with the company again or warned others not to purchase from them.
How should I approach shopping at RVCA?
If you purchase from RVCA, be prepared for potential customer service challenges if issues arise. Reviewers recommend having clear expectations that product quality is generally good, but expect slow response times and difficulty resolving problems. Avoid ordering items you may need to return unless you are comfortable accepting potential refund discrepancies or damaged item compensation in the form of discount codes rather than replacements.
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