Samash.Com is an online music retailer selling instruments, equipment, and accessories. This page aggregates shopper reviews and ratings to help you understand customer experiences with the store's products, service, and policies.
Samash.Com Reviews
1.5
16 reviews
What Shoppers Say About Samash.Com
Created with AI, based on recent reviews
Samash.Com receives overwhelmingly negative feedback, with shoppers reporting serious issues around warranty claims, gift card and store credit disputes, and unresponsive customer service. Many reviewers describe feeling misled or wronged, citing refusals to honor guarantees and credits, lack of communication about orders, and rude interactions with representatives. The store's transition following the original company's bankruptcy in 2024 appears to have created confusion around what previous benefits and credits are honored.
A small number of shoppers report positive experiences, particularly those who remember the store's physical locations and have had issues resolved through the online store. One reviewer praised the company's handling of a damaged shipment, including covering return costs and processing a refund quickly. However, these positive experiences are rare exceptions in a review profile dominated by complaints about broken promises and poor customer service.
Customer Reviews (16)
Sorted by: Most recentGregory L.Mar 31, 2023
Charged me for an item they don't even have. I bought an expensive item through their eBay store and got absolutely no updates. After reaching out several times with no response, I told them I'd involve PayPal. Only then did they cancel the order and admit the thing wasn't actually in stock. I expected way better from Sam Ash. Won't be back.
Nicole S.Dec 21, 2022
My sister got a Squier Classic Vibe 70s P Bass from Sam Ash and we're still waiting on delivery. They never even sent her a tracking number. This is a mess. I thought Sam Ash was legitimate but this feels like a total con!!!!
Daniel F.Sep 20, 2022
Tried ordering an Epiphone guitar three times using my Sam Ash card and it kept declining. Frustrated, I switched to PayPal and it went through. Get your payment system working.
Michael D.Sep 18, 2022
I placed an order on their website, paid for it, and only after charging my card did they bother telling me the item wasn't in stock. Now there's a pending authorization on my account and they refuse to clear it. Total scam!
Brandon K.Sep 16, 2022
Disappointing experience after disappointing experience. This company doesn't stand by their products and honestly doesn't seem to care about customers at all. I bought a Casio keyboard that was supposed to be a floor model in perfect condition. It arrived packed poorly in a box with almost no protection, and there was a visible crack in it. All the original accessories were missing too. The customer service guys, Fisher and Foster, were extremely unhelpful and rude, refusing to do anything about the damage their staff caused. They act like it's my fault when I'm the one paying for their carelessness. You'd get better service at Sweetwater, Amazon, or your local music store. Save yourself the frustration.
Samash.Com Review FAQ
What is Samash.Com's average rating?
Samash.Com is rated 1.5 out of 5 based on 16 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting widespread dissatisfaction.
What do shoppers praise about Samash.Com?
Positive reviewers highlight responsive customer service and fair handling of shipping damage claims, including rapid refunds and return cost coverage. Some shoppers note that the online store maintains the service quality associated with the store's former physical locations.
What are the most common complaints?
Shoppers consistently report that Samash.Com refuses to honor warranties, gift cards, and store credits, even when presented with the store's own published guarantees. Other frequent complaints include unresponsive customer service, delayed order processing with incorrect stock information, and failure to follow up on promised compensation like gift cards.
Are there issues related to the company's bankruptcy?
Yes. Multiple reviewers note confusion around the store's transition following the original company's bankruptcy filing in July 2024. Shoppers report that the current business does not honor gift cards sold before that date, which has created disputes and frustration among customers.
Would shoppers recommend Samash.Com?
Most reviewers explicitly warn against shopping at Samash.Com, recommending alternatives like Sweetwater and Guitar Center instead. Only a small minority of reviewers express satisfaction and would return.
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