Safety 1st sells baby safety products including car seats, monitors, and gates. This page aggregates Safety 1st reviews from RetailCoupons.com shoppers, helping you understand what customers actually experience when buying from the brand.
Safety 1st Reviews
2.8
12 reviews
What Shoppers Say About Safety 1st
Created with AI, based on recent reviews
Safety 1st is rated 2.8 out of 5 by 12 shoppers, with a polarized review distribution: 42 percent give five stars while 50 percent give one star. Shoppers who rate the brand positively appear satisfied with product selection and basic functionality. However, the majority of recent reviews highlight serious and recurring problems with customer service, including unresponsive support channels (phone lines that disconnect, unanswered messages and web requests), difficulty reaching representatives, and unhelpful responses when contact is made. Several customers report issues with product condition upon arrival, including damaged packaging, used-looking items, and missing protective materials.
Beyond accessibility problems, reviewers cite frustration with handling of recalls (vague timelines and repeated delays), refusal to stock or provide spare parts, and discontinued support for older products that customers expected to use long-term. One shopper described receiving a car seat with visible dirt and signs of repackaging, raising quality control concerns. The most common theme across negative reviews is lack of meaningful customer service support when problems arise, suggesting potential structural gaps in the company's ability to assist shoppers after purchase.
Customer Reviews (12)
Sorted by: Most recentChris N.Jul 3, 2022
UK customer support is completely absent. I've sent countless emails, messaged them on social media, tried calling multiple times, and even reached out to their US-based team with nothing to show for it. The product I got (a quick-close gate) came missing a critical nut that's needed to secure it properly at all four attachment points. Their voicemail says to email instead since they're not taking calls. When I email, nothing happens. I've been waiting 12 days now even though their confirmation said responses come within 3 days. Every company claims they're busy and uses recent challenges as an excuse for poor service, but that doesn't cut it. I did manage to connect with their US support on social media, but they couldn't help since this is a UK problem. My advice to anyone thinking about Safety 1st: be very careful. If something goes wrong and you need help, you'll be completely out of luck. Their UK operation clearly doesn't care about supporting customers or standing behind what they sell.
Safety 1st Review FAQ
What is Safety 1st's average rating?
Safety 1st is rated 2.8 out of 5 stars based on 12 customer reviews collected by RetailCoupons.com. The ratings are notably divided: roughly half of reviewers give one star, while about 42 percent give five stars.
What do shoppers praise about Safety 1st?
Reviewers who rate Safety 1st positively do not detail specific praise in the recent reviews available, though the five-star ratings suggest some customers are satisfied with the brand overall. The positive reviews may reflect satisfaction with product availability or basic product performance.
What are the main complaints about Safety 1st?
The most frequent complaints involve customer service problems: phone lines disconnecting, unanswered emails and website requests, and unhelpful responses when contact is achieved. Customers also report issues with product packaging and condition (damaged boxes, loose items, apparent reuse), lengthy delays in recall handling, and refusal to provide spare parts. One major frustration is discontinued support for older products, rendering them unusable when apps or services are discontinued.
Do Safety 1st customers recommend the brand?
Based on review ratings, roughly half of recent shoppers appear dissatisfied and would likely not recommend Safety 1st, while a smaller proportion (about 42 percent) seem satisfied. The polarized ratings suggest Safety 1st works well for some buyers but fails significantly for others, particularly when customer service or post-purchase support is needed.
How can I leave a Safety 1st review on RetailCoupons.com?
You can submit a review of Safety 1st on RetailCoupons.com after making a purchase from the brand. Share details about your experience with product quality, delivery, customer service, and overall satisfaction to help other shoppers make informed decisions.