Sanrio.com is the official e-commerce site for Sanrio, the Japanese company known for Hello Kitty and other character-branded merchandise including plushes, apparel, accessories, and collectibles. This page aggregates customer ratings and reviews from RetailCoupons.com to help you understand shoppers' experiences with ordering and service at Sanrio.com.
Sanrio Reviews
1.2
17 reviews
What Shoppers Say About Sanrio
Created with AI, based on recent reviews
Sanrio.com is rated 1.2 out of 5 by 17 shoppers, with the vast majority of reviews citing severe operational failures. Customers report extended delays in order processing and shipping (some packages taking weeks without status updates), mysterious carrier issues with Mail Innovations resulting in lost packages, refund processes requiring excessive back-and-forth communication, and defective products met with inadequate replacement or compensation options. Customer service responsiveness is consistently criticized as poor or non-existent across multiple touchpoints.
The few positive aspects mentioned are minimal, while complaints about service failures, shipping delays, and unresolved customer support issues dominate feedback. Shoppers express frustration with paid expedited shipping not being honored, broken items not being properly replaced, and a general sense that the operation lacks professionalism and reliability.
Customer Reviews (17)
Sorted by: Most recentLauren G.Jun 7, 2024
One star only because they don't ship to my country. Really disappointing since I wanted to order from them.
Sophia N.Feb 26, 2024
Great site overall. I know other people have complained but my orders usually ship within a day or two unless it's holiday season when everything gets backed up from order volume. The products are always quality and since you're buying straight from the company, you know it's all legitimate merchandise. Prices have gone up in recent years but that's just inflation. I've probably spent over ten grand here since 2018 and haven't had a single problem.
David R.Jan 16, 2023
My son ordered three items on December 22nd when they were all showing as in stock. Now it's mid-January and nothing has shipped. This isn't acceptable for items that were available when he ordered them. We have zero visibility into whether or when these items will actually arrive.
Sean C.Jul 16, 2022
Got multiple items for my partner's birthday. Their return policy said 'most items' can go back within 30 days. My order took almost that entire time to show up, so by the time it arrived the 30 days was almost done. Plus if I did return anything, I'd have to pay for return shipping and cover customs fees on top of everything. At that point I might as well sell it myself. The prices are way too high and the return policy is really limiting. Won't be shopping there again.
Marcus T.Apr 6, 2022
This company is a total waste of time and money. We've spent weeks trying to get an exchange processed and keep getting nothing but silence. Daily phone calls and emails just get ignored.
Rebecca S.Dec 7, 2020
I spent over $50 just to qualify for their free gift promotion during holiday shopping. When my package arrived, the gift wasn't included. Their response was that I supposedly didn't check a box, which I never even saw, and said the gift was out of stock and couldn't be added later. This is a huge, wealthy company and they couldn't be bothered to fix this for what probably costs them five bucks? They already got my money and their customer service is shameful. I'm done shopping with them.
Nicole T.Feb 22, 2020
I used to shop at Sanrio.com but not anymore. I placed an order in late November 2019 and by late January 2020 I still had 4 items missing. I kept emailing Customer Care and they kept saying the items would ship in 3 to 5 business days but it never happened. I'm really let down and I'm not buying from them anymore.
Sanrio Review FAQ
How is Sanrio.com's overall rating calculated?
The 1.2 rating is based on all customer reviews submitted to RetailCoupons.com for Sanrio.com. Each review includes a star rating (1 through 5), and the overall rating reflects the average of all submitted ratings.
What are the main complaints about Sanrio.com?
Shoppers most frequently report order processing delays lasting one to two weeks, shipping delays that exceed stated timeframes, packages going missing with the Mail Innovations carrier and marked as delivered when they were not, difficult refund processes requiring multiple support tickets and emails, and inadequate responses to defective items.
What issues do customers report with shipping and delivery?
Multiple reviewers describe packages taking 10 or more days to arrive after finally shipping, some after waiting a week or longer for processing. Customers also report issues with Mail Innovations specifically, including lost packages marked as delivered, and paid expedited shipping options not being honored (3-day service arriving at standard shipping speed).
How responsive is Sanrio.com's customer service?
Reviews indicate customer service responsiveness is poor. Customers report needing to send multiple emails and open several support tickets to receive refunds, extended periods with no response to inquiries, and cases where follow-up messages go unanswered entirely.
Do shoppers recommend ordering from Sanrio.com?
Based on review feedback, most shoppers do not recommend Sanrio.com. The overwhelming majority of ratings are one star, with reviewers explicitly advising others to avoid the site due to shipping delays, lost packages, refund difficulties, and poor customer service.